Fold & Go Electric Wheelchairs®

I called in to get a replacement part that broke, the part holding the front wheel snapped so chair is not functioning . My appointment was at 3:00 your time. I had to take off work 90 minutes early to make this time. At 3:30, my time, 4:30 your time, I was still waiting to talk to a repair person.
You say your company works to get repairs needed, but I sure don’t see it. I will schedule once more for first appointment and see what happens. If I could give “0” stars, at this time that is what it would be. Very upset.
Terri Lambeth

Did a lot of research and landed on fold &go. Great product and caring sales staff.
My loved one has been without a working wheelchair for a couple of weeks. Support is hard to reach and there are significant delays due to shipping parts.
I’m usually patient but the individual I finally spoke with when I tried to intervene was rude and unprofessional. I asked to speak to a supervisor but was given the run around. I explained I’d like to discuss my concerns with someone of authority but was met with additional rudeness. I explained that if they cannot guarantee someone will follow up with me to discuss my concerns that I would escalate via social media or reviews.
The individual told me that she didn’t appreciate my treats. I explained I am seeking help, compassion and actual customer support as well as wishing to discuss my concerns with a supervisor.
This interaction was terrible. I can only hope that the rest of the company is kinder and more patient and helpful than the woman I spoke with today.
I caution potential customers on the weaknesses of this company’s support staff.

We do not have a discounted contract price for our wheelchairs with ANY of our 450+ insurance providersThe cost of our chairs posted on our website is the cost no matter how you pay by insurance, cash, or credit cardThe cost of our Heavy-duty folding wheelchairs is $2,That was billed to UHCUHC paid out their portion according to [redacted] policy coverage and annual deductibles [redacted] current insurance policy coverage does not cover CPT code Kdevices at 100%

Complaint: [redacted] I am rejecting this response because:My insurance company made a contract with Fold & Go WheelchairsThe contract stated that Fold & Go would accept a certain price for their chairs and put the remaining amount as a write off on their taxesThey sent Fold & Go a letter stating that they should not charge me any extra than what was agreed uponThey spoke with Fold & Go numerous times explaining the terms of the contractEventually they had no choice but to accept Fold & Go's refund, however Fold & Go broke the terms of the contract and is now being investigated on a federal level Regards, [redacted]