Flywheel Software Inc.

Initial Business Response /* (1000, 7, 2015/08/12) */
We received both letters and just wanted to let you know that we did contact the customer directly and resolved the issue
Initial Consumer Rebuttal /* (2000, 9, 2015/08/23) */
(The consumer indicated he/she ACCEPTED the response from the
business.)
The business refunded my money, as requestedThey issued me an additional account credit rather than closing my account (as I also requested), but this is okay

Initial Business Response /* (1000, 5, 2015/11/06) */
I reached out to [redacted] about the experience he had with our driver when trying to direct him to the pickup location. I informed [redacted] I would follow up with his driver regarding their poor performance and if necessary, retrain and re-certify them...

with our system. We take the conduct of our drivers very seriously and only choose to work with those with the skill and expertise to complement our app. Also, I credited his Flywheel account $5 to help remedy this. We have also improved our process when escalating calls like such. Desired Resolution has been made on 11/5/15.

Initial Business Response /* (1000, 14, 2015/08/12) */
compliant has been resolved in house
Initial Consumer Rebuttal /* (3000, 16, 2015/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The complaint was not resolved. I had to get reimbursed by work....

They never fixed the problem.
Final Business Response /* (4000, 23, 2015/08/28) */
Hi [redacted],
We received your compliant and as you said, your business already reimbursed you, leading us to assumed this was resolved. However, when we followed up with Revdex.com, you replied saying "The complaint was not resolved. I had to get reimbursed by work. They never fixed the problem." Which we then followed the instructions of your desired resolution. Desired Resolution: I would like my personal card reimbursed for $50.75 and my business card charged at $50.75 as this trip was for business purposes. Your personal card was refunded and the business card had been charged to avoid any infractions related to inaccurate expense reports. We have fulfilled the desired resolution.
Final Consumer Response /* (4200, 25, 2015/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is absolutely not resolved. When I said "they" I was referring to your company. I also told your company via email and on the phone (someone called to ask if my issue was resolved) that my company already reimbursed me like I have mentioned. Why did you fail to look into your records to see this? AGAIN you must IMMEDIATELY refund my business card so I don't get in trouble at work. This is literally the worst company's experience I've ever had . I'm surprised you're still in business. You need to recognize your multiple mistakes and fix them. Also this issue happened in April. If you were going to charge any 5 MONTHS LATER I should have been notified. Your company needs to learn to read and keep accurate records of customer interactions. I expect the refund today as my expense report is due tomorrow. Also the desired resolution was from the first complaint and that cannot be changed. Again this goes to show that your company needs to read more carefully. If there was any confusion you should have called me. You did have a customer service rep call me after my last message through Revdex.com and I returned his call and left him a voicemail. He never got back to me. Since he never got back to me I assumed your company fixed your error but apparently not. Now my expense report is due tomorrow and I will be in trouble.