FM Fire Control Company, Inc.

Again, Campbell Appliance truly apologizes for any inconvenienceCampbell Appliance did offer to replace the used unit with another used unit, and it was declined by the customerThe customer has taken this matter to small claims court, and the claim has been turned over to Campbell Appliance’s Company Attorney

CAMPBELL APPLIANCE IS VERY SORRY FOR ANY NEGATIVE EXPERIENCE YOU HAVE ENCOUNTERED WITH OUR SERVICEWE DO CHARGE A $SERVICE FEE WAIVED WITH REPAIRSFROM WHAT I SEE FROM YOUR INVOICE/CONTRACT IT SHOWS HE DID SERVICE YOUR APPLIANCEI ALSO SHOW THERE WAS A $DISCOUNT WHICH BROUGHT THE
TOTAL FROM $DOWN TO $168.00, WHICH IS WHAT YOU PAIDAGAIN I DO APOLOGZE FOR ANY NEGATIVE EXPERIENCE, HOWEVER WE ARE NOT ABLE TO ISSUE A REFUND FOR THE SERVICES HAVE BEEN RENDEREDWE WOULD BE HAPPY TO COME BACK OUT TO TAKE ANOTHER LOOK AT IT IF YOU WOULD LIKEPLEASE FEEL FREE TO CALL US TO GET ON SCHEDULE AND WE WILL CERTAINLY TAKE ANOTHER LOOK AT IT!

CAMPBELL APPLIANCE AND MRS*** AGREED TO A REFUND FOR THE AMOUND OF $141.50 ON September 17, ATTACHED IS THE PAY STUB FOR THE CHECK THAT THE OFFICE MANAGER HAD REFUNDED HERIF SHE HAS NOT RECIEVED HER CHECK, WHICH WAS SENT OUT ON THE 17TH OF SEPTEMBNER, CAMPBELL APPLIANCE
HAS NO RECORD OF MRS *** CALLING IN ABOUT THE MATTER

Complaint: ***
I am rejecting this response because: First option is not acceptable as this will take too longI have been without the use of the oven for more than two weeksI cannot wait any additional time for a satisfactory resolutionSecond option is not acceptable as the final outcome is still a subjective opinion of the technician Counter proposal - I will deliver both boards to the supplier, they can do whatever they want with these, in return for a 60% refund of the purchase price - ($378.86* 0.6) = $I will at that point, consider the action closed.
Regards,
*** ***

Campbell Appliance Heating & Air was called out by Mr*** on 6/25/for his refrigerator not cooling. On this date, we sold an evaporator coil and returned to install on 7/1/2015. We did not hear back from Mr*** until 7/29/2015, which means the refrigerator
repair we completed worked. We then returned again on 8/8/and installed a defrost system, completely different issue/repair, in which we did at no additional cost to Mr***. The defrost system on a refrigerator is normally a $plus repair. The refrigerator then worked again for weeks. Mr*** contacted our office again on 8/24/2015, we recharged the unit and pulled a vacuum. We have invested a substantial amount of money and time into this refrigeratorThe first initial repair that Mr*** paid for worked and was completed as it was supposed to be. Mr***'s refrigerator has several different issues in which we can not control. We feel as if we are being more than fair by refunding Mr*** almost half of what he paid for the repairEspecially considering we have quite a bit more money invested than what was paid, which was

Tell us why hA refund of as been processed, I do apologize for anover sight on our end. Please seeattached receipt, which shows credit Thank you
*** ***ere

