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Flynn Drilling Co Inc

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Flynn Drilling Co Inc Reviews (1)

Initial Business Response /* (1000, 6, 2015/06/09) */
Mr.***,
I want to thank you for the opportunity to provide our services to you on the recent well repairs that were performed on May 28,
It was to my surprise that you filed a complaint with the Revdex.com on an issue that is not a result
of any negligence of Flynn DrillingWe take great pride in providing our customers with unsurpassed knowledge, experience, service and dependability
When we completed your pump repairs we followed all MO.DNR rules and regulations to keep in compliance with industry standardsThe well was chlorinated and flushed to state standardsAll practices were completed to assure you of a quality installationWhen you called to complain about your water quality issues, you were informed that it was a result of the pump being pulled thus disturbing the geological formation, chlorination and the system depressurizing due to the pump failureOur service technician even informed you of the water quality and the procedures that you would need to follow to flush the well over a period of day or even daysFlynn Drilling did everything possible to flush your well prior to putting it back in serviceYou stated that you did not want the well to be chlorinated, but we informed you that this was a requirement of MO.DNR rules and regulationsAny chemical reaction to the iron in the water is unavoidable and there is no other options or ways to avoid this other than pump off the residualYour well had visible signs of iron issues and you also had galvanized pipe that added to the problemI understand that you are experiencing some plumbing issues and you are wanting Flynn Drilling to fix it or pay to fix it
When you called to complain to our service department we immediately sent one of our service department managers over to evaluate your concerns and discussed with you your optionsWe understand that you are displeased, but please understand that your pump failing and the need to make the repairs, thus resulting in water quality issues was not the fault of Flynn DrillingIn the years of being in business, we have never had someone continue to try to hold Flynn Drilling accountable for something out of our control
I would like to also state that when your system lost pressure, I am confident that your plumbing experienced some depressurization and air, thus resulting in the buildup in your lines to break loose and cause your plumbing issuesThis problem was also not caused by Flynn Drilling nor the negligence thereof
After reviewing the situation, my position still stands that there was no negligence of Flynn Drilling Company in the procedures or results of the repairsIt is unfortunate that you feel you have to contact Revdex.com because Flynn Drilling did not tell you what you wanted to hearFlynn Drilling Company fixing or paying to fix your plumbing problems is not our responsibility
I hope you find this letter to help you understand our position and your responsibility as a customerGood luck on your plumbing repairsThank you again for your patronage, it is very much appreciated
Sincerely,
*** ***
President
Flynn Drilling Company

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Address: 1340 Boone St, Troy, Missouri, United States, 63379-2214

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