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Folsom Lake Hyundai

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Reviews Folsom Lake Hyundai

Folsom Lake Hyundai Reviews (9)

I am rejecting this response because: Folsom Lake Hyundai provided extremely poor service, in both communication and service repairs I believe they did not properly repair the timing belt and this caused further damage to the car making the Check Engine Light come on, and engine breakdownDue to their negligence and very slow time table, I have now been without a car for more than two weeks Further inspection of my car must now be performed by another mechanic These additional costs as well as the costs incurred for transportation and loss of income during the last two weeks are reason for the refund of my payment to them I have attached all communication between myself, Folsom Lake Hyundai, [redacted] , and the [redacted] service used for the second tow required since Hyundai serviced my vehicle Throughout this communication log, it is apparent that Hyundai was lackadaisical in their efforts to contact me, work with [redacted] and [redacted] , as well as repairing my car Their response to Revdex.com regarding my complaint was and very clearly exposed them as trying to scam me out of more money - [redacted] told me the tow charge would be much less than repairing the Osensor This dishonesty negates any trust between consumer and business and therefore I believe all work performed by them to be poor and harmful to my automobile I demand the $payment be refunded, and would like the Revdex.com to pull the phone records to prove justification for my request

We apologize for any misunderstanding or miscommunication*** *** actaully approved the deal @ 5.26%We would be more then happy to show *** that approval if she would like to stop inSometimes the pre-approval rate or terms change based on the vehicle, miles or some other reasonWhen we
sent it to *** *** though thats the approval they gave us and again more then happy to share it with consumerWe don't have ability to change the rate or approval they gave us*** *** also did not give us enough money requiredThat is on that approval as well.So it looks like it went to *** *** because they gave us the same rate @ *** *** and they gave us all the money/advance requestedIf we did not explain that in an acceptable way we apologizeAs far as the salesperson goes his commision on the transaction was $That is a flat the salespeople get paid on each car they sellOur salespeople do sometimes get paid a commision as well but in this case the $flat was more then they would have received on commisionThey get the higher of the two. We would be more then happy to go through the approvals and show the consumer and would fill up her gas tank for the inconvenience

Response:
On Jan 13, 2016 Ms. [redacted] brought her vehicle into our store. The concern she relayed to us was that her vehicle had been experiencing an...

oil leak "FOR A FEW WEEKS". After diagnosing the concern it was found that her valve cover was leaking and was doing so somewhat severely. It did in fact look to have been leaking for some time. This was determined by evidence of caked on oil present on the exhaust manifold, visible wiring harness' and connectors. Service Advisor inquired with customer about service history of the vehicle. There was no prior history at our story nor could the customer tell us of the last service that the vehicle had completed. Valve cover was repaired and an extensive cleaning of the area was completed. When the vehicle returned with a rough run condition and check engine light on we found a contaminated coil pack with evidence of cake on oil, more evidence of the oil leak being present for some time. It was determined that we had a failed O2 sensor causing the check engine light and the rough run concern. We did not have reason to evaluate this area the first time as the vehicle did not have performance problems or the check engine light. Regarding the tow concern the customer called roadside assistance. Roadside assistance told them that due to the customer being our of warranty they would have to pay for the tow ($180). The company that roadside assistance connected the customer to ([redacted]) explained to us that the free was actually $267 and must be paid at time of drop off. We were contacted after 5:30 for drop off and had no one here to create or sign a check. [redacted] would not drop off the vehicle. We called the tow company the next day and told them that we had the check. No delivery. During this entire time we stayed in contact with the customer alerting them to exactly what was happening. We explained that we would be responsible for any additional costs, including towing, if there was part failure or workmanship concerns. The current repair is the replacement of a oil contaminated O2 sensor. Nothing that we did during the initial repair has contributed to the current concern. We have offered to absorb the cost of the repair with the customer being responsible for the tow. We have prepaid the tow so that the customer's vehicle could be dropped at our store. The remaining repair is approximately $215 parts, labor and tax. We believe the repair completed initially was correct and necessary (no more oil leak) and caused no continuing concerns, thus we feel no reimbursement for the initial repair is warranted. Having said that we offer to complete the O2 sensor repair for the customer at cost and absorb the tow bill. Cost of the O2 repair would be approximately $155. Thank you. We await your response[redacted]
[redacted]

