Initial Business Response / [redacted] (1000, 14, 2015/08/12) */ compliant has been resolved in house Initial Consumer Rebuttal / [redacted] (3000, 16, 2015/08/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) The complaint was not resolvedI had to get reimbursed by work They never fixed the problem Final Business Response / [redacted] (4000, 23, 2015/08/28) */ Hi ***, We received your compliant and as you said, your business already reimbursed you, leading us to assumed this was resolvedHowever, when we followed up with Revdex.com, you replied saying "The complaint was not resolvedI had to get reimbursed by workThey never fixed the problem." Which we then followed the instructions of your desired resolutionDesired Resolution: I would like my personal card reimbursed for $and my business card charged at $as this trip was for business purposesYour personal card was refunded and the business card had been charged to avoid any infractions related to inaccurate expense reportsWe have fulfilled the desired resolution Final Consumer Response / [redacted] (4200, 25, 2015/08/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is absolutely not resolvedWhen I said "they" I was referring to your companyI also told your company via email and on the phone (someone called to ask if my issue was resolved) that my company already reimbursed me like I have mentionedWhy did you fail to look into your records to see this? AGAIN you must IMMEDIATELY refund my business card so I don't get in trouble at workThis is literally the worst company's experience I've ever had I'm surprised you're still in businessYou need to recognize your multiple mistakes and fix themAlso this issue happened in AprilIf you were going to charge any MONTHS LATER I should have been notifiedYour company needs to learn to read and keep accurate records of customer interactionsI expect the refund today as my expense report is due tomorrowAlso the desired resolution was from the first complaint and that cannot be changedAgain this goes to show that your company needs to read more carefullyIf there was any confusion you should have called meYou did have a customer service rep call me after my last message through Revdex.com and I returned his call and left him a voicemailHe never got back to meSince he never got back to me I assumed your company fixed your error but apparently notNow my expense report is due tomorrow and I will be in trouble
Initial Business Response / [redacted] (1000, 14, 2015/08/12) */ compliant has been resolved in house Initial Consumer Rebuttal / [redacted] (3000, 16, 2015/08/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) The complaint was not resolvedI had to get reimbursed by work They never fixed the problem Final Business Response / [redacted] (4000, 23, 2015/08/28) */ Hi ***, We received your compliant and as you said, your business already reimbursed you, leading us to assumed this was resolvedHowever, when we followed up with Revdex.com, you replied saying "The complaint was not resolvedI had to get reimbursed by workThey never fixed the problem." Which we then followed the instructions of your desired resolutionDesired Resolution: I would like my personal card reimbursed for $and my business card charged at $as this trip was for business purposesYour personal card was refunded and the business card had been charged to avoid any infractions related to inaccurate expense reportsWe have fulfilled the desired resolution Final Consumer Response / [redacted] (4200, 25, 2015/08/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is absolutely not resolvedWhen I said "they" I was referring to your companyI also told your company via email and on the phone (someone called to ask if my issue was resolved) that my company already reimbursed me like I have mentionedWhy did you fail to look into your records to see this? AGAIN you must IMMEDIATELY refund my business card so I don't get in trouble at workThis is literally the worst company's experience I've ever had I'm surprised you're still in businessYou need to recognize your multiple mistakes and fix themAlso this issue happened in AprilIf you were going to charge any MONTHS LATER I should have been notifiedYour company needs to learn to read and keep accurate records of customer interactionsI expect the refund today as my expense report is due tomorrowAlso the desired resolution was from the first complaint and that cannot be changedAgain this goes to show that your company needs to read more carefullyIf there was any confusion you should have called meYou did have a customer service rep call me after my last message through Revdex.com and I returned his call and left him a voicemailHe never got back to meSince he never got back to me I assumed your company fixed your error but apparently notNow my expense report is due tomorrow and I will be in trouble