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FMS Performance Reviews (1)

Initial Business Response /* (1000, 8, 2015/04/27) */
Contact Name and Title: [redacted] President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fmsperformance.com
[redacted] had her car diagnosed from an unknown shop as needing a catalytic converter in early November 2014. She came in for a...

quote and decided to have our company replace the catalytic converter. The replacement part by CA law has to be an original equipment part no aftermarket parts are allowed on the catalytic converter. So we purchased the part through a GM dealer and installed the part on her car. She came back a few weeks later with the engine light on. We checked it and the code was for a malfunctioning catalytic converter. I explained that sometimes the sensor that sends the signal for the catalytic converter sticks and should be replaced with or after the converter is replaced. I understand how expensive this can be so I told her male companion where to go get the part, which part to ask for and how to replace it. In March she returns with an engine light on, we test the code and it's for the catalytic converter again. It is very rare for this to occur but it can happen so I ordered another new catalytic converter and replaced it free of charge on March 26, 2015. Within a couple days the same engine light came back on for the same code catalytic converter. It is obvious now there is something else wrong with the car, it will have to go to a smog shop that has a gas anilizer to correctly diagnose the problem with [redacted]'s car. I called a shop for her and made an appointment. [redacted] went somewhere else and they just read the code and said she needed a catalytic converter. She came back into my shop wanting a refund. I explained that another catalytic converter was not going to correct this problem and she would be starting this all over again but she was not happy and just wanted her money back. At that point I agreed to give her all her money back at the return of the part that we installed. I will need to return the part to get our refund as well. She disagreed and wanted me to just give her a full refund and she keeps the new part. I tried my best to resolve this matter but she just does not understand.
Initial Consumer Rebuttal /* (3000, 10, 2015/05/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If it is true that he says he got the part from the GM dealer I want documents stating he purchased the part from there therefore he should have a warranty also for first part and second part that the company said they put on my car . I went to a smog shop of my choice not his and put my car on a diagnostic machine and the test came out defected catalytic converter once more after them replacing twice . I have to put my car on non op now from dmv cause I can't pass smog I need the money to fix my car properly so I can drive it I have my paper work stating cat is bad thank you
Final Business Response /* (4000, 12, 2015/05/12) */
We have replaced the catalytic converter twice, once as requested by the customer, second time under warranty free of charge both times using a factory replacement. There is obviously something else wrong with the car. I offered my help to resolve this issue but she has denied it. Installing another catalytic converter at this point is just a waste of time and money. I would like to help but she has lost confidence in my shop. She will likely start this process all over again. I feel bad for [redacted] but she will not except my assistance.

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Address: 1095 W 2nd St, San Bernardino, California, United States, 92410-1838

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