Folsom Lake Kia

The payoff that we agreed to on the contract was $14,and actual payoff was $16,

Here is the front and back of RO.   Again we rolled down the window of her car and then it wouldn't come back up.  There was nothing we did to cause it to break.  I would assume it had a prior problem.

Tell us why heThe customer came into the dealership on 6-21-17 and we found that the ac compressor and pressure switch were faulty.  The car came into the dealership with only 1.25 pounds of freon in the vehicle which is a 2.03 pound system.  So, the vehicle was .78 pounds of freon...

empty.   It was evident that there was a loss of freon  that had occurred , but there was no leak verified at the time.  After evacuating and recharging the ac system to full freon capacity, the vehicle went from blowing at 70 degrees to 60 degrees from the center vent.   We expected the system to blow colder on this day based on outside temperature.  We were then able to diagnose a faulty compressor and pressure switch.  These parts were special ordered for customer and installed on a later date which was 6-26-17.  After the installation of the parts, the center vent temperature was blowing out at 46.4 degrees at idle and 44.4 degrees at 1800 RPM's.   There was an immediate change in the ability of the ac system to cool the vehicle after these parts were replaced and no leaks were evident,  so the vehicle was released back to the customer.  The  price paid by the customer for the parts & freon was $624.44 plus tax of $48.39, and there was an installation fee  $154.00. The total paid for the repair was $826.83.  This fee was separate from diagnosis time of $140.00 and the freon replacement  cost  of $43.68 that was missing from the ac system.  The vehicle came back on 6-29-17, and it was found that the freon was leaking from vehicle  enough to cause the vehicle to blow warm again, but it was not obvious where it was leaking.  Dye was added to the freon to assist technician in finding the leak with a black light. The vehicle was driven and ran for a while to wait for a leak to become evident .  Eventually, the shop found that the evaporator was leaking freon.  Since this leak was not evident at the time of the initial diagnosis, the service manager decided to offer the customer a refund of $826.83 which was the full price paid for the  ac compressor and pressure switch.  Even thought the ac compressor and pressure switch were needed on the vehicle and proved to make the ac system blow 15 degrees cooler, we felt that it was appropriate to help the customer in this way.   The next recommended repair was to replace the evaporator along with the expansion valve.  The customer decided to take their refund money and apply it toward this repair which was made on                      7-10-17, and  a $207.00 rental van bill was paid for by Folsom Lake Kia so we could further help the customer during the time of the parts replacement.   After replacement of these parts, the ac temperature from the center vent was around 50 degrees , which was ok since the outside temperature was extremely hot outside on this day. The ac system cannot  cool as much on an extremely hot day outside.  The evaporator and expansion valve repair costs were $1621.83, and the customer used their refund of $826.83 to help pay for this repair.  The customer had only the balance of $795.00 to pay on this visit for  the continued repair.  The dash is required to be removed in order to replace the evaporator due to the location of the part.  The customer came into the dealership on 6-21-17 and we found that the ac compressor and pressure switch were faulty.  The car came into the dealership with only 1.25 pounds of freon in the vehicle which is a 2.03 pound system.  So, the vehicle was .78 pounds of freon empty.   It was evident that there was a loss of freon  that had occurred , but there was no leak verified at the time.  After evacuating and recharging the ac system to full freon capacity, the vehicle went from blowing at 70 degrees to 60 degrees from the center vent.   We expected the system to blow colder on this day based on outside temperature.  We were then able to diagnose a faulty compressor and pressure switch.  These parts were special ordered for customer and installed on a later date which was 6-26-17.  After the installation of the parts, the center vent temperature was blowing out at 46.4 degrees at idle and 44.4 degrees at 1800 RPM's.   There was an immediate change in the ability of the ac system to cool the vehicle after these parts were replaced and no leaks were evident,  so the vehicle was released back to the customer.  The  price paid by the customer for the parts & freon was $624.44 plus tax of $48.39, and there was an installation fee  $154.00. The total paid for the repair was $826.83.  This fee was separate from diagnosis time of $140.00 and the freon replacement  cost  of $43.68 that was missing from the ac system.  The vehicle came back on 6-29-17, and it was found that the freon was leaking from vehicle  enough to cause the vehicle to blow warm again, but it was not obvious where it was leaking.  