Dear Revdex.com: I am writing in response to the email dated 4/6/ (Complaint # [redacted] ) regarding a complaint issued against Foley: Complaint Involves: “Contract Disputes” Customer’s Statement of the Problem: “After months of service they sent an email saying we had to renew or lose our compliance with the DOTThey had tried to charge us on March Thank goodness we had changed banks and the credit card they had on file was no longer good! I called them back several times asking for an explanation and was told we were "in a pool" so that although our contract said it was for annual services, they required us to renew before 4/1/Our contract is dated 6/11/ At Foley, we take great pride in providing our customers with an exceptional level of serviceOne of the key ways we do this is by making sure they stay compliant When you enrolled in our drug and alcohol program on June 3, 2015, you were being enrolled for the entire second quarter of – which ran from April through June The testing pool that you participated in is managed and measured quarterly; your start date and testing percentages were based on a 4/1/program start date as stated on your contract This is to both manage your compliance and prevent any compliance issues with the overall poolIf you take a look at your contract, you’ll see this information stated above your signature line: · Program enrollment date: June 3, · Program start date: April 1, The correspondence you received from us on March 7th was an annual renewal reminder for clients subject to auto-renewal as outlined in your signed contractThese reminders are sent out well in advance notifying clients of the planned date of the transaction, the amount to be charged and the last four digits of the credit card on file These courtesy reminders sent in advance are important in both preventing costly compliance gaps – which could occur if your program lapsed and to ensure our clients are actively engaged in the decision to renew As a participant in our comprehensive program, your $annual fee was based on our then-current rate of $per driverThis is a flat program cost that includes everything needed to maintain a compliant program including: · Random, reasonable suspicion and post-accident tests · Laboratory collection fees · Medical Review Officer services · A Drug & Alcohol Program Policy While other providers may charge less per driver, they may also bill separately for random tests, collection fees and MRO services – making it difficult for us to fairly compare our costsDuring your program, for example, you completed one random drug test – the cost of which was included in your annual feeShould you have been randomly selected each month, your costs wouldn’t have changed Because we honored your contract and provided you with a full months of compliant coverage, we are unable to issue a refund at this time Please let us know if you require any further information regarding this complaintWe are happy to supply you with any additional information you may need Best Regards, Sheila L [redacted] Manager of Marketing & Communications [redacted]
Dear Revdex.com: I am writing in response to the email dated 4/12/ (Complaint # [redacted] ) regarding a compliant issued against Foley: Complaint Involves: “Selling Practices” Customer’s Statement of the Problem: “I received a call the next day I got my [redacted] number, they are very sleek and misleads you to think they are part of the ***I paid $thinking it was a requirement of the ***minutes after paying them, I found out they were a private companyI called them immediately to cancel and get reimbursed but they gives you no answerI have sent several emails to them and nothing.” At Foley, we take the issue of misrepresentation very seriously To ensure our prospects and customers don’t mistake us for the ***, we require all sales representatives to use a scripted introduction that clearly states that we are a third party administratorSales representatives are also required to read a clear disclaimer to prospective customers prior to processing any credit card information to ensure they understand we’re not affiliated with the *** In listening to the initial call recordings, we were able to confirm that our sales rep followed the correct protocol in disclosing that he is from Foley – not the ***This disclosure was given at the beginning, middle and end of the phone call He also clearly identified the carrier’s [redacted] requirements – which do include their participation in a compliant drug and alcohol program While the customer is certainly not required to partner with us, they do need the services of a third party administrator such as Foley to operate legally Because the customer has chosen not to do business with us, we have issued a full refund of the purchase priceAs shown on the attached receipt, the refund was processed successfully within two business days Please let us know if you require any further information regarding this complaintWe are happy to supply you with any additional information you may need Best Regards, [redacted]
