Flying Pizza

[redacted] 's money was refunded on December 12, 2016, to her credit card? This issue was resolved at that time

[redacted] and our dealership had an agreement on the price on his vehicle and the deal included $to be used on accessories at time of purchase, all weather floor mats, and $towards a finance product or protection package at time of purchase (which was later extended to be honored through 12/31/16)? [redacted] was advised that the cargo net offered through the sales department was $minus his $coupon would be $? The customer complained about the price, insisted the cargo net be thrown in, and was not interested in any other accessories? Management agreed to include the cargo net as part of the purchase at no extra cost to the customer, and the customer received the productThe customer was not promised an additional $in accessories, but it was agreed at the time that the cargo net would be thrown in at no extra charge, which was done

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] ? Complaint: [redacted] I am rejecting this response because:If the staff said clearly the cost of bushing replacement as one thousand nine hundred twenty dollars, I would not have agreed to replace at that timeTo me the staff said nineteen twenty and I interpreted that as $I did not receive clear breakup of the cost like labor, parts, alignment fees, disposal fees, tax etc.? My regular auto repair guy quoted only $Then I called different Toyota dealer he left a voice mail with an quote of around $including parts, labor, realignment, tax etc.Even by authorized dealer standard the cost difference is $If I subtract $for different operating margin, still there is a difference of $300.? It would be very helpful if Ourisman Toyota returns at least $back to my credit card Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted]

*** *** was sent the numbers that he copy and pasted into his complaint and when he arrived everything was broken down and detailed all charges, including the destination charge of $ The customer signed a buyer's order with all of this, including the out-the-door total It was the
next day the customer returned and disputed the charge A Sales Manager (not the General Manager) pointed out everything that was discussed the day before, and eventually agreed to split the cost of this charge as a mutual miscommunication in part due to the customer's dyslexia, which the customer said caused him not to understand the charge The customer was satisfied with this result Weeks later, the customer began writing that he wanted the full $remainder refunded After some back and forth, the General Manager agreed to refund the remainder $and the customer agreed this would end any further dissatisfaction

Mr***I would like to extend an apology for my associates failing to follow through with a phone call and an email detailing the cancellation instructionsThe total amount paid for the service contract is disclosed on the finance contractI sincerely apologize for the confusion and your
not so pleasant experience.Gaurav G***General Manager

We have been in contact with the Maryland Vehicle Administration (MVA) in regards to the title being branded as a "flood" vehicleIt was an error on their partMVA will fix the title, while alslo contacting *** to correct the history of the vehicle*** *** *** from the MVA
will be contacted ***d to assist her with getting the title corrected asap.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Please see my reasons for rejection documented in the attached letter "Revdex.com-Ourisman-May2016Jun11a.pdf" If you could not open the attached document, please let me know ASAP I'll be glad to fix it for you.Thanks so much for your help
Regards,
*** ***

The customer arrived in our service lane requesting an oil change and a diagnosis for a raw fuel smell being emitted from his vehicle. *** *** was given an estimate of $for the oil change service and diagnosis on his vehicleThe customer agreed to the charges and signed
for them on the repair orderThe customers vehicle, a Toyota *** with miles was diagnosed to have torn lower control arm bushingsThe initial repair estimate was $less an applied discount couponTotal amount authorized by customer $1980.00.The final repair bill came to $1968.15, below the authorized amountThe scope of the work and the price were clearly explained prior to performing the work.The customers argument that he understood that the price was $is totally unreasonable considering that the initial estimate at time of drop off was $250.37The customer received a quality repair using original manufacturer parts installed by a factory trained Technician and backed by a Ourisman's life time guarantee.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
? Complaint: ***
I am rejecting this response because:If the staff said clearly the cost of bushing replacement as one thousand nine hundred twenty dollars, I would not have agreed to replace at that timeTo me the staff said nineteen twenty and I interpreted that as $I did not receive clear breakup of the cost like labor, parts, alignment fees, disposal fees, tax etc.? My regular auto repair guy quoted only $Then I called different Toyota dealer he left a voice mail with an quote of around $including parts, labor, realignment, tax etc.Even by authorized dealer standard the cost difference is $If I subtract $for different operating margin, still there is a difference of $300.? It would be very helpful if Ourisman Toyota returns at least $back to my credit card
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

*** ***'s money was refunded on December 12, 2016, to her credit card? This issue was resolved at that time

*** *** and our dealership had an agreement on the price on his vehicle and the deal included $to be used on accessories at time of purchase, all weather floor mats, and $towards a finance product or protection package at time of purchase (which was later extended to be honored through
12/31/16)? *** *** was advised that the cargo net offered through the sales department was $minus his $coupon would be $? The customer complained about the price, insisted the cargo net be thrown in, and was not interested in any other accessories? Management agreed to include the cargo net as part of the purchase at no extra cost to the customer, and the customer received the productThe customer was not promised an additional $in accessories, but it was agreed at the time that the cargo net would be thrown in at no extra charge, which was done