Flynn Moving & Storage

Complaint: [redacted] I am rejecting this response because:1) Upon leaving our previous residence in Connecticut, the workers informed me they were going to "stop for lunch." Not eat lunch en route, but "stop for lunch"That is a direct quoteTherefore, the hours it took the workers was comprised of both driving time AND time they spent taking lunchAdditionally, as I left roughly minutes after the movers, it took me hours to drive from [redacted] **There was no traffic [redacted] that made the trip another hourEven if the truck had a low maximum speed, it took their workers hours because they stopped for lunch, not because they were practicing safe driving.2) Once items are packed onto your truck, customers should expect said items to arrive in the same condition in which they were loadedOur headboard was made of both wood and particleboardIt had been moved several times, and had not been damaged in the years we've had itThis damage was caused because one of the legs was secured to the truck, and one was notThat is easily detected upon inspectionClaiming to not be responsible for particleboard, when the item was in good condition when it was loaded is irresponsible.3) Customers should expect ethical business practicesUpon signing the contract in Connecticut, I was informed that I would receive a copy upon delivery in [redacted] But at was mentioned by the company, there practice is not to provide customers with copies of the contractHow can you hold someone accountable for a document that you do not provide them with? Find a way to make the contact into a carbon copy, or find a way to provide customers with a copy - either before the move or when the movers are loading the truckBe ethical in your business practices Sincerely, [redacted]

We have one standard size truck which is a 28’ moving van with the peak over the cab. Our moving trucks typically hold approxrooms of furniture equivalent to approx2000- sqft. *** *** scheduled her move for a partial pack and move of rooms of furniture. We were
not scheduled to do a full pack but we certainly would of if that is what she wanted to pay for. If that was the case she should have scheduled her move that way. We would not have done a full pack and move of rooms in one day, we would of broken it up into two days. As far as the damage to *** *** ceiling in her garage. Our mover was bringing items to the attic above her garage as directed by *** *** and while walking in attic his foot went right through the decking of the attic. Fortunately he was not injured and it was an easy repair. Upon getting notified of the damage we explained our claim policy to *** *** Which is to please take and submit any pictures of damage, we advised *** *** to get an estimate to repair the ceiling and to submit the estimate along with picturesPlease keep in mind this move took place on 5/24/and we just received the pictures on 7/18/16. Upon receiving the pictures we contacted *** *** immediately. Along with the pictures was not an estimate to repair the ceiling but an executed bill that she had already had it repaired. This is not what we advised *** *** to do in order for us to handle the claim. During this conversation with *** *** she stated she had already had the minor damage repaired by her daughter that she was claiming. The one item that remained unresolved was a knob for a dresser that was damaged and *** *** stated not to worry about it. At this point *** *** stated not to worry about it and that was the end of the conversation. We apologize the any inconveniences that occurred on *** ***s move. We did try to make an attempt to handle this claim. Unfortunately by the time *** *** submitted her claim to us she had already taken care of the damaged items. We are willing to reimburse *** ***y for what we feel is a reasonable amount of money to repair the sheetrock in the ceiling in her garage and we will reimburse her damaged goods as for the insurance coverage *** *** chose which is $.60/lb/article. The amount we will be willing to reimburse *** *** is $

Complaint: ***
I am rejecting this response because: I was never given the option of the "size" of anythingThe response has many erroneous commentsWhy did the business change the name of their company? Something is fishy here.The figure stated would not cover repairing the china closet or bureau. Someone has no knowledge of the value of furniture or anything else
Sincerely,
*** ***

There is no option of size truck to give *** *** we have one size moving truck as previously stated. This email I received from Revdex.com was addressed to Flynn Moving & Storage, which is a sister company. This whole claim should be through Dyna Moving & Storageseeing as though that is who MrsEddy booked with. We could have rejected the complaint due to the fact it was addressed to the wrong company but we wanted to address the claim immediately as we always do with any customer claims. As previously stated *** *** chose the included insurance which values her goods at $.60/lb/article and that is what we will honor

Tell us why here...  The crew left the load at 12:45pm and went directly to the delivery in ** with a full loaded moving truck.  Loaded moving trucks drive slower than empty moving trucks.  The trip took four hours legitimately to [redacted] there is traffic through **, ** and **.  We...

cannot use parkways or zip in and out of traffic, we have an obligation to drive responsibly.  The crew charged less travel time on the ride home due to the fact it was later in the day traffic was anticipated to be less and also the truck was empty.  We acknowledged the headboard was damaged upon delivery in [redacted] Unfortunately the headboard was particleboard and wood and strictly just the particle board of the headboard was damaged.  Clearly this is stated on our insurance form which was read, signed, printed and dated by Mr. [redacted] Staten upon starting the job on 6/11/16 that ‘we are not responsible for damage done to particle board or ready to assemble furniture’.   When the customer called we stated exactly what the insurance form stated and he was asked if he wanted a copy of his insurance valuation form sent to him.   The customer was provided with a copy of his Bill of Lading, our insurance forms are not duplicate copies but we were more than willing to send him a copy via email or mail.   I understand the customers frustration and we apologize that this happened but unfortunately particle board furniture is an engineered product and does not hold up well especially while being moved.  Under most circumstances this furniture can be safely moved but it wasn’t made to be moved after being assembled. Movers cannot be held responsible for damage in transit to particleboard furniture of any kind. Even when you take the time to disassemble and reassemble the piece it doesn’t always go back the same way.  Keep in mind particleboard furniture can usually be moved safely but when the piece is moved over and over it can become weak so it isn’t as sturdy as when it was first purchased. Mr. [redacted] states he had moved this item many times over the past ten years.   We appreciate [redacted] business.  This customer called us in a jam on 6/9/16 stating that the company they were originally booked with could not accommodate their new date in which we could.  We got the job done right.  We stand behind our work & employees and we provide and honest service.

Complaint: [redacted]
I am rejecting this response because:1) Upon leaving our previous residence in Connecticut, the workers informed me they were going to "stop for lunch." Not eat lunch en route, but "stop for lunch". That is a direct quote. Therefore, the 4 hours it took the workers was comprised of both driving time AND time they spent taking lunch. Additionally, as I left roughly 30 minutes after the movers, it took me 2.5 hours to drive from [redacted]. There was no traffic [redacted] that made the trip another hour. Even if the truck had a low maximum speed, it took their workers 4 hours because they stopped for lunch, not because they were practicing safe driving.2) Once items are packed onto your truck, customers should expect said items to arrive in the same condition in which they were loaded. Our headboard was made of both wood and particleboard. It had been moved several times, and had not been damaged in the 10 years we've had it. This damage was caused because one of the legs was secured to the truck, and one was not. That is easily detected upon inspection. Claiming to not be responsible for particleboard, when the item was in good condition when it was loaded is irresponsible.3) Customers should expect ethical business practices. Upon signing the contract in Connecticut, I was informed that I would receive a copy upon delivery in [redacted]. But at was mentioned by the company, there practice is not to provide customers with copies of the contract. How can you hold someone accountable for a document that you do not provide them with?  Find a way to make the contact into a carbon copy, or find a way to provide customers with a copy - either before the move or when the movers are loading the truck. Be ethical in your business practices.
Sincerely,
[redacted]