Fogolin Lee Design & Construction

The Law Office of Julio E. Portilla, P.C. received the above-referenced customer complaint and appreciates the opportunity to respond. Specifically, [redacted] complains that she could not speak to the attorney handling her file, and that she was receiving conflicting information from the office...

staff regarding the status of her case. In order to protect the attorney-client privilege, I will not address the specifics or complexity of [redacted]’s case. Nonetheless, I have reviewed the complaint with my staff and most importantly, I have discussed the complaint with [redacted] and addressed it accordingly. In fact, I have personally assured [redacted] that moving forward she will receive the quality of service that she is entitled to and her matter will be completed as expected. The Law Office of Julio E. Portilla, P.C. has never received or had to respond to any complaints from its clients, nonetheless, all client complaints are taken seriously and I have assured [redacted] that her concerns will be rectified. The Law Office of Julio E. Portilla., P.C. is focused on delivering the best possible experience to its clients, and I can ensure you that we will continue to on that endeavor. The Law Office of Julio E. Portilla regrets any inconvenience this issue may have caused. Please feel free to contact me directly at ###-###-#### if you have any additional questions or concerns in this matter.