CAMPBELL APPLIANCE HAS BEEN OUT TO *** *** RESIDENCE SEVERAL TIMES IN REGARDS TO HER REFRIGERATORSHE HAS PAID $TO CAMPBELL APPLIANCE FOR THIS REPAIRHER PROBLEM WITH HER FRIDGE IS INTERMITTINGLY, MEANING IT WORKS SOMETIMES AND DOES NOT WORK OTHER TIMESCAMPBELL APPLIANCE HAS
INSTALLED EVERY NEW PART POSSIBLE TO FIX HER PROBLEM. CAMPBELL APPLIANCE HAS PUT A LOT MORE MONEY AND TIME INTO HER REFRIGERATOR THEN WHAT SHE HAS PAID FOR, WHICH IS FINE CONSIDERING WE ARE IN BUSIENSS TO MAKE CUSTOMERS HAPPY90% OF THE TIME CAMPBELL APPLIANCE GOES OUT TO HER RESIDENCE, HER TEMPATURE IS READING SO IT IS HARD FOR US TO DIAGNOSE THE PROBELM CORRECTLYWITH THAT BEING SAID, THAT IS EXACTLY WHY WE HAVE REPLACED EVERY PART POSSIBLE THAT WOULD CAUSE HER FRIDGE TEMPS TO BE FREEZINGWHEN CAMPBELL APPLIANCE GETS A Revdex.com RESPONSE FROM *** SEIBERT, WE ARE UNAWARE HER FRIDGE IS NOT WORKING, FOR SHE HAS NOT CONTACTED CAMPBELL APPLIANCE, SHE CONTACTS THE Revdex.com FIRSTWE WERE UNAWARE SHE WAS STILL HAVING ISSUESCAMPBELL APPLIANCE IS WILLING TO GO BACK OUT TO HER RESIDENCE TO FIX THE PROBLEM, HOWEVER I FEEL THAT WE NEED TO BE THERE WHEN THE TEMP IS FREEZING AND NOT 4-DAYS LATER, WHICH SEEMS TO BE THE CASE EVERY TIME WE GET A Revdex.com COMPLAINTTHE LAST 2-TIMES CAMPBELL APPLIANCE HAS GOTTEN A COMPLAIN FROM THIS CUSTOMER, WE IMMDIATELY CONTACT HER TO GET HER ON SCHDEDULE EITHER THAT DAY, IF NOT THE VERY NEXT DAY AND SHE IS NEVER AVAILABLE AT THAT TIME ANS WILL SCEULDE 4-DAYS LATERCAMPBELL APPLIACE CAN NOT ISSUE A REFUND FOR WE HAVE PUT ALOT MORE MONEY INTO HER FRIDGECAMPBELL APPLIANCE CAN NOT PAY FOR ANOTHER COMPANY TO COME REPAIR THE PROBLEM FOR AGAIN WE HAVE ALREADY PUT SO MUCH MONEY INTO THIS REFRIGERATORIF *** *** IS STILL NEEDING HER FRIDGE REPAIRED CAMPBELL APPLIANCE IS WILLING TO GO BACK OUTBUT AGAIN IT WOULD BE BEST FOR US TO BE THERE WHEN THE TEMP IS FREEZING AND NOT DAYS TO A WEEK LATERIF *** *** IS NEEDING SERVICE SHE NEEDS TO CONTACT OUR OFFICE SO WE CAN GET HER ON SCHEDULE

Complaint: ***
I am rejecting this response because: He was not asked to service the washer just level it The washer is now so unlevel I have to hold it in place while it spins I stand by my complaint about your business I will log this in the Sun City do not use this business notebook
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Reference complaint #***, This complaint has been taken care of by the owner. He was very professional and was
very sorry that it took so long to correct. Thank you. *** ***

MRS*** CALLED CAMPBELL APPLIANCE FOR A REPAIR ON OCTOBER 12, 2017. SHE CALLED AGAIN THE SAME DAY, OCTOBER 12, 2017, TO CANCEL THE TICKET BECAUSE SHE CLAIMED THAT SHE GOT IT WORKING. SHE CALLED BACK IN AGAIN THE SAME DAY, OCTOBER 12, STATING SHE ONCE AGAIN NEEDED SERVICE
THE TECHNICIAN WENT OUT ON OCTOBER 12, AND DIAGNOSED HER REFRIGERATORTHE TECHNICIAN GAVE HER AN ESTIMATE FOR REPAIRS IN WHICH SHE DID APPROVED OF.THE CUSTOMER PAID THE SERVICE FEE AND 1/OF THE DEPOSIT FOR THE REPAIR. DAYS LATER, ON OCTOBER 21, CAMPBELL APPLIANCE LEFT A VOICEMAIL WITH THE CUSTOMER LETTING HER KNOW HER PARTS WERE IN AND TO SEE WHEN WOULD BE A GOOD TIME TO COME OUT AND INSTALL HER PARTSON OCTOBER 23, CAMPBELL APPLIANCE CALLED AGAIN TO GET HER ON SCHEDULE TO INSTALL HER PARTS AND SHE THEN CLAIMED SHE GOT IT WORKING AND SHE NO LONGER NEEDED SERVICE AND THAT SHE WOULD LIKE A FULL REFUND OF HER DEPOSITIF MRS*** WANTS TO CANCEL SERVICE THAT IS HER CHOICE HOWEVER SHE WILL BE RESPONSIBLE FOR A MINIMUM LABOR CHARGE AS WELL AS A PART- RESTOCKING FEE, WHICH TOTALS, $THERE WILL BE NO REFUND ISSUED