I am rejecting this response because: Folsom Lake Hyundai provided extremely poor service, in both communication and service repairs.  I believe they did not properly repair the timing belt and this caused further damage to the car making the Check Engine Light come on, and engine breakdown. Due to their negligence and very slow time table, I have now been without a car for more than two weeks.  Further inspection of my car must now be performed by another mechanic.  These additional costs as well as the costs incurred for transportation and loss of income during the last two weeks are reason for the refund of my payment to them.  I have attached all communication between myself, Folsom Lake Hyundai, [redacted], and the [redacted] service used for the second tow required since Hyundai serviced my vehicle.  Throughout this communication log, it is apparent that Hyundai was lackadaisical in their efforts to contact me, work with [redacted] and [redacted], as well as repairing my car.  Their response to Revdex.com regarding my complaint was false and very clearly exposed them as trying to scam me out of more money - [redacted] told me the tow charge would be much less than repairing the O2 sensor.  This dishonesty negates any trust between consumer and business and therefore I believe all work performed by them to be poor and harmful to my automobile.  I demand the $530.08 payment be refunded, and would like the Revdex.com to pull the phone records to prove justification for my request.

Response:On Jan 13, 2016 Ms. [redacted] brought her vehicle into our store. The concern she relayed to us was that her vehicle had been experiencing an oil leak "FOR A FEW WEEKS". After diagnosing the concern it was found that her valve cover was leaking and was doing so somewhat severely. It did in fact...

look to have been leaking for some time. This was determined by evidence of caked on oil present on the exhaust manifold, visible wiring harness' and connectors. Service Advisor inquired with customer about service history of the vehicle. There was no prior history at our story nor could the customer tell us of the last service that the vehicle had completed. Valve cover was repaired and an extensive cleaning of the area was completed. When the vehicle returned with a rough run condition and check engine light on we found a contaminated coil pack with evidence of cake on oil, more evidence of the oil leak being present for some time. It was determined that we had a failed O2 sensor causing the check engine light and the rough run concern. We did not have reason to evaluate this area the first time as the vehicle did not have performance problems or the check engine light. Regarding the tow concern the customer called roadside assistance. Roadside assistance told them that due to the customer being our of warranty they would have to pay for the tow ($180). The company that roadside assistance connected the customer to ([redacted]) explained to us that the free was actually $267 and must be paid at time of drop off. We were contacted after 5:30 for drop off and had no one here to create or sign a check. [redacted] would not drop off the vehicle. We called the tow company the next day and told them that we had the check. No delivery. During this entire time we stayed in contact with the customer alerting them to exactly what was happening. We explained that we would be responsible for any additional costs, including towing, if there was part failure or workmanship concerns. The current repair is the replacement of a oil contaminated O2 sensor. Nothing that we did during the initial repair has contributed to the current concern. We have offered to absorb the cost of the repair with the customer being responsible for the tow. We have prepaid the tow so that the customer's vehicle could be dropped at our store. The remaining repair is approximately $215 parts, labor and tax. We believe the repair completed initially was correct and necessary (no more oil leak) and caused no continuing concerns, thus we feel no reimbursement for the initial repair is warranted. Having said that we offer to complete the O2 sensor repair for the customer at cost and absorb the tow bill. Cost of the O2 repair would be approximately $155. Thank you. We await your response[redacted]
[redacted]

Review: Id like to bring to your attention the kind of service I received from the sales team at the Folsom Lake Hyundai dealership between January and now as its quite unnerving. I purchased a brand new 2014 Hyundai Santa Fe Sport (2.4) from [redacted] on January 13th. We met several times before I bought the car and on each meeting he re-assured me that this vehicle can tow up to 3000 pounds. As of Saturday March 15th, he still claims that. I have a camper that weighs about 2600 lbs. loaded. After I bought the vehicle, I spoke with auto savvy friends who indicated that a 4 cylinder engine probably did not have that towing capability. I then looked it up on this web site, as that specification is not in the brochures in the dealership. In fact, it can only tow up to 2000 lbs.http://www.edmunds.com/hyundai/santa-fe-sport/2014/features-specs.htmlI also found the seats to be very uncomfortable for long trips (I drive an hour plus to work) due to lack of support and a headrest that is not suitable to my height.I left approx. 6 messages for the salesman [redacted] on his cell and with their receptionist indicating that this vehicle would not work for me. I received one call back from [redacted] which I was unable to answer, but he never answered my question as to what we could try to make this right. He just said, Call me back. Which I did leaving more messages. I drove to the dealership on Saturday March 15th and caught up with [redacted] and the sales manager, whose name eludes me now, in person. After a brief discussion the sales manager indicated he could buy the vehicle back from me for 23,000-24,000 dollars. I was shocked to hear that. I paid over $35,000 to get that SUV out the door just 1800 miles ago. It has not been driven and has been garaged since February 8th. I feel that taking an $11,000+ loss on a car I was misled to purchase by their staff to be completely unreasonable. I'd like to return the car for the sticker price or something close to that.Desired Settlement: I know they can no longer sell the vehicle as "new" as it has been sold once, but might be able to sell it as a demonstration model at a slightly reduced price from the sticker price ($31,490). That is the refund I'd like back. I realize the taxes, ins. transfer fees etc. may not be refundable which is a sizable amount of money, but I believe a reasonable refund would be $30,000.

