Fogo De Chao Brazilian Steakhouse (Corporate Office) Reviews (%countItem)
Fogo De Chao Brazilian Steakhouse (Corporate Office) Rating
Address: 5908 Headquarters Dr Ste K200, Plano, Texas, United States, 75024-6082
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The manager said she would comp our meal due to me getting sick from eating the meat and choking but when we got the check it was the full amount
On 1/4/20 we made a reservation at 5:45 for the Baltimore location. It took forever for the servers with the meat to come around. When they finally did the Medium Rare and medium meats were tough and tasted funny. I complained to the manager because I choked on it and she said she was going to take care of our meal. When the check came it was the original
Price. Nobody would help us so we paid $180 in cash. We were going to come next weekend for my birthday but this has left a bad taste in my mouth
I would like the full refund and/or our meal for next weekend to be completely taken care of. I feel betrayed by management. She told me one thing but did something different unless she plans to pocket the $180 cash we left
We reviewed the assertions with our restaurant staff, as well as camera footage showing our guests' dining experience. We have been unable to find any evidence supporting the assertions made by the person who submitted the complaint. We confirmed that the guests dined for nearly 90 minutes, enjoying multiple servings of our offerings. Our review of the camera footage shows that the table was visited by our staff approximately once every 6 minutes. We talked to the complaining guest and, although we found no evidence to support the assertions, offered a proposed resolution. The guest yelled at our customer representative and then hung up the phone. At this time, based on the available evidence, we see no evidence of a valid complaint.
(The consumer indicated he/she DID NOT accept the response from the business.)
They never reached out to me. This company is full of false information. I am still waiting on my refund. This company has not called or emailed and I never hung up on anyone. Nobody reached out to me
We reviewed the consumer's reply to our response. Based on the information we have reviewed, we affirm our prior response. If the consumer has additional information, we would be happy to review.
Fogo De Chao said it would be cage-free but apparently isn't, and as a customer I deserve a straight answer
Fogo De Chao said it was going to use all cage-free eggs by 2019, and I have attempted to find out if that's true. I have asked Fogo De Chao on multiple occasions, by emailing and calling, but my question has continually been ignored.
Then, when I went to the Boston location the staff there told me the eggs were not cage-free. This is very confusing and disappointing and as a customer I deserve to know the truth about what I'm eating.
I would like Fogo De Chao to answer my question, are its eggs cage-free? If not, I'd like to know why, since it said it was going to be.
I went to Fogo De Chao in Dunwoody, Georgia on September 7, 2019 to treat six (6) of my friends to dinner. I had a coupon for "$39.00/person Dinner" which I received by e-mail from them. I also made a reservation by using a link in the same e-mail.
When we arrived they couldn't find our reservation for which I had a written confirmation.
I received the bill and was charged $53.95 per person per dinner. They refused to honor their coupon in our opinion.
When I asked the server and the "General Manager" about this the server and the "General Manager" were telling me that there were conditions precedent which were not listed in the coupon I had which was sitting in open sight next to my plate on the table the whole time so there was absolutely no question why we were there, what we wanted, and how much it should have cost.
As I have a vision impairment which is obvious, in my opinion, by looking at me, I asked the server and the "General Manager" to please point out where it stated that in my coupon. They refused to do so. They refused to respond other than to keep repeating the conditions precedent. We all felt the "General Manager" and the server were rude, argumentative, and unprofessional.
I wrote a letter to the Chairman and a letter to the CEO of the company on September 8, 2019 advising them of what had happened. I also asked them to answer three (3) specific questions as well as requested an apology from the "General Manager" as it was apparent to me, as well as everyone else at the table, they could care less that I had a visual impairment and they refused to accommodate me. I never received a response from the Chairman or the CEO.
I did receive a telephone call from an "Area Manager" and discussed this matter with him and why I was upset, and stated it wasn't just that they didn't honor their own coupon, but I was more troubled that they, in my opinion, didn't do anything to accommodate my vision impairment by answering my question. In my opinion, he just didn't get.
Product_Or_Service: Food and Drink
Refund I want a full refund for the seven (7) meals. I want an apology from the "General Manager". I want the three (3) questions that were propounded in my letter answered specifically.
We responded to our guest's concerns several times, at the restaurant during his dining experience through our server and then through our restaurant manager, and subsequently by follow up telephone call by our area manager. The guest remains unsatisfied despite our initial and follow up attempts.
In summary, our guest attempted to enjoy the benefits of one of our promotional offers, but did not follow the rules to do so. The rules require that guests "Must mention Restaurant Month or show email prior to dining to receive special pricing."
In light our belief that the guest did not follow the promotional rules, we are not in a position to offer to respond to a somewhat vague request for "accommodation". We believe our employees followed the rules and attempted several times to explain them to our guest.
We remain committed to working with our guest to achieve a mutually satisfactory resolution and welcome the opportunity to do so.
The business will not honor promotional discount although it does not conflict or combine with other offer.
