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Folsom Blvd Self Storage

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Folsom Blvd Self Storage Reviews (2)

Response to complaint ID
*** *** *** is not our tenant*** ** *** is our tenant and is responsible for paying monthly rentAttached is notes and ledger of past transactions which can't be changed or deletedWe did credit the account of late and lien fees for Mr
*** which gave him days to move out before rent was due againTenants daughter *** came in driving recklessly and swered towards meI spoke to tenant informed him *** is not allowed on property and he said he would have someone come pick up contents in unit and he never called backWe don't have a problem with Mr ***
Thank you
*** ***
Manager

Review: Every month when our bill is due we call and tell them the last name and unit # and then they ask we would like to charge the credit card on file, we agree, no issue. Well the card onn file was lost and replaced with a new one. While admittedly we forgot to inform them, we would still call every month and have the above conversation. For 3 months in a row we did this, never receiving a call or notice of any kind other then just the normal bill. Then one they called to inform us that we were locked out of our unit since they had not been payed in 3 months. We apologized for not telling them about the card and offered to pay in full for the 3 months. They demanded we pay a late fee as well, which didnt seem fair given we had never been notified at any point. They claimed to have called several times (untrue) and to have sent several notices (also untrue) and when we asked if they had copies of the notices they said they did not. So finally, after attempting to go in and speak to the manger with no luck, even though she lives on site, we paid the whole sum including the late just to be done with them. (I went and payed for a unit at a different place that same day).I then left a review on yelp simply stating that they had been very rude and had horrible customer service skills. Next day we get a phone call demanding I remove my review, I refused, and a few days later when I went to collect the last of my items I was locked out again, I left but then turned around deciding I was going into the office to speak with CC. As I was waiting for traffic to clear she ran out and proceeded to try and close the gate on my car. She then started screaming obscenities at me saying and I quote "Get the Fk out you C**t, you stupid ugly little B[redacted]h. I was forced to back up onto a main rd since she was still trying to close the gate on my car.Desired Settlement: Would like to collect rest of my belongings, a bed and bed frame, table base, bookshelf and small computer stand.

Business

Response:

Response to complaint ID 10124947.

[redacted] is not our tenant. [redacted] is our tenant and is responsible for paying monthly rent. Attached is notes and ledger of past transactions which can't be changed or deleted. We did credit the account of late and lien fees for Mr [redacted] which gave him 13 days to move out before rent was due again. Tenants daughter [redacted] came in driving recklessly and swered towards me. I spoke to tenant informed him [redacted] is not allowed on property and he said he would have someone come pick up contents in unit and he never called back. We don't have a problem with Mr [redacted].

Thank you

Manager

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Description: Storage Units - Household & Commercial

Address: 8671 Folsom Blvd, Sacramento, California, United States, 95826

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www.selfstoragefolsom.com

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