Review: The business made me an appointment for a minor oil leak to my car, including an email verification of this appointment. Did not begin "work" on car until 48 hours following appointment time, although I was told I was the next car to enter the station upon drop-off. The excuse for the two day delay in servicing my vehicle was that an outside office makes the appointments without knowing the number of available mechanics. After multiple conversations requesting permission to keep it longer, it was said to be ready for pick-up five days after dropping it off for a routine check. Upon picking the car up, it seemed to drive with a few jerks when completely stopped. Almost home from the pick-up, the car was turned off and started again. At this point the car began driving horribly, stalling out, jerking and jumping with RPMs all over the place. Upon reaching home, the car began pouring smoke and then died, refusing to turn back on. When the dealership that 'repaired' the oil leak was contacted they turned me over to Hyundai Roadside Assistance. The dealership stated they would cover the cost of the tow as long as the issue was related to their work. The tow company refused to leave the car with the dealership that evening due to the fact that they were unable to produce payment at that time. After a five day dispute between the dealership and the tow company regarding the charge total, my car was finally released to the dealership to be checked. I was contacted twelve days following my original appointment date to be informed that the issue was new and non-related to their original repair that I paid $530.00 for, therefore I would be responsible for the part and labor. They then informed me that they would replace the part and waive labor if I was willing to pay the tow fee, which was the lesser of the two amounts. I was quoted $267.00, and they were unwilling to give me amount of part and labor. I was quoted much less ($132.97) by other repair shops in the area. The dealership claims a coincidence.Desired Settlement: The Folsom Lake Hyundai Dealership should refund the original charges for repair. My car drove into the shop running in exceptional condition, minus minor smoke due to an oil leak. They have been horrible in their customer service since the moment of drop off - delaying service, then returning car in much worse condition than it was dropped off. Further repairs are now necessary due to their negligent work and service. The tow company ([redacted]) also experienced major issues with them.

Business

Response:

Response:On Jan 13, 2016 Ms. [redacted] brought her vehicle into our store. The concern she relayed to us was that her vehicle had been experiencing an oil leak "FOR A FEW WEEKS". After diagnosing the concern it was found that her valve cover was leaking and was doing so somewhat severely. It did in fact look to have been leaking for some time. This was determined by evidence of caked on oil present on the exhaust manifold, visible wiring harness' and connectors. Service Advisor inquired with customer about service history of the vehicle. There was no prior history at our story nor could the customer tell us of the last service that the vehicle had completed. Valve cover was repaired and an extensive cleaning of the area was completed. When the vehicle returned with a rough run condition and check engine light on we found a contaminated coil pack with evidence of cake on oil, more evidence of the oil leak being present for some time. It was determined that we had a failed O2 sensor causing the check engine light and the rough run concern. We did not have reason to evaluate this area the first time as the vehicle did not have performance problems or the check engine light. Regarding the tow concern the customer called roadside assistance. Roadside assistance told them that due to the customer being our of warranty they would have to pay for the tow ($180). The company that roadside assistance connected the customer to ([redacted]) explained to us that the free was actually $267 and must be paid at time of drop off. We were contacted after 5:30 for drop off and had no one here to create or sign a check. [redacted] would not drop off the vehicle. We called the tow company the next day and told them that we had the check. No delivery. During this entire time we stayed in contact with the customer alerting them to exactly what was happening. We explained that we would be responsible for any additional costs, including towing, if there was part failure or workmanship concerns. The current repair is the replacement of a oil contaminated O2 sensor. Nothing that we did during the initial repair has contributed to the current concern. We have offered to absorb the cost of the repair with the customer being responsible for the tow. We have prepaid the tow so that the customer's vehicle could be dropped at our store. The remaining repair is approximately $215 parts, labor and tax. We believe the repair completed initially was correct and necessary (no more oil leak) and caused no continuing concerns, thus we feel no reimbursement for the initial repair is warranted. Having said that we offer to complete the O2 sensor repair for the customer at cost and absorb the tow bill. Cost of the O2 repair would be approximately $155. Thank you. We await your response[redacted]

Consumer

Response:

I am rejecting this response because: Folsom Lake Hyundai provided extremely poor service, in both communication and service repairs. I believe they did not properly repair the timing belt and this caused further damage to the car making the Check Engine Light come on, and engine breakdown. Due to their negligence and very slow time table, I have now been without a car for more than two weeks. Further inspection of my car must now be performed by another mechanic. These additional costs as well as the costs incurred for transportation and loss of income during the last two weeks are reason for the refund of my payment to them. I have attached all communication between myself, Folsom Lake Hyundai, [redacted], and the [redacted] service used for the second tow required since Hyundai serviced my vehicle. Throughout this communication log, it is apparent that Hyundai was lackadaisical in their efforts to contact me, work with [redacted] and [redacted], as well as repairing my car. Their response to Revdex.com regarding my complaint was false and very clearly exposed them as trying to scam me out of more money - [redacted] told me the tow charge would be much less than repairing the O2 sensor. This dishonesty negates any trust between consumer and business and therefore I believe all work performed by them to be poor and harmful to my automobile. I demand the $530.08 payment be refunded, and would like the Revdex.com to pull the phone records to prove justification for my request.

Review: I originally contacted Lake Folsom Hyundai 12530 Auto Mall Cir, Folsom, CA 95630 on 6-12-15 to buy my car. My dad is a deceased and served in the Air Force. This is regarding a 2012 Acura TL Vin# [redacted]. After calling multiple times and getting passed off to a different person each time I was able to find someone to close the deal and ship my car from CA to OH. I talked to Jimmy on the phone and asked if the car could be sold for 29500. His response was sure that should not be a problem. Several days later I called back to get the paperwork to close the deal. A different sales rep replied that the price quoted on the internet was the best they could do fine. I agreed to pay 700$ for the shipping since they said they were paying more than that on their end. They offered a certified warranty on transmission that lasted two years. The remaining factory warranty lasted 3 so theirs is pointless. I asked if it lasted after the factory warranty but they said no. They gladly offered to sell me an extended warranty for 1500$ that would last a whole half a year after factory #rip-off. After receiving my bill of sale documents they included the 700$ in the total purchase price of the car instead of on line two under nontaxable sales. This will cause me to pay extra tax on the car when I should not. I brought this to their attention and they were going to look into the matter and call me back. NO CALLS. I called back two days later and Edwins response was I can refund you the money and you can pay for the total transport cost yourself and its only 52$ in tax extra you will have to pay and if you dont like it I can send the paperwork with cost split out and you can pay for all the shipping. I said that wont be necessary. I was told that the day they receive my money the car will be shipped out same day. Since they told me they ship cars all the time. I waited 3 days until Friday and called the dealership and transport company and no one has picked up my car or was assigned to pick up my car. I called the transport company that is brokering to ship my car for a follow up the next Monday. In the meantime that Saturday I called another company that did not have any problems picking it up that Saturday or Monday at the latest. Mind you the broker company through the dealer was closed on Saturday. I call back the dealership on Monday 6/29/15 and informed them I found a better deal and could they get a refund and go though the other transporter. Edwin informed me that the broker is a vendor and that if I wanted to go through another dealer he would refund me my $700 and I can pay for the difference. The transport company does not have a good reputation neither does the dealer. He said he would call the broker transporter and call me back the same day. He never called. When I called today he just happens to be off work and another guy said they have someone to pick it up today and he is going to get ahold of Edwin and call me back. Its been one week since they have received payment on my car and it has still not shipped. Spoke to transport company (Monday) and they informed me they tried to contact them since last Thursday because the shipper was ready and in route the dealership but could not get ahold of anyone there to confirm. I called Edwin because the car is supposed to be picked up today and he informed me no one has contacted them. He then said he would get ahold of the transporter and call me back. Again never happened. I talked to the transport company and was informed that the dealer is only being charged 1,000.00. The dealer lied to me and told me they were paying 1,200.00.Desired Settlement: I am requesting a refund of $979.50. $52.50 for being taxed more than I should. And $700 for being lied to multiple times, bullied, threated to be charged more money if I dont use their preferred shipper, financial hardship due to not having a car to drive to work for 3 weeks, emotional stress and anxiety. Also, $200.00 for the price the car should have sold to me at, and $27 for the price of the first aid kit in the selling description that did not come with the vehicle.

Review: I was promised a free replacement tire but when I went to get the tire, was laughed at and told I would not be getting a free replacement tire.