Complaint:...

[redacted]
I am rejecting this response because:  the issue has not been resolved.   Yes, the office manager is in communication with me and has sent out the supervisor.  He  did explain that I don't understand how to properly use the thermostat settings.  I have been instructed to "hold temperature" instead of "auto".  He could not however explain why the thermostat in question reset several times to cold @41 and heat @ 41 degree setting.  This has not occurred recently, so hopefully it was a "fluke".  I do however have a photo to document this if requested.  The issue I have at this point is that air does not blow from the upstairs bedrooms.  The supervisor ran the AC and claims to have felt a breeze.  (I couldn't reach as high and did not).  A few days later another cold front blew through and the heater was run.  While the upstairs play area did heat up (8 degrees higher than downstairs), the bedrooms remained cold.  Heat did not come from those vents.The office manager has been in contact with me and is aware of the issue stated above.  A technician came out yesterday to tape the heater unit.  A lot of air is blowing into the "closet" it is contained within.  I was told this could be the reason for the lack of air flow through the vents.
Regards,
[redacted]

My Area Service Manager was able to reach Mr. [redacted] this morning & resolved the matter. We are scheduled to complete the service call 1/22/16. Which is Mr. [redacted] earliest convenience

Complaint: [redacted]
I am rejecting this response because: We called them back and told them we wanted a full refund, they came here more that 12 times and failed to fix the problem and because the ice maker over flowed twice they caused more damage. As of now, because of the over flow of water, the ice dispenser no longer works either.  This worked before and we were able to buy store ice and put in bin and dispense ice for drinks.As for the check they say they sent we have never received it, nor did we agree to that amount.  I called twice and requested to speak to manager and and never received a call back.  I even called Austin Campbell Appliance Heating and Air Inc. and explained what had happened to them and they said they would call on my behalf and they were sure that the manager would get in touch with me. We would like to get this settled. I have no problems being out the money for the call for $54.07. However $248.92 was charged and they never came close to fixing the problem. It was totally your company's choice to keep attempting to fix it. It was definitely not convenient for us and at the end we were so mad because your company flooded our kitchen and made our dispenser not work! 
Regards,
[redacted]

Campbell Appliance truly apologizes for any inconvenience and the length of time your repair has taken. Unfortunately there have been shipping errors causing delays, which was out of our control. Campbell has more than $300.00 in parts installed in the customer’s microwave and time of labor invested...

into the repairs. The customer paid a deposit of $250.00 for repairs. Campbell appliance agrees to charge the customer $139.64 for minimum labor for the time that was put into the repairs, in which the customer will be refunded the remainder amount of the deposit, which is $110.36.

Complaint: [redacted]
I am rejecting this response because: Even though we were on the schedule for today the technician never showed up. We also did not receive a phone call in the morning informing us of our two hour window for the arrival time of the technician. We also did not receive a phone call from Campbell Appliance informing us that the technician would not be here. No communication or technician today. This appointment has been scheduled for one week and we were told that a supervisor was supposed to be here today.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Campbell Appliance Heating & Air was first called out for service on 11/30/2015 for a refrigerator not cooling. The technician diagnosed the refrigerator as needing to have the compressor start components replaced & the total for that repair was $246.81 which the customer agreed to.At the...