The restaurant is offering a promotion where kids 12 and under eat free with the purchase of an adult meal. I also received a birthday coupon for $25 off. We would have been purchasing three regular priced adult meals, receiving three free children's meals, and paying for one other adult meal with the birthday promotion (7 meals total). I emailed their customer service and they stated the could not honor both promotions unless I sat a different table. Logistically, this is not combining offers, because the discount would be the same if applied separately and it is not a discount on top of a discount. The other six members of my family could go without me, and I could go without them, and receive the same overall discount. They are not allowing us to sit at the same table. This is a deceptive advertising practicing to coerce customers to making more than one visit to the restaurant in the same month. Even if it is not deceptive, it is at least poor customer service.
Honor both promotions and/or make the birthday coupon an exception to other promotions. I will likely be cancelling my reservations, but I feel the customer service practices should be made known to other potential customers.
While we understand any frustration, our promotional offers clearly state "Cannot be combined with any other offers". This guest was attempting to use two different promotional offers which is not within the terms and conditions of our promotional offerings. We have shared this feedback with our Marketing Team to take into consideration for future promotional offers. However, we were as transparent as possible with this customer to avoid any frustration or confusion prior to dining with us.
(The consumer indicated he/she DID NOT accept the response from the business.)
It is poor customer service to say you will honor both promotions if you sat at different tables. The decision to allow this would have had little to no financial impact to the business and discourages future patronage.
Once more, we apologize for the inconvenience. This is a company policy clearly outlined in the terms and conditions provided to our promotional offer holders. We are sorry to hear you are still dissatisfied with our terms and conditions to properly use our promotional offers. We must remain consistent with all of our guests who choose to use our promotional offers within our clearly stated terms and conditions.
(The consumer indicated he/she DID NOT accept the response from the business.)
There still has not been any acknowledgement as to the matter where I was advised that both promotions would be honored if we sat at separate tables or if I came on a different date and ate by myself. This would essentially end up the same financially to your company. Actually, it would likely cost you more, since I would be taking an extra table for one. Whether your promotions say they cannot be combined or not, this is poor customer service and being dogmatic regarding this issue just caused you to lose a customer. This is why they say "the customer is always right". I will now be taking my business to Rodizzio Grill, which offers the same experience for $10 less per meal without any promotions.
I had dinner in Fogo de Chao restaurant few days ago. Unfortunately, the food they serverd was not clean at all. I was very disappointed.
I had dinner in Fogo de Chao restaurant few days ago. Unfortunately, the food they serverd was not clean at all. I was very disappointed.
I request Fogo de Chao to contact me immediately for a resolution.
I request Fogo de Chao to contact me immediately for a resolution.
Good Morning Revdex.com,
We wanted to provide an update for customer ***
Or team has spoken to Mr. and apologized that he became ill after dining with us. We offered to bring him and his family back (total party of 3) for dinner to make up for the poor experience. Mr. accepted this gesture and the case is resolved.
Thank you for your time and attention to this matter.
(The consumer indicated he/she ACCEPTED the response from the business.)
I visited this fogo location for the first time with my husband and son. The food was ok I prefer Texas De Brazil over this place any day. My son got cranky when it was time to go so I didn't really look at the when the waitress finally came with the bill after requesting it twice he was really ready to go. I put a $100 bill and my bank card in book to pay. I clearly told waitress to take the remaining balance off my which she did. I put the tip in the book when she brung the receipt back for me to sign. The next day I got an alert from my bank account that 154.00 was charged to my card. I called fogo they said it wasn't there fault because I signed the receipt. The manager later emails the check it has a drink on there I sent back, and someone fraudulently wrote $100 tip on my bill. For a 154 bill I was charged 254 plus the real tip I left.
Product_Or_Service: 2 full price dinners
Order_Number: XXXXX
Refund I had to wait three days to get my $100 that someone wrote as a tip. I would like a full refund and someone to be suspended for fraudulent writings on people check once they leave.
Once Fogo de Chão was made aware of the disputed charge, we promptly contacted the guest and quickly resolved the matter to our mutual satisfaction.
My husband and I always go to Fogo de Ch'o because we love it so much. After Hurricane Harvey they were offering free meals to first responders. We decided to go yesterday (9/9/17) and we were asked if we had reservations. We did not, they lady told us they were completely booked so we couldn't eat unless we had reservations (this was 3pm on a Saturday, there were plenty of tables opened). We both got on our phones and tried to make reservations for the Woodlands location and Westheimer location, there was NO reservations available at ANY TIME from Saturday-Friday the 15th (the last day of the promotion). My husband and I both thought this seemed shady. Well this morning at 10:30am I called the Woodlands location and said I was trying to make reservations for my "Husband's Birthday" and I thought maybe there website was broken because there was nothing available. The lady responded saying "Is this in regards to the promotion" I said "No." She then said they have plenty of reservations available and asked which time I was looking for. I said today would be great, but I know its last minute. She said they had reservations available today and told me all the times they had (which there were a lot). I then asked her what the promotion was and she told me, and I asked why they weren't taking reservations for it anymore and she said "they have just been completely overwhelmed with the response." NOBODY asked Fogo de Ch'o to have this promotion. ALL first responders worked very hard before, during and after this hurricane. I feel that its unfair for first responders to be treated this way. If you couldn't afford the promotion as a business you shouldn't have had one in the first place.
Other (requires explanation) You should apologize to all first responders especially the ones who were turned away at the door, and couldn't make reservations. Don't false advertise just to look good for the public. You may have potentially lost us as customers. My husband, his grandparents, and myself always eat here and we are extremely disappointed.