Follia Bridal Boutique Reviews (2)
Follia Bridal Boutique Rating
Description: BRIDAL SHOPS
Address: 170 East Post Road, White Plains, New York, United States, 10601
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Revdex.com:At this time, I have not been contacted by Follia Bridal Boutique regarding complaint ID [redacted].Sincerely,[redacted]
Review: I purchased my wedding gown from this location back in October for $1250. The employee who was helping me told me that once the dress came, I may need alterations to be done. I asked how much would that cost and she told me $200. Once the dress arrived in May, I went in for my fitting and I, in fact needed alterations to be done. I paid for the balance of the dress, with the exception of the alterations which I was going to pay for when I picked the dress up at my final fitting. When my dress was ready, 4 days before my wedding, I went to pick it up and they charged me $650! I told them there must be some sort of mistake because I was told back in October that it would cost $200. The person who did the alterations responded, "She (the employee) wouldn't know because she doesn't do alterations. I asked her why wouldn't she tell me it cost that amount of money before she did the work. My goodness, my dress was only $1250, why would I pay 650 just for alterations??? She claims, she "assumed" I would know because the client, "usually knows these things." I told her thats unacceptable. I was told that it would cost $200, Not once did they mention $650 or any other estimation. Her response was basically, I don't know what else to tell you.Desired Settlement: I want my $450 back, the money they overcharged me.
Consumer
Response:
At this time, I have not been contacted by Follia Bridal Boutique regarding complaint ID [redacted].Sincerely,[redacted]