We're writing in response to Revdex.com Complaint # [redacted] , which was sent in reference to an order placed with Foley on 11/7/We have successfully investigated the complaint and refunded the full purchase price to the customerThis refund was successfully processed by our AR Department on 11/9/ Here at Foley, transparency around our products and services is important to us - and an important part of this transparency is making sure our prospects understand that they're working with a third-party compliance provider and not a government agencyAlthough some elements of the call should have been handled more professionally, the sales representative did a good job of identifying herself as a Foley employee - and read our required disclosure back to the customer more than once to ensure he understood that he wasn't talking to the federal governmentThis type of sales deception is unfortunately common in our industry, so all of our sales and customer service professionals are required to clarify who they are prior to closing the sale.Please let us know if you require any further information regarding the complaintWe are happy to supply you with any additional information you may need
Dear Revdex.com, This reply is in response to complaint # [redacted] , which we received on March 8, This compliant was sent by a current Foley customer in regards to their customer service experience After investigating the complaint, we discovered that this customer did submit the required written termination request, which we received via [redacted] at the end of FebruaryPer his contract, his service will be terminated days from the date it was received Although we do pay customer invoices within hours, that does hinge on our ability to read the paperwork that is sent to our departmentWhen issues with paperwork do arise - whether because of transmission problems or errors - we reach out to the customer immediately to notify them of the issue so that they can resubmit invoices and get paid in a timely mannerIn looking back at our email and call logs, it does appear as if our customer service department did a good job keeping this customer informed about his account and answering his questions as they arose Although we're sorry that this customer has chosen to leave Foley, we will honor his termination requestShould he choose to do so, will also honor his request for a buyout from another factoring provider If you have additional questions, or require documentation, please let us know Thank you for your time
Dear Revdex.com I am writing in response to the email dated 8/26/(Complaint # [redacted] ) regarding a complaint issued about Foley Carrier Services: Complaint Involves: “Customer Services Issues” Customer’s Statement of the Problem: “The [redacted] service never sends the drug test resultsLab bills are not paid promised by the [redacted] service.” Desired Settlement: “Follow guidelines of drug testing service or refund money.” Upon investigating this complaint we discovered a recent, inadvertent database error that occurred when we changed from an external vendor to bringing the process in-house We have since identified and corrected the issue for the customer who filed the complaint We also ran a query to identify if this same unintentional issue would exist for any additional customers and have identified and resolved the issue for the entire database to prevent it from happening to any other customer This was an unintended error due to a database move that ultimately is intended to provide better service to our customers Please let us know if you require any further information regarding this complaint We are happy to supply you with any additional information you may need Best Regards, Sheila L [redacted] Manager of Marketing & Communications###-###-#### [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
I am writing in response to the email dated 9/4/(Complaint # [redacted] ) regarding a complaint issued about Foley Carrier Services: “I am rejecting this response because: They called and informed me of the error, but I still do not have any past drug test results that are needed for employee files.” Based on further investigation we could not identify any missing drug test results the client was referencing We reached out to the client on 09/10/at 4:PM EDT to better identify what past drug test results she was missing, and she informed us she had the referenced drug test results in hand and the issue was resolved Please let us know if any further information is required regarding this complaint We are happy to supply any additional information needed Best regards, Sheila L [redacted] Manager of Marketing & Communications###-###-#### [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
I want to thank you for helping me resolve my problem with Foley Carrier Services, LLCComplaint ID: [redacted] I’ve been calling the company Foley every week since this started on January 28th and been told by the company that they would refund my money or call me in a few days which they never didOn February 29th they refunded the money back to the credit cardThank you very much for your helpSincerely yours, [redacted] Secretary, Open Sky Construction Corp
Complaint: k I am rejecting this response because:June 11, through March 30, is in no way months of service Whatever they need to do to administrate months of service is not our concern Since I am required by the government to have months of coverage, I feel the policies in place by Foley are coercive.So was the phone call from them offering a discount if I continued with their services I want a refund of months of the fees I have already taken my business elsewhere and I will encourage others to do the same I would like the Department of Transportation to require that Foley give months of coverage for the fee they are charging Otherwise, Foley should lose their ability to provide services to truck companies This will protect others from being wrongfully taken advantage of in their attempt to keep their drivers compliant with the DOT requirements Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: They called and informed me of the error, but I still do not have any past drug test results that are needed for employee files Sincerely, [redacted]
