Flynn's Children & Family Chiropractic Center, LLC

In response to this complaint, the patient stated that the allergen labs we had her son do were invalidated by her physician and her allergist, however, you cannot fake a blood labThe physician and allergen clearly do not understand the nature of the testing that was performedThe testing is blood lab that tests food proteins to your bloodIf an antibody/antigen is activated, you have an allergy, this cannot be argued, it's scienceA physician and an allergen would most likely refer to this as a food sensitivity testing instead of an allergy testing but that is because it's testing the IgG response (delayed) where as at an allergen and M.Doffice tests the IgE response (anaphylaxis/immediate)The patient also stated that the testing was over $That is also as she had two labs doneShe had a food allergy test which was $cash and a $blood draw service fee which she paid to usShe also had a neurotransmitter test done which as either $cash OR they had the option to do insurance which would then be $This brings the up-most total of $As to the notation of her having to pay $for a test read that isn't billable to insurance and that she didn't feel was necessary because she could read the tests herself; the state of Wisconsin doesn't recognize functional medicine so no we cannot bill an in office test read visit to insurance and the patient is more than likely not capable of understanding a neurotransmitter test and diagnosing her son herselfThat is why we charge what we do; our doctors here went to college and spend hours every day training and advancing themselves so that they can help our patients to the best of their abilityDr [redacted] works side by side with a nurse practitioner here at our office and if he was ever questioning if a medicinal herb would negatively react with any medications the patient was on, he would never have given the patient the supplements to take in the first placeEveryone is different and therefore everyone will react differently to supplements and medicationsIf you go on thyroid medication and I go on thyroid medication I can guarantee that there will be two totally different responses within your body and my ownWith that being said, the patient is requesting some type of reimbursement for her supplements; they are prescription strength supplements and if the patient were to go into a pharmacy and order something and it didn't do exactly what she was expecting and she asked for a refund, there would be no refundThe same applies hereWe prescribe patients supplements, they purchase them, take them home, and use themWe cannot allow a return or refund on thatAs far as the neck adjustments relating to her child's seizures, the patient and his mother had the right to deny care at any time and the doctors would not have performed a neck adjustment if that was the caseNever would our doctors go beyond a patient's medical request to deliberately cause harm or even any discomfort if there was no permission grantedThey sign paperwork upon being seen at this office that clearly states that only chiropractic care is billable to insurance and that no functional medicine is and they also sign a permission field which grants our doctors the right to adjust them IF the patient so choosesAs for the billing department; the patient called not wanting to pay her bill and the billing department calmly disputed the bill with the patient, the patient just didn't like our answer and as a result the patient was actually rude to the billing departmentIts a customer service job; you don't get the option of being rude As for the patient spending over $here at our clinic, we have attached the entire ledger for you to reviewThe patient has spent a total of $at our clinic with the additional $227.00-$for her neurotransmitter test which she paid directly to the labAlso take note that there was only one adjustment performed on her son (Manipulation 1-2)This mother is clearly upset with the choice that the clinic has made in choosing to pursue her for her current bill rather than writing it off as she feels justified that we shouldWe have made several attempts to contact the patient and the patient refuses to call us back or contact us in any way shape or form

In response to this complaint, the patient stated that the allergen labs we had her son do were invalidated by her physician and her allergist, however, you cannot fake a blood labThe physician and allergen clearly do not understand the nature of the testing that was performedThe testing is
blood lab that tests food proteins to your bloodIf an antibody/antigen is activated, you have an allergy, this cannot be argued, it's scienceA physician and an allergen would most likely refer to this as a food sensitivity testing instead of an allergy testing but that is because it's testing the IgG response (delayed) where as at an allergen and M.Doffice tests the IgE response (anaphylaxis/immediate)The patient also stated that the testing was over $That is also as she had two labs doneShe had a food allergy test which was $cash and a $blood draw service fee which she paid to usShe also had a neurotransmitter test done which as either $cash OR they had the option to do insurance which would then be $This brings the up-most total of $As to the notation of her having to pay $for a test read that isn't billable to insurance and that she didn't feel was necessary because she could read the tests herself; the state of Wisconsin doesn't recognize functional medicine so no we cannot bill an in office test read visit to insurance and the patient is more than likely not capable of understanding a neurotransmitter test and diagnosing her son herselfThat is why we charge what we do; our doctors here went to college and spend hours every day training and advancing themselves so that they can help our patients to the best of their abilityDr*** *** works side by side with a nurse practitioner here at our office and if he was ever questioning if a medicinal herb would negatively react with any medications the patient was on, he would never have given the patient the supplements to take in the first placeEveryone is different and therefore everyone will react differently to supplements and medicationsIf you go on thyroid medication and I go on thyroid medication I can guarantee that there will be two totally different responses within your body and my ownWith that being said, the patient is requesting some type of reimbursement for her supplements; they are prescription strength supplements and if the patient were to go into a pharmacy and order something and it didn't do exactly what she was expecting and she asked for a refund, there would be no refundThe same applies hereWe prescribe patients supplements, they purchase them, take them home, and use themWe cannot allow a return or refund on thatAs far as the neck adjustments relating to her child's seizures, the patient and his mother had the right to deny care at any time and the doctors would not have performed a neck adjustment if that was the caseNever would our doctors go beyond a patient's medical request to deliberately cause harm or even any discomfort if there was no permission grantedThey sign paperwork upon being seen at this office that clearly states that only chiropractic care is billable to insurance and that no functional medicine is and they also sign a permission field which grants our doctors the right to adjust them IF the patient so choosesAs for the billing department; the patient called not wanting to pay her bill and the billing department calmly disputed the bill with the patient, the patient just didn't like our answer and as a result the patient was actually rude to the billing departmentIts a customer service job; you don't get the option of being rude. As for the patient spending over $here at our clinic, we have attached the entire ledger for you to reviewThe patient has spent a total of $at our clinic with the additional $227.00-$for her neurotransmitter test which she paid directly to the labAlso take note that there was only one adjustment performed on her son (Manipulation 1-2)This mother is clearly upset with the choice that the clinic has made in choosing to pursue her for her current bill rather than writing it off as she feels justified that we shouldWe have made several attempts to contact the patient and the patient refuses to call us back or contact us in any way shape or form