Follett Corporation

I sent the Customer an emails asking her to please tell me the location of the school.Once I have that information I can look into this further

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Dion [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me; provided that a check for $is sent to me within the next business days
Sincerely,
Lori ***

Initial Business Response /* (1000, 7, 2015/06/25) */
Dear Revdex.com: This is the message I have received from our (Follett's) Customer Service Department regarding this case: "The matter has been resolved with the customerThe original order back in January wasn't processedWe reprocessed it two weeks
ago and the check went outThank you for following up." I hope this resolves and closes the caseThank you
- Curt ***, Communications Consultant, Follett Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We are submitting a check to her in the amount of $60, the cost of the book. I have sent her an email letting her know that is what Follett is doing

I have reached out to the customer to identify what store this happened at.Once I get the response I can work on the solution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Dion [redacted]

From: [redacted], Jody [mailto:j[redacted]@follett.com] Sent: Thursday, December 14, 2017 8:33 AM To: Customer Relations <[email protected]> Cc:...

[redacted], Jody <j[redacted]@follett.com> Subject: [redacted] Importance: High   Folletts response:  on Dec 7th.  This matter should be closed.     I spoke with Mr. [redacted] – I explained to him that we just received a new shipment of the clocks and could now re-enter and fulfill his order for him.  I offered to give him a 30% discount (instead of the original 20% discount) and free next day shipping for his troubles.  I again apologized for the problems he encountered and let him know we were working to get them corrected.  He reordered the clock and is all taken care of.   Thanks Bruce     Thank you and have a Follettastic Day!! Jody L [redacted]   Senior Exec Admin for [redacted]
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I sent the Customer an emails asking her to please tell me the location of the school.Once I have that information I can look into this further.

Subject: FW: Follow up to Revdex.com Complaint [redacted]We are taking her off of collections, getting a new CC on file for the charges.I consider this one CLOSED.(But it doesn’t allow me to close on line…)

I have verified that the store was [redacted], and am working with the Regional and the Group Vice president and will advise of the results.