Dear Revdex.com, I am writing in response to the email dated 7/1/ (Complaint # [redacted] ) regarding a complaint issued about [redacted] Services: “This companies employees call misrepresenting themselves as someone from the Government calling about DOT making it sound official” Desired Settlement: Business to stop it's deceptive practicesStop calling people once you have been asked to stopNo harassing phone calls Upon investigating this complaint we located and reviewed a total of phone call interactions with this prospective client as follows: 6/5/ - Outbound call that resulted in a voicemail message left for the prospect Inbound call from prospect where the sales person identified himself as being a representative of [redacted] Services Prospect did not ask to be removed from our call list 6/8/ – outbound call that resulted in a voicemail message left for the prospect 6/24/15– outbound call that resulted in a voicemail message left for the prospect 6/30/ – outbound call that the prospect answered and asked to be removed from our call list for the first time and was removed immediately We take the issue of misrepresentation seriously and we require sales representatives to read a disclaimer before processing any credit card information We also use a scripted introduction for our sales teamThis includes a clear disclaimer that [redacted] Services is not affiliated with the Department of [redacted] In addition, we include a clear disclaimer on all communications with our clients We have no reason to misrepresent ourselves and are proud of the work we do and the positive reputation that we have earned with the vast, vast majority of our clients We also have a policy to remove a prospect from our call list immediately upon receiving a request to do so The prospect requested that we remove them from our Call List on 6/30/15, that request was executed the same day and she has not received any further calls from [redacted] Services Please let us know if you require any further information regarding this complaint We are happy to supply you with any additional information you may need Best Regards, [redacted] Manager of Marketing & Communications [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:Sending a refund to the same credit card that would not go through when they tried to automatically charge us in March is ridiculous.A check sent to our address will be appreciated
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:As I told them on the phone, this account has been closed for several months The bank confirmed to me yesterday that there was no payment received I replied directly to Foley and asked them to send a check They told me they will send a check.Once I receive a check and have cashed it successfully, then the complaint will be satisfied Hopefully, there will need to be no further "dancing"!
Sincerely,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
From: *** *** ***
Sent: Wednesday, October 15, 8:PM
To: [email protected]
Subject: RE: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #
Dear *** ***
I have received a full apology and full refund
I hope that they let you know that they have settledI am satisfied
Thank you for your help
Sincerely,
*** ***
Dear Revdex.com
I am writing
in response to the email dated 8/26/(Complaint # [redacted]) regarding a
complaint issued about Foley Carrier Services:
Complaint
Involves:
"Customer Services Issues"
Customer's Statement of the Problem:
"The [redacted] service never sends the
drug test resultsLab bills are not paid promised by the [redacted] service."
Desired
Settlement: "Follow guidelines of drug
testing service or refund money."
Upon
investigating this complaint we discovered a recent, inadvertent database error
that occurred when we changed from an external vendor to bringing the process
in-house. We have since identified and
corrected the issue for the customer who filed the complaint. We also ran a query to identify if this same
unintentional issue would exist for any additional customers and have
identified and resolved the issue for the entire database to prevent it from happening to any other customer
This was an
unintended error due to a database move that ultimately is intended to provide
better service to our customers.
Please let
us know if you require any further information regarding this complaint. We are happy to supply you with any
additional information you may need.
Best
Regards,
Sheila
L[redacted]Manager of
Marketing & Communications###-###-####[redacted]
Dear Revdex.com
I am writing
in response to the email dated 10/28/(Complaint # [redacted]) regarding a
complaint issued about Foley Carrier Services:
Complaint
Involves:
"Product Issues"
Customer's Statement of the Problem:
"They have hidden fees they charged to
our credit card and they also have customer service reps who refuse to give the
money back and they do not deliver their productThey are not true to their
word."
Desired
Settlement:
"I demand to have my money
back."
On 10/27/
this customer signed up for several of our products and services that will help
keep them in compliance with the Federal DOT Regulations The next day, on 10/28/they decided they did not want the
products and called to cancel. A full
refund was processed by the end of the day on 10/28/15. We do not have any hidden fees and only
charged their credit card with the fees they agreed upon. Once alerted of the cancellation, we issued a
full refund the same day.
