Foam Factory

I ordered cushion inserts wrapped with Dacron for window seat cushions from the Foam FactoryFoam Factory stated that they shipped the products which never arrived I contacted them to inform them that no shipment came to me They did not follow up I had to search with the shipper and file a claim with the shipper myselfFoam Factory did not do anything to assist instead they decided that they were done and had charged my credit card After the shipper determined they could not find any package I again reached out to Foam factory who refused to refund my credit card nor would they re-ship productYelp has many customers who also have made many complaints about Foam FactoryIt is not clear why the Revdex.com has not downgraded the foam factory rating

I looked at Foam Factory's website which said bring your seat cushions to us to get your foam replaced custom sizes availableI went in on Oct 24th and spoke at the counter with ***I brought in dining room chair seat cushionsI had taken apart cushionI requested inch foam, but was told inch was fineSince she was measuring, I accepted her assessmentI explained the foam shape had rounded corners and was cut larger and overlapped the woodThis discussion took about minutesShe gave me a partial price on the supplies and included fiberfill which my cushions did not haveShe told me the upholsterer was not in, so she would have to call me with the labor charge after he looked at the cushionsShe called me later that afternoon and we agreed on a price and I paid $by credit card On Oct 27th, I received a call to come and pick up my finished productI went to pick up the seat cushions Oct 31stat am The cushions were done incorrectlyThe shape was w

Purchased a large piece of foam to put on my king bedItem arrived [redacted] and left outside the aptbldgnot at aptdoorOpened item and it was filthy dirty, not suitable for the bed and was terribly cut with many curves and ragged as though it was cut with a spoonSpoke with " [redacted] " at Foam Factory and she stated that she cannot have [redacted] repisince I didn't take photos to see if the problems were their faultShe spoke to the boss and stated that I would have to send it back at my expense until they received the item and if there is nothing wrong with it, they would not reimburse me the shipping and also charge me a 25% restocking feeHowever, if item was their fault, they would repay me all my money back to my credit card and also repay me the shipping costThe product was $and my shipping cost to send it back was another $by USPS because [redacted] and UPS were $to send it backThey received the item back and they recredited my credit card the full amoun

I ordered 20,pieces of 2'' diameter polyethylene cylinders and received 1-7/8'' diameter cylinders This item is not listed on their Tolerance Table whatsoever yet they cite their "Machine-Cut" tolerance policy as the reason they will not fix this issue The cylinders were "Machine-cut" in the length dimension (not the diameter of the cylinders) The policy clearly states "Note that each tolerance is respective to an individual dimension of the product, not a total sum of all dimensions." The dimension I am disputing is not the "Machine-cut" dimension, but the diameter of the cylinders These were advertised as exactly 2'' on the product description, and once again, were not listed as having any tolerances in the Tolerance Table

I purchased a full size memory foam mattress from this company on-line. They have various types available depending on what type of feel you like. I emailed the company with my weight, my sleeping style, and what I'm accustomed to sleeping on. They recommended a mattress with 3" of 5 LB Emory foam on a std base. I placed the order on 9-30-16 and it arrived a few days later. It is so soft and cheap, my neck and back hurt very much. I can't sleep on it anymore. I emailed them with my problem today on 10-18-16 and was told them are no returns, and only offered to sell me another layer of firmer foam after I brought it up as a possible solution. THey did not respond to my follow-up email. I should not have to pay for a fix for their recommendation. There is a return policy listed on their website. Yet, when I called, I was told there are NO RETURNS.

3/called foam factory to purchase high density foam cushions for replacements (2).sales person assigned gave detailed answers to my questions on what to buy ,how to buy.I gave the dimensions and what I needed due to hip arthritis /replacement,( extra firm) to not sink in.I was given choices have company make cushions (more expensive)or save money and buy 1/sheet and "do it yourself" as a home project.I asked questions as to difficulty & such and was given assurances and a standard year warranty on product.I followed the sales persons advice and followed instructions and the cushions came out great and saved some money too(fixed income ...SS disability).fast forward months(5/16) and the product is failing (crushing down ) not maintaining firmness I contacted company,followed all requests for review and 1st was told the product was not the correct size (thickness)my fault insinuated yet it was thru the sales person formula for measuring for replacement as to how we or