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Foggy Mountain Gem Mine

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Foggy Mountain Gem Mine Reviews (1)

Review: My family visited Foggy Mountain Gem Mine on 28th July 2015 & purchased a $70 bucket of rocks to sort & wash. We found many rocks in our bucket & after talking to a member of Foggy's team called Andy, we decided to have some jewellery made from the rocks we found. Before I placed my order, I was shown examples of what my jewellery would look like. I purchased a citrine pear shaped pendant in silver, an emerald cut emerald pendant in silver, an amethyst ring set in silver & 2 sapphires which were to be cut & polished from the piece of sapphire rock I had found in the bucket (it was light blue). We were told that it would provide 4-6 sapphires about 2ct's each. We choose to have 2 sapphires cut. We were shown examples of what the sapphires would look like & was guaranteed that what we paid for them at Foggy would be worth more back in the UK. At no time were we told that the rocks would be any different. In all we paid $355 for the jewellery inc p&p to UK. After waiting for my parcel for over 2 months (because of postal issues) I finally received the items. All the jewellery was beautiful, except the 2 sapphires - they were black like Onyx. I was extremely disappointed with them & emailed Foggy to see what they could do. They offered to make me more jewellery at no extra cost & I accepted. 2 weeks later, I received an invoice from FedEx for 82 ($135) for import duties. I was shocked. I've emailed Foggy several times since to say that I no longer require the additional jewellery & that I would like to return the unsatisfactory sapphires for a refund of $80. I've also told them that I had them valued by 2 jewellers in UK & was told that they were worthless. To date, I haven't received a response. I contacted the Citizens Advice Bureau in UK, who said that because I paid for the jewellery in USA, it was out of their jurisdiction & suggested I contact you. I would therefore be very grateful if you could please help me in this matter & look forward to hearing from you. Many thanks. [redacted]Desired Settlement: I paid for something in good faith, based on what I was shown, but when I received the item, they were not as seen or described. If I had ordered these stones online from the UK, I would be covered under the Distance Selling Act, but because I ordered the stones in USA, I do not know 100% what my rights are. I would hope I have some rights and protection from circumstances like this and would be grateful for a refund.

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Description: Diamond Buyers

Address: 3453 US Highway 321 S., Blowing Rock, North Carolina, United States, 28605

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