We take great
pride in delivering quality services that help our customers and are proud of
the work we do and the positive reputation that we have earned with the vast,
vast majority of our clients
Please let
us know if you require any further information regarding this complaint. We are happy to supply you with any
additional information you may need
Best
Regards,
Sheila
L[redacted]Manager of
Marketing & Communications###-###-####
[redacted]
Dear Revdex.com: I am writing in response to the email dated 4/6/ (Complaint # [redacted] ) regarding a complaint issued against Foley: Complaint Involves: “Contract Disputes” Customer’s Statement of the Problem: “After months of service they sent an email saying we had to renew or lose our compliance with the DOTThey had tried to charge us on March Thank goodness we had changed banks and the credit card they had on file was no longer good! I called them back several times asking for an explanation and was told we were "in a pool" so that although our contract said it was for annual services, they required us to renew before 4/1/Our contract is dated 6/11/ At Foley, we take great pride in providing our customers with an exceptional level of serviceOne of the key ways we do this is by making sure they stay compliant When you enrolled in our drug and alcohol program on June 3, 2015, you were being enrolled for the entire second quarter of – which ran from April through June The testing pool that you participated in is managed and measured quarterly; your start date and testing percentages were based on a 4/1/program start date as stated on your contract This is to both manage your compliance and prevent any compliance issues with the overall poolIf you take a look at your contract, you’ll see this information stated above your signature line: · Program enrollment date: June 3, · Program start date: April 1, The correspondence you received from us on March 7th was an annual renewal reminder for clients subject to auto-renewal as outlined in your signed contractThese reminders are sent out well in advance notifying clients of the planned date of the transaction, the amount to be charged and the last four digits of the credit card on file These courtesy reminders sent in advance are important in both preventing costly compliance gaps – which could occur if your program lapsed and to ensure our clients are actively engaged in the decision to renew As a participant in our comprehensive program, your $annual fee was based on our then-current rate of $per driverThis is a flat program cost that includes everything needed to maintain a compliant program including: · Random, reasonable suspicion and post-accident tests · Laboratory collection fees · Medical Review Officer services · A Drug & Alcohol Program Policy While other providers may charge less per driver, they may also bill separately for random tests, collection fees and MRO services – making it difficult for us to fairly compare our costsDuring your program, for example, you completed one random drug test – the cost of which was included in your annual feeShould you have been randomly selected each month, your costs wouldn’t have changed Because we honored your contract and provided you with a full months of compliant coverage, we are unable to issue a refund at this time Please let us know if you require any further information regarding this complaintWe are happy to supply you with any additional information you may need Best Regards, Sheila L [redacted] Manager of Marketing & Communications [redacted]
Dear Revdex.com: I am writing in response to the email dated 4/12/ (Complaint # [redacted] ) regarding a compliant issued against Foley: Complaint Involves: “Selling Practices” Customer’s Statement of the Problem: “I received a call the next day I got my [redacted] number, they are very sleek and misleads you to think they are part of the ***I paid $thinking it was a requirement of the ***minutes after paying them, I found out they were a private companyI called them immediately to cancel and get reimbursed but they gives you no answerI have sent several emails to them and nothing.” At Foley, we take the issue of misrepresentation very seriously To ensure our prospects and customers don’t mistake us for the ***, we require all sales representatives to use a scripted introduction that clearly states that we are a third party administratorSales representatives are also required to read a clear disclaimer to prospective customers prior to processing any credit card information to ensure they understand we’re not affiliated with the *** In listening to the initial call recordings, we were able to confirm that our sales rep followed the correct protocol in disclosing that he is from Foley – not the ***This disclosure was given at the beginning, middle and end of the phone call He also clearly identified the carrier’s [redacted] requirements – which do include their participation in a compliant drug and alcohol program While the customer is certainly not required to partner with us, they do need the services of a third party administrator such as Foley to operate legally Because the customer has chosen not to do business with us, we have issued a full refund of the purchase priceAs shown on the attached receipt, the refund was processed successfully within two business days Please let us know if you require any further information regarding this complaintWe are happy to supply you with any additional information you may need Best Regards, [redacted]