Dye was added to the freon to assist technician in finding the leak with a black light. The vehicle was driven and ran for a while to wait for a leak to become evident .  Eventually, the shop found that the evaporator was leaking freon.  Since this leak was not evident at the time of the initial diagnosis, the service manager decided to offer the customer a refund of $826.83 which was the full price paid for the  ac compressor and pressure switch.  Even thought the ac compressor and pressure switch were needed on the vehicle and proved to make the ac system blow 15 degrees cooler, we felt that it was appropriate to help the customer in this way.   The next recommended repair was to replace the evaporator along with the expansion valve.  The customer decided to take their refund money and apply it toward this repair which was made on                      7-10-17, and  a $207.00 rental van bill was paid for by Folsom Lake Kia so we could further help the customer during the time of the parts replacement.   After replacement of these parts, the ac temperature from the center vent was around 50 degrees , which was ok since the outside temperature was extremely hot outside on this day. The ac system cannot  cool as much on an extremely hot day outside.  The evaporator and expansion valve repair costs were $1621.83, and the customer used their refund of $826.83 to help pay for this repair.  The customer had only the balance of $795.00 to pay on this visit for  the continued repair.  The dash is required to be removed in order to replace the evaporator due to the location of the part.  This is a normal procedure in order to replace certain parts since we sealed the ac system up over one week prior to this visit.  It was verified that the vehicle still had the exact same amount of freon in the car as before, and there was definitely no loss of freon.  So, the ac system was holding the freon inside the ac system at this time which confirmed that the repair to replace the leaking part did seal the ac system properly.    The customer was going to try to bring car back again on a later date, but we received a phone call a week later saying that the car was working fine.  So , the customer did not come in on their appointment date.   The appointment was cancelled by the customer for this reason, and  the service manager was not given an opportunity to evaluate the ac system or inspect the cruise control concern as promised.   The service manager agreed already that the shop would do a complimentary diagnosis or inspection of any concern that they were experiencing.   We are not sure if the cruise control is working or is not working since  we only saw the vehicle after regular business hours on the previous visit.   The ac system  and road testing was the only item that we were addressing that night.  Several more weeks later, the customer called the service manager and told him that it is not convenient to bring the vehicle to Folsom Lake Kia again.   It was requested by the customer that money be given to the customer so that they can take the car to another shop for the inspection.   The service manager informed the customer that it is customary to diagnose the vehicle, and then the dealership can proceed in an appropriate manner regarding the discussion of asking for money .  However, the service manager did repeat multiple times on the phone that he is very interested in hearing about the findings of another shop so that he can evaluate if the dealership should provide financial assistance or if there is an ethical obligation to assist the customer in any way.    On the last time we had the vehicle in the shop, the ac system was working good and the ac system was sealed.  All the concerns from the customer are concerns that have not been verified at this time, and the concerns being stated by the customer may be unrelated to our repair.   The problems just need to be verified and diagnosed so that the situation or proper resolution can be understood better.  The customer mentioned that that certain gears were replaced, but no such parts related to gears were replaced and none of the invoices reflect this.   The prices paid by the customer for the ac system repairs are outlined with the accurate prices because the prices mentioned by the customer are not accurate.  Perhaps the customer is lumping in repair costs for a non ac system related job since a motor mount  and labor for this were paid for in advance on one invoice.   The customer also mentioned that the service manager could no longer assist.  This is not accurate.  The customer was given the opportunity to come back again for further assistance, but the customer cancelled their appointment with us.  Furthermore, it was discussed by the service manager to the customer over the phone that he is happy to talk about the situation again when more information in brought to light and a diagnosis can  take place for verifiable problems.  So at this point we are willing to help but they don't want to let us look into it.  This is a very old vehicle with high miles and is very difficult to deal with at times.  So if we can have vehicle we can try and see what is happening