I bought my 2011 Elantra from Folsom Hyundai April 2013 as a certified pre-owned vehicle. Since that time, my front right tire has been losing about a pound of pressure every week or two. I took it into Big O to have it looked at and they took the tire off, inspected it, tested it, found nothing wrong, filled it back up, and put it back on my car. About 10 days later the low air pressure light in my car came on again and that same tire was the culprit. I took it into Big O once again and they removed the tire, inspected it, tested it, and replaced the O-ring and valve in hopes that that may fix the problem - though they found nothing wrong with the tire at all. A week later, my tire was low again. A little while later my car started shifting gears a bit roughly- not frequently, just a couple of times. I figured I'd bring it into the dealership since it was still under warranty and have them look into the jerkiness and also the tire since I was going to be there anyways. I know that tires probably aren't covered under the warranty but since there didn't seem to be anything wrong with the tire, I thought maybe the wheel itself was defective. I brought it in and spoke to a gentleman in the service center- middle aged with lightish/possibly grey blonde hair (not great at remembering faces). He said they didn't find any reason for the jerky gear shifting and that it can be normal from time to time. He also said they couldn't find anything wrong with the tire. He said they filled the tire back up and that if it gets low again, to bring it back in and they'll just replace it for me for free. I was surprised and delighted at this. He confirmed and said that even though my warranty doesn't cover the tires, since the dealership bought the tires and put them on my vehicle and sold it to me, that the dealership has a warranty on the tire so he will replace the tire for me at no cost. I thanked him and half-jokingly/half seriously told him okay and that I'd see him in about a week (because I knew it would be low again in that time). He smiled and said okay. He also told me to bring my car back in before I get to 60k miles (I was at around 58k) to have the gear changing issue looked at again just in case something shows up so that it would still be covered under the 60k miles warranty. I left the dealership quite pleased with the service and promise I was given. About 10 days later, the low tire pressure light came on again. I made an appointment with the service center and had my husband bring in the car to get our new tire that we were promised. The service man he spoke to though (younger guy with blonde spikey hair) basically laughed at him and told him that he would not give us a free replacement tire, that the tire had a nail in it, and that tires are not under warranty. I get that tires aren't covered under my warranty, especially if there's a nail in it - but I was promised that they would replace it. Plus the tire had been fully inspected 3 times and no nail was ever found. I find it highly unlikely that the nail had been missed every time by tire professionals. My husband tried explaining this to him, but he didn't care what the other service man had said. My husband left disappointed and confused. I then called the dealership to try and talk to the service manager about this but he wasn't able to take my calls. I left a message and never heard back. I placed a complaint with the service center but never heard anything back. Obviously the complete turnaround in the level of service I've been given has been really surprising and disappointing and I'd like the replacement tire that I was promised. Hyundai needs to stand by what they promise to people. Desired Settlement: All I want is what I was promised by Hyndai's own employee, which is a free replacement tire for my car.

Business

Response:

Initial Business Response

Contact Name and Title: [redacted] Service Ma

Contact Phone: (XXX) XXX-XXXX

Contact Email: [redacted]@yahoo.com

What took place was exchange of Q and A. The service advisor was explaining the different tire warranties and purchase programs that are available at our dealership. There are no free tire replacement for a used vehicle purchase.

We do offer at the owner's expense tire road hazard coverage, This can be purchased at the time of sale. Another program that is offered with the purchase of replacement tires. Is through Hyundai's tire program. again with the purchased of one through four tires. Road hazard coverage is included.

Our certified vehicles do not come with a free tire replacement.

After reading the consumers complaint and speaking with the service advisors. I feel that it's a case of misunderstanding. We were in no way trying to mislead the consumer. On the contrary the advisor was explaining the many tire purchase programs that are available.

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

It was most definitely not a misunderstanding. He clearly said "If it (the tire deflation) happens again, bring it back in and I'll give you a replacement for free." This is a direct quote. He specifically said for free. I even clarified with him and asked if he was serious and he said yes. I can't believe the horrible level of customer service I'm receiving. You're seriously calling your own customer a liar! This is ridiculious. I've never had such a negative experience with a company. I can see that your employee obviously made a mistake in promising me a free tire but you need to stand by your employee and that promise. It's not my fault he said something he wasn't supposed to! More over, you sold me a car with a bad tire in the first place! I am not going to remove my Revdex.com complaint unless I get what I was CLEARLY promised. I am also going to blast this all over Yelp, Consumer Reports, and every other outlet I can think of to warn anyone and everyone against ever going to Folsom Lake Hyundai. My mother in fact is shopping for a new car and was thinking of a Hyundai - because of my initial positive experience, I was going to send her to you guys - NOT ANYMORE! You are a horrible, lying, cheating, shady company that doesn't deserve another dime from anybody.

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Description: Auto Dealers - New Cars

Address: 12530 Auto Mall Cir, Folsom, California, United States, 95630-8300

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