We're writing in response to Revdex.com Complaint # [redacted] , which was sent in reference to an order placed with Foley on 11/7/We have successfully investigated the complaint and refunded the full purchase price to the customerThis refund was successfully processed by our AR Department on 11/9/ Here at Foley, transparency around our products and services is important to us - and an important part of this transparency is making sure our prospects understand that they're working with a third-party compliance provider and not a government agencyAlthough some elements of the call should have been handled more professionally, the sales representative did a good job of identifying herself as a Foley employee - and read our required disclosure back to the customer more than once to ensure he understood that he wasn't talking to the federal governmentThis type of sales deception is unfortunately common in our industry, so all of our sales and customer service professionals are required to clarify who they are prior to closing the sale.Please let us know if you require any further information regarding the complaintWe are happy to supply you with any additional information you may need
Dear Revdex.com, This reply is in response to complaint # [redacted] , which we received on March 8, This compliant was sent by a current Foley customer in regards to their customer service experience After investigating the complaint, we discovered that this customer did submit the required written termination request, which we received via [redacted] at the end of FebruaryPer his contract, his service will be terminated days from the date it was received Although we do pay customer invoices within hours, that does hinge on our ability to read the paperwork that is sent to our departmentWhen issues with paperwork do arise - whether because of transmission problems or errors - we reach out to the customer immediately to notify them of the issue so that they can resubmit invoices and get paid in a timely mannerIn looking back at our email and call logs, it does appear as if our customer service department did a good job keeping this customer informed about his account and answering his questions as they arose Although we're sorry that this customer has chosen to leave Foley, we will honor his termination requestShould he choose to do so, will also honor his request for a buyout from another factoring provider If you have additional questions, or require documentation, please let us know Thank you for your time
Dear Revdex.com I am writing in response to the email dated 8/26/(Complaint # [redacted] ) regarding a complaint issued about Foley Carrier Services: Complaint Involves: “Customer Services Issues” Customer’s Statement of the Problem: “The [redacted] service never sends the drug test resultsLab bills are not paid promised by the [redacted] service.” Desired Settlement: “Follow guidelines of drug testing service or refund money.” Upon investigating this complaint we discovered a recent, inadvertent database error that occurred when we changed from an external vendor to bringing the process in-house We have since identified and corrected the issue for the customer who filed the complaint We also ran a query to identify if this same unintentional issue would exist for any additional customers and have identified and resolved the issue for the entire database to prevent it from happening to any other customer This was an unintended error due to a database move that ultimately is intended to provide better service to our customers Please let us know if you require any further information regarding this complaint We are happy to supply you with any additional information you may need Best Regards, Sheila L [redacted] Manager of Marketing & Communications###-###-#### [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
I am writing in response to the email dated 9/4/(Complaint # [redacted] ) regarding a complaint issued about Foley Carrier Services: “I am rejecting this response because: They called and informed me of the error, but I still do not have any past drug test results that are needed for employee files.” Based on further investigation we could not identify any missing drug test results the client was referencing We reached out to the client on 09/10/at 4:PM EDT to better identify what past drug test results she was missing, and she informed us she had the referenced drug test results in hand and the issue was resolved Please let us know if any further information is required regarding this complaint We are happy to supply any additional information needed Best regards, Sheila L [redacted] Manager of Marketing & Communications###-###-#### [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
I want to thank you for helping me resolve my problem with Foley Carrier Services, LLCComplaint ID: [redacted] I’ve been calling the company Foley every week since this started on January 28th and been told by the company that they would refund my money or call me in a few days which they never didOn February 29th they refunded the money back to the credit cardThank you very much for your helpSincerely yours, [redacted] Secretary, Open Sky Construction Corp
Complaint: k I am rejecting this response because:June 11, through March 30, is in no way months of service Whatever they need to do to administrate months of service is not our concern Since I am required by the government to have months of coverage, I feel the policies in place by Foley are coercive.So was the phone call from them offering a discount if I continued with their services I want a refund of months of the fees I have already taken my business elsewhere and I will encourage others to do the same I would like the Department of Transportation to require that Foley give months of coverage for the fee they are charging Otherwise, Foley should lose their ability to provide services to truck companies This will protect others from being wrongfully taken advantage of in their attempt to keep their drivers compliant with the DOT requirements Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: They called and informed me of the error, but I still do not have any past drug test results that are needed for employee files Sincerely, [redacted]