The payoff that we agreed to on the contract was $14,313.67 and actual payoff was $16,397.04.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

The reason we only paid off the 14,300 is because that is what we agreed to pay of as part of the contract.  I don't know why the payoff was over 2000 higher but it was so in order to pay this off we would need to get the additional 2000 from customer and that didn't happen.  On the...

contract it says that if payoff is higher than customer needs to pay difference and if it lower that the dealer needs to pay the customer the leftover amount.  At this point we will go ahead and pay off the vehicle since we have not gotten the additional money and it has been 9 months but we will need to collect the difference from the customer or we will have to send the customer to collections to get paid in full.

I am rejecting this response because:It was functioning prior to taking it to Kia.

I feel bad for the way [redacted] handled the situation and that [redacted] felt the way she did.  We don't approve of treating people this way and it is not acceptable here.   I also feel bad that the car broke down.  From what I can tell the car has been fixed and working properly and...

we gave [redacted] a loaner while it was being fixed.   I am not sure what type of store credit [redacted] would be referring to but I would have no problem giving her a 100 credit to our service department for future services but can not offer any type of cash credit.   I have also sat [redacted] down to make sure she doesn't treat anyone else in this manner in the future.   Thanks

The claim that this vehicle is salvaged and a total loss is not true.  While [redacted] shows this, [redacted] is not what matters, in fact [redacted] got bad information from a body shop who initially on NMVTIS says to be determined on a total loss but was never totaled and was fixed. if this vehicle...

was totaled it would have been that way on the title.   All this happened prior to Folsom Lake Kia owning the vehicle.  Currently the title, dmv records and the government agency NMVTIS all show the title being clean and this vehicle is not totaled or salvaged as we don't sell salvaged vehicles.  [redacted] has had a history of records that are not true and that is why the DMV requires us to run the NMVTIS and does not regard [redacted] as anything important other than [redacted] has marketed itself so much that consumers think its the accurate truth.  We have offered MRS. [redacted] 4500-5000 for their Sedona even though its only worth 2500 if it was in excellent condition which it isn't.  I feel we have offered them well above and beyond what the vehicle is worth and the claim that the vehicle is salvaged is not true.  I attached the current dmv records of the vehicle.

[redacted] cancelled her gap insurance on January 19th and she signed a document that says she will receive her money within 6-8 weeks as that is our policy.  Her cancellation will be done in order that we receive it which looks to be in the next 5 business days which means she should...

have her check by late next week sometime.  This will be less than the 6-8 weeks than says on the cancelation form, and I don't know why this is a better business complaint as we have done nothing wrong.  I would appreciate [redacted] to stop calling and harassing my employees in the meantime.  Thanks

Review: On April 13, 2016 my 2003 BMW X5 stalled out. I was able pull into the parking lot of Folsom Lake Kia. A service guy placed a charging box on my BMW X5 & it wouldn't maintain a charge. It was decided that I need a new alternator. I signed the work order for the repair and rented a car from Enterprise for $72 for the only van they had available.

On April 14, 2016 at 0900 I went to pick up my car. I paid $713.59. My car was pulled in front with the drivers' side window stuck in the down position. I stated that it was not in that position when I brought it in and I demanded it to be fixed. The service guy stated that they didn't know how to fix it on a BMW and recommended I take it to BMW. I stated it wasn't in that position and I shouldn't be financially responsible for the alternator and a new problem that they caused to my window. I requested to talk to the service manager. He service guy stated he wasn't in yet. I was unable to go to work with my window stuck in the down position on Stockton Blvd at the hospital due to safety.

I left a message for [redacted], service manager at [redacted]. To date I have not received a response from April 14,2016.

This was a very expensive nonfix for my car. A day of work missed without pay, rental car, an alternator, and a broken window by Kia service guys of over $1000 to fix.

I fell it is only fair to refund the $713.59 along with the rental and the repair of the window they rolled down and admitted to rolling down the driver window on all cars they service.Desired Settlement: Refund & repair of my window, along with the cost of a rental and missed day of work.

Business

Response:

So it looks like we fixed the problem that the vehicle was stranded for and took care of the issue that she had. To make sure we never lock keys in the car we roll down the drivers side window while the vehicle is in the shop, but unfortunately it wouldn't go back up which means there was already a pre-existing problem with that window and we did not break the window. I see no reason why we would have to refund the customer money for fixing the issue at hand. While I feel bad the window wouldn't go up and she had to miss work I don't see any fault in our dealership in this matter. Thanks

Business

Response:

Here is the front and back of RO. Again we rolled down the window of her car and then it wouldn't come back up. There was nothing we did to cause it to break. I would assume it had a prior problem.

Consumer

Response:

I am rejecting this response because:It was functioning prior to taking it to Kia.