end of this service the customer asked the technician if the Ice Maker would work following the replacement of the start components. the Technician advised the customer he would need to allow 24 hours for the refrigerator to cool enough to reach the temperature needed in order for us to test the Ice Maker, but that if it worked prior to the cooling issue he shouldn't have any problems with it.On 12/9/15 Campbell Appliance Heating & Air was back out because the Refrigerator's Ice Maker was not working. The technician found it to be a separate issue from our original service when we replaced the start components. The customer was advised that in order to get the Ice Maker working we would need to replace the Emitter Boards & was quoted $268.00 which he approved & paid a deposit of $134. We followed up, installed the emitter set, & collected the balance of $134 on 12/14/15.At this point all services have been rendered. If the customer is needing further service we would be happy to go back out for him however we are only able to provide warranty service on the repairs we have made.

IN RESPONSE TO MRS. [redacted] COMPLAINT HER LABOR WARRANTY HAS EXPIRED BUT SHE DOES STILL HAVE PART WARRANTY.  WE INFORMED Mr. [redacted] WE WOULD BE HAPPY TO FILE WARRANTY AND REPLACE HIS CONDENSING COIL UNDER WARRANTY EVEN THOUGH IT WAS DAMAGED FROM A NEIGHBOR POWER WASHING HIS CONDENSING COILS...

AT AN ANGLE. HE THEN STATED THAT HE WOULD LIKE TO HAVE A HEAT PUMP. WE TOLD HIM THAT WE HAD A USED HEAT PUMP IN STOCK AND WOULD BE WILLING TO COME AND INSTALL IT AND RUN NEW THERMISTAT WIRE AND GIVE HIM A 1 YEAR WARRANTY.  HE AGRRED!! FURTHER MORE I WOULD LIKE TO ADD THAT THE AQUSATIONS OF WIRES BEING BURNT UP CAUSING THE UNIT NOT TO HEAT ARE FALSE AND UNTRUE! CAMPBELL APPLIACE WENT TO THEIR RESIDENCE AND INSPECTED THE AIR HANDLER AND PHOTOGRAPHED THE INSIDE AIR HANDLER WHERE THEY WERE BEING TOLD BY TEMPLE HEATING AND AIR THAT IT WAS ALL BURNT UP. NOTHING WAS BURNT UP HOWEVER THERE WAS A RAT ON THE HEATING ELEMENTS CAUSING A SHORT IN THE HEAT SEQUENCER. CAMPBELL APPLIANCE REPLACED THE HEAT STRIPS IN THE UNIT AT NO CHARGE TO THE [redacted]. WE HAVE WENT OUT AND COMPLETED THIS WORK!

Complaint: [redacted]
I am rejecting this response because:  As near as I can tell you are suggesting the vents froze over after your tech left.  This just confirms my suspicion that refrigerators are not your company's strong suit.  Again, the vents were frozen over due to the GRADUAL build up of ice over several days or weeks.  The vents were frozen over while your tech stood there and peered into the refrigerator.  He DID NOT inspect the vent at the bottom of the unit, he DID NOT inspect the condenser unit which was also iced up.  Bottom line, your tech did nothing except drive over.  At the time your tech was on site the temp in the refrigerator was over 70 degrees and had not cooled any in the 4 hours before his arrival.  Obviously something was wrong but as you pointed out he wrote on the receipt that nothing was wrong.  In the end I had to go onto YouTube to diagnose the issue and fix it myself.   Your response to this complaint is insulting and seems to suggest I am making up this issue.
Regards,
[redacted]

Again, Campbell Appliance is very sorry for any negative experience you may have encountered with out services. Campbell Appliance is thankful for your business but is unsure why you would have our technicians back out to do your HVAC service agreement after the fact you had such a terrible experience with our business with this refrigerator repair. Campbell appliance was told a different story by the woman at the residence at the time of service. The technician states that he was told by the woman there at the time of service, you had water leaking under your fridge, that you pulled the fridge out to see what was going on and in the process something happened when the fridge was pulled out and Freon starting spewing out. He states, at the point, is when the woman picked up the phone to schedule an appointment. Now, this is all he said, she said. The point of that matter is that your parts are no longer under warranty and that you would be in charged of a service call. With that being said, Campbell Appliance is standing behind our work and our policies. Again, Campbell Appliance is very sorry for any negative experience you have encountered with our services.