Dear Revdex.com, I am writing in response to the email dated 7/1/ (Complaint # [redacted] ) regarding a complaint issued about [redacted] Services: “This companies employees call misrepresenting themselves as someone from the Government calling about DOT making it sound official” Desired Settlement: Business to stop it's deceptive practicesStop calling people once you have been asked to stopNo harassing phone calls Upon investigating this complaint we located and reviewed a total of phone call interactions with this prospective client as follows: 6/5/ - Outbound call that resulted in a voicemail message left for the prospect Inbound call from prospect where the sales person identified himself as being a representative of [redacted] Services Prospect did not ask to be removed from our call list 6/8/ – outbound call that resulted in a voicemail message left for the prospect 6/24/15– outbound call that resulted in a voicemail message left for the prospect 6/30/ – outbound call that the prospect answered and asked to be removed from our call list for the first time and was removed immediately We take the issue of misrepresentation seriously and we require sales representatives to read a disclaimer before processing any credit card information We also use a scripted introduction for our sales teamThis includes a clear disclaimer that [redacted] Services is not affiliated with the Department of [redacted] In addition, we include a clear disclaimer on all communications with our clients We have no reason to misrepresent ourselves and are proud of the work we do and the positive reputation that we have earned with the vast, vast majority of our clients We also have a policy to remove a prospect from our call list immediately upon receiving a request to do so The prospect requested that we remove them from our Call List on 6/30/15, that request was executed the same day and she has not received any further calls from [redacted] Services Please let us know if you require any further information regarding this complaint We are happy to supply you with any additional information you may need Best Regards, [redacted] Manager of Marketing & Communications [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:Sending a refund to the same credit card that would not go through when they tried to automatically charge us in March is ridiculous.A check sent to our address will be appreciated
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:As I told them on the phone, this account has been closed for several months The bank confirmed to me yesterday that there was no payment received I replied directly to Foley and asked them to send a check They told me they will send a check.Once I receive a check and have cashed it successfully, then the complaint will be satisfied Hopefully, there will need to be no further "dancing"!
Sincerely,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
From: *** *** ***
Sent: Wednesday, October 15, 8:PM
To: [email protected]
Subject: RE: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #
Dear *** ***
I have received a full apology and full refund
I hope that they let you know that they have settledI am satisfied
Thank you for your help
Sincerely,
*** ***
Dear Revdex.com
I am writing
in response to the email dated 8/26/(Complaint # [redacted]) regarding a
complaint issued about Foley Carrier Services:
Complaint
Involves:
"Customer Services Issues"
Customer's Statement of the Problem:
"The [redacted] service never sends the
drug test resultsLab bills are not paid promised by the [redacted] service."
Desired
Settlement: "Follow guidelines of drug
testing service or refund money."
Upon
investigating this complaint we discovered a recent, inadvertent database error
that occurred when we changed from an external vendor to bringing the process
in-house. We have since identified and
corrected the issue for the customer who filed the complaint. We also ran a query to identify if this same
unintentional issue would exist for any additional customers and have
identified and resolved the issue for the entire database to prevent it from happening to any other customer
This was an
unintended error due to a database move that ultimately is intended to provide
better service to our customers.
Please let
us know if you require any further information regarding this complaint. We are happy to supply you with any
additional information you may need.
Best
Regards,
Sheila
L[redacted]Manager of
Marketing & Communications###-###-####[redacted]
Dear Revdex.com
I am writing
in response to the email dated 10/28/(Complaint # [redacted]) regarding a
complaint issued about Foley Carrier Services:
Complaint
Involves:
"Product Issues"
Customer's Statement of the Problem:
"They have hidden fees they charged to
our credit card and they also have customer service reps who refuse to give the
money back and they do not deliver their productThey are not true to their
word."
Desired
Settlement:
"I demand to have my money
back."
On 10/27/
this customer signed up for several of our products and services that will help
keep them in compliance with the Federal DOT Regulations The next day, on 10/28/they decided they did not want the
products and called to cancel. A full
refund was processed by the end of the day on 10/28/15. We do not have any hidden fees and only
charged their credit card with the fees they agreed upon. Once alerted of the cancellation, we issued a
full refund the same day.
We take great
pride in delivering quality services that help our customers and are proud of
the work we do and the positive reputation that we have earned with the vast,
vast majority of our clients
Please let
us know if you require any further information regarding this complaint. We are happy to supply you with any
additional information you may need
Best
Regards,
Sheila
L[redacted]Manager of
Marketing & Communications###-###-####
[redacted]
[redacted] The company has issued a full refund for our account. Please update my complaint to reflect that they did issue the refund that we...
requested. Thanks-