Review: Purchase the van from Folsom Lake Kia found out later that the van was SalvagedDesired Settlement: The money that we paid for the van and our down payment back

Business

Response:

The claim that this vehicle is salvaged and a total loss is not true. While [redacted] shows this, [redacted] is not what matters, in fact [redacted] got bad information from a body shop who initially on NMVTIS says to be determined on a total loss but was never totaled and was fixed. if this vehicle was totaled it would have been that way on the title. All this happened prior to Folsom Lake Kia owning the vehicle. Currently the title, dmv records and the government agency NMVTIS all show the title being clean and this vehicle is not totaled or salvaged as we don't sell salvaged vehicles. [redacted] has had a history of records that are not true and that is why the DMV requires us to run the NMVTIS and does not regard [redacted] as anything important other than [redacted] has marketed itself so much that consumers think its the accurate truth. We have offered MRS. [redacted] 4500-5000 for their Sedona even though its only worth 2500 if it was in excellent condition which it isn't. I feel we have offered them well above and beyond what the vehicle is worth and the claim that the vehicle is salvaged is not true. I attached the current dmv records of the vehicle.

Review: Had multiple issues with this business. A Ford salesman by the name of [redacted] was very rude and overly pushy. I had just bought a car from there and not even a week later the car had died on me. It was a 2014 and only had 1,100 miles on it. I called back up to the dealership and told [redacted] (who sold me the car) that the power steering went out on me when I was driving on the highway and later died on me at a gas station where I waited 4 hours just to get home. She then laughed about the situation and then asked who my sales person was. Which was her. I was in shock that my situation was funny to her. She then told me that she would be getting in contact with a tow truck company to come get it from my residence and that she would call me back. She called me back an hour later and said that the tow truck company didn't have any trucks for the night and that she would call them first thing in the morning. Which she did not. When she finally called the next day and the tow truck came I asked the tow truck company if they had received a call from the dealership the day before they told me no and that they had plenty of tow trucks. She had lied to me about even calling the company. To top it all off she told me that my monthly payments would be lower than what it actually was if I would "just give them more money" which made me uncomfortable but I really wanted the car so I gave in. I will NEVER go to this dealership again. Worst car buying experience ever. She knew I was a first time car buyer and took advantage of that.Desired Settlement: Store credit.

Business

Response:

I feel bad for the way [redacted] handled the situation and that [redacted] felt the way she did. We don't approve of treating people this way and it is not acceptable here. I also feel bad that the car broke down. From what I can tell the car has been fixed and working properly and we gave [redacted] a loaner while it was being fixed. I am not sure what type of store credit [redacted] would be referring to but I would have no problem giving her a 100 credit to our service department for future services but can not offer any type of cash credit. I have also sat [redacted] down to make sure she doesn't treat anyone else in this manner in the future. Thanks

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: We purchased a vehicle from them in May 2015. During the sale process and the signing of finance papers we were told that we would receive a .05% payment reduction if we enrolled in automatic debit payments. It was not "sometimes you do" or "sometimes you do not." Both the sales rep and the finance rep confirmed the discount. Well, I called the bank to enroll in automatic debit payments and they told me that they have not offered that promotion in over 3years. So the dealership clearly lied. We know that it is not huge deduction but it does add up over the years. I called the dealership to inform them that this so-called discount had not existed for over 3 years and I was told "Sometimes they do" and "Sometimes they don't" offer discounts. My suggestion is that they do not mention this "sometimes" discount as part of your sales strategy-very unprofessional and unethical.Desired Settlement: We would love our .05% discount. However, we know that this is unlikely. We want buyers to be aware that no such discount exists. It has not existed in over 3 years!

Business

Response:

Contacted customer and complaint has been resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern. They apologized for providing us with incorrect information.

Review: I went to this dealership on Sunday, 6/29/14 & [redacted] came out to help us. After looking at a few cars, we (my boyfriend was with me) test drove a 2009 Toyota Corolla. I explained that I was looking for a car for my daughter who lives in Sacramento to purchase. He asked her price range & I told him between $6500 and $7000. He said he couldn't sell this vehicle for $7000 out the door, that it would be closer to $8000 out the door. I asked him if he was sure because I had to drive all the way to Sacramento to pick my daughter up & he said yes. So I picked her up and drove back up to this dealership. She fell in love with the car and test drove it. We then went in and [redacted] took some information from her and asked her to write down her offer and sign it. She offered $7500 & he left & came back with an offer of $10,100 plus out the door. I couldn't believe it! I reminded him what he had told me earlier & he said he would see what he could do. So he came back with his boss & his boss (J.W.) offered $9,500 out the door. We again explained what [redacted] had told us earlier & he said there was no way it could be $8,000 out the door. So we left. I called both [redacted] & J.W.'s supervisor, [redacted], this morning 6/20/14. I explained the above & he said that [redacted] doesn't have the authority to tell us that because he would have to come in & get a written quote. I told [redacted] that he never offered to do this. [redacted] purposely mis-led me. [redacted] was very argumentative & said no way would [redacted] would do this. I feel that they just wanted me to bring my daughter in & try to get us to finance even though we had previously told him numerous times that [redacted] was paying cash. I told [redacted] this and he got defensive and I couldn't take any more lies, so I hung up. This is a cruel way to do business. [redacted] could tell how much [redacted] wanted this car and figured we would back down and either get the cash or do the financing. [redacted] falsely told me information that HE KNEW was not the truth just to keep my daughter in there. That was very fraudulent in my eyes and told [redacted] that this morning.Desired Settlement: I would like a valid explanation for [redacted] at this dealership mis-led us and gave us fraudulent information.

Business

Response:

I talked to [redacted] and according to him he told the customer that he would try $8,000 out the door and unfortunately we couldn't sell that car at a price to get to $8,000 out the door but could do $8,000 plus tax and license. The car was priced at $9,126 plus fees on the internet. I was not part of the conversation over the phone but [redacted] did not say we could do $8,000 out the door but said he would try. When he presented the offer to our sales managers that offer wouldn't work. If we agreed to $8,000 out the door we would have but that was not the case. I am sorry that there was some sort of mis -communication but unfortunately we could not come to terms. Sometimes one thing is said and one thing is heard but if we could sell that car for $8,000 out the door we would have even today but we can't. Thanks

The Folsom Lake KIA Managers, Doug P[redacted] and Jon P[redacted] are crooks that literally stole and sold a college students vehicle. Learn from my mistake and never purchase a KIA, or at the very least make the trip over to the Roseville KIA Dealership.
I received a voluntary safety recall from KIA Motors because the undercarriage of the cars purchased in states with snow/salt on the road would rust and eventually erode. I promptly took my car into Folsom Lake KIA in California in June of 2009.... and I never got my car back from the dealership, nor was I compensated for the damages.
KIA claimed the rust damage was so severe that my car was totaled and they wouldn't pay to fix it. The law states they have 3 options: (1) Fix the car free of charge; (2) Reimburse customer for purchase price of car minus reasonable depreciation; (3) replace my car with a similar car.
When they presented me a laughable offer months later offered HALF of what I paid for the car EARLIER THAT YEAR. I told them that was unreasonable depreciation and they refused to budge or return my car back to me (due to potential liability implications). I reached out to countless government agencies who all said this was out of their jurisdiction. I was a broke out of state college student at the time, yet tried multiple times to bring KIA to small claims court. They pushed me around until without my knowledge, they filed an lien with the DMV claiming that I "abandoned" the vehicle (even though they had the only set of keys). After an investigation through the Bureau of Automotive Repair determined the lien looked “suspicious” they I suggested open a complaint with the DMV that the lien was acquired illegally. They took possession of my car and sold it with no legal implications and I still haven't seen a penny. It's deplorable behavior for any business and truly amazing that something like this can happen in today's age.
Stay away from the Folsom Lake KIA Dealership at all costs.

Review: At the final step of sales process said price was wrong and actually $2k higher.

VIN [redacted]

Stock [redacted]

List Price online: $12,748

Arranged my loan, went down there to pick it up, they went through the whole process and then at the very last second said, "Oh, that's a mistake. It's actually $14,748. Sorry."

False advertising. I imagine they were [redacted] off that I arranged my own financing and THEN changed the price in the system.Desired Settlement: Honor the price.

Business

Response:

Final Consumer Response

Close this. We reached an understanding and a middle-ground on price.

Review: On December 23, 2013 my husband purchased a 2014 Kia Sorento. In the purchasing process we traded in my 2005 Mercedes C-230. It should be noted that the Mercedes was in my name only. Folsom Lake Kia was suppose to send ([redacted]) who carried the loan for the Mercedes a payoff check for the balance of the vehicle. Instead they sent a partial payment $14,332.74. That left a balance $2,031.57 to [redacted] for the Mercedes. At this time [redacted] continues to harass me for the remaining balance when I no longer have the vehicle. I have sent an email to the finance company (Folsom Lake Kia) with no response and have talked to the person who sold me the vehicle on numerous occasions. When I first noticed that [redacted] had a balance for the Mercedes at $2,031.57 I contacted the person at Folsom Lake Kia who sold me the vehicle and he had reported to me that Folsom Lake Kia made a mistake and sent a wrong payment amount. I have contacted the person that sold us the vehicle recently and my only response has been to contact the finance company and to not pay the amount [redacted] is requesting as the Mercedes has already been sold (which I dont understand because [redacted] should still hold the title since it has not been completely paid off). This purchase at Folsom Lake Kia has hurt my credit, as they did not follow through with proper ethical practices that a business with integrity should carry. [redacted] continues to request a payment from me for a vehicle that I no longer possess and all because an error on Folsom Lake Kias part.Desired Settlement: In order for the matter to be resolved the least Folsom Lake Kia can do is to pay off the remaining balance of the 2005 Mercedes C-230 that is still listed in my account through [redacted] Consumer. The complete payoff amount as of 9/5/2014 is $2,464.85. Considering the negative credit rating that has accumulated due to this error on Folsom Lake Kia, $2,464.85 is a small price to pay, as I will make sure to never make a purchase at Folsom Lake Kia/Ford.

Business

Response:

The reason we only paid off the 14,300 is because that is what we agreed to pay of as part of the contract. I don't know why the payoff was over 2000 higher but it was so in order to pay this off we would need to get the additional 2000 from customer and that didn't happen. On the contract it says that if payoff is higher than customer needs to pay difference and if it lower that the dealer needs to pay the customer the leftover amount. At this point we will go ahead and pay off the vehicle since we have not gotten the additional money and it has been 9 months but we will need to collect the difference from the customer or we will have to send the customer to collections to get paid in full.

Business

Response:

The payoff that we agreed to on the contract was $14,313.67 and actual payoff was $16,397.04.

Review: I have called and spoke with par [redacted] and [redacted] to ask where my cancellation is at in the process and none of them will tell me anything other than it's a 6-8 week process. [redacted] said he'd call me back he was going to try and figure out more and never called me back. It's been over a week and I've called all three of them everyday and none of them will return my call or answer.I asked to speak with a manager ([redacted]s specifically ) and she told me "no I won't allow you to" . I would like to know where my refund is in the process not how much longer I have.Desired Settlement: I would like a phone call telling me my refund is waiting at the receptionist .

Or I would like a specific date and time that I can pick it up from the receptionist.

Business

Response:

[redacted] cancelled her gap insurance on January 19th and she signed a document that says she will receive her money within 6-8 weeks as that is our policy. Her cancellation will be done in order that we receive it which looks to be in the next 5 business days which means she should have her check by late next week sometime. This will be less than the 6-8 weeks than says on the cancelation form, and I don't know why this is a better business complaint as we have done nothing wrong. I would appreciate [redacted] to stop calling and harassing my employees in the meantime. Thanks

Consumer

Response:

I am rejecting this response because:i will accept 5 business days so by Tuesday of next week (2/23/16) as long as they will call me and notify me when it is left with the receptionist as I was told I can pick it up from the receptionist SO that is what I want to do. I have not been harassing employees I've simply been trying to get help from people in the customer service industry who were so quick to take my money but now that I need customer assistant no body has time.

Business

Response:

This is the second complaint Ms. [redacted] has lodged with the Revdex.com. When we responded to the first you immediately found her concern unwarranted. This second one is the exact same situation. Ms. [redacted] calls our dealership on a daily basis and harasses our employees. She signed a form when cancelling her maintenance contract acknowledging that the process takes 6-8 weeks. She signed it and initialed it recognizing the time frame. She turned in her paperwork on February 19th. We are well within the time frame but still she calls daily to ask for a date. We already went through this process with her once when she cancelled her gap (see her first Revdex.com complaint). I personally have only spoken to her one time and she has never left me a voice mail. Because she has now requested two cancellations at two different times we have been dealing with Ms. [redacted] for months. The way she treats our employees is completely unacceptable. Even though we have done nothing wrong I will process her cancellation immediately and send her a check. We ask that Ms. [redacted] finds a new dealership to do any future business with. Thank you, [redacted]Executive Assistant to Chuck PetersonFolsom Lake Ford & Folsom Lake KIA[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. But I want to be called to pick it up as it says on my paper work thank you