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1/11/2020
Today ( Saturday) I was in need of medical supplies that I would only be able to get from a "medical supply store"

Fortunately Folsom Medical Supply was open!

The store was easy to find, near my home, and the staff was amazing!

They were friendly and helpful!

Thank you Folsom Medical Supply!

Deb Stone

We received a phone call around noon time asking if we accept [redacted] insurance for back braceWe told them that we need to call the insurance company to find out if that is a covered item or notAfter half an hour, while I was helping another customer I saw one person walking into the storeSo I excused my self from that customer to help the person just came inHe showed me his prescription and his insurance card and told me that he needs his prescription back as he is going to buy the item somewhere else if we cannot get it through insuranceI told him that I am going to make a copy of the prescription and told him that we need to call the insurance company to find out if the item is covered by the insurance or notThis is our policy as every insurance company and every policy is differentWe cannot dispatch the item without confirming from the insurance company that the item is coveredIf the customer wants to pay by cash/check/credit card, I would have given the item immediatelyWe work on first come first serve basis, I have promised to do few things to the customers who came this morning, I know that I will be busy rest of the afternoon so I told him that we are going to call the insurance company tomorrowThe customer asked my why I cannot call right nowI told him that it takes time when we work with insurance companiesHe got angry and he said I am very rudeHe used the "rude" word more than times and very loud intentionally and said he is going to complain to Revdex.com and leftMost of the customers (if not all) comes to our shop do have special medical conditions and we treat everyone with respect.The customer should apologize me for his misbehavior as he is the one who commented on me for no reasonHe wants (kind of orders) to me call the insurance company immediately and I could not as I have a customer in the shop and I have few pre-committed tasks

I am rejecting this response because: Everything is false This guy should not be in business and should not treat people this way I therefore, will never recommend this establishment to anyone that I know in the futureIt is obvious that this guy needs training on his people skills

We received a phone call around noon time asking if we accept [redacted] insurance for back brace. We told them that we need to call the insurance company to find out if that is a covered item or not. After half an hour, while I was helping another customer I saw one...

person walking into the store. So I excused my self from that customer to help the person just came in. He showed me his prescription and his insurance card and told me that he needs his prescription back as he is going to buy the item somewhere else if we  cannot get it through insurance. I told him that I am going to make a copy of the prescription and told him that we need to call the insurance company to find out if the item is covered by the insurance or not. This is our policy as every insurance company and every policy is different. We cannot dispatch the item without confirming from the insurance company that the item is covered. If the customer wants to pay by cash/check/credit card, I would have given the item immediately. We work on first come first serve basis, I have promised to do few things to the customers who came this morning, I know that I will be busy rest of the afternoon so I told him that we are going to call the insurance company tomorrow. The customer asked my why I cannot call right now. I told him that it takes time when we work with insurance companies. He got angry and he said I am very rude. He used the "rude" word more than 10 times and very loud intentionally and said he is going to complain to Revdex.com and left. Most of the customers (if not all) comes to our shop do have special medical conditions and we treat everyone with respect.The customer should apologize me for his misbehavior as he is the one who commented on me for no reason. He wants (kind of orders) to me call the insurance company immediately and I could not as I have a customer in the shop and I have few pre-committed tasks.

Review: To whom it may concern:I am writing you to let you know that my boyfriend is disabled and he went into the Medical Supply in Folsom California and asked about a back brace which we prior called to see if the insurance was covered. With that being said, then arrived there at the medical supply and the gentlemen was so rude and did not want to help us. He said maybe in a few weeks it will take to see if insurance would cover it. Never heard such a excuse. He could of just made a phone call. The guy made my future husband feel really uncomfortable and was very raciest. For a guy that has gone through so much being with a broken back should never be treated this way. Thank you for your concern with this matter.[redacted]Desired Settlement: Disciplined and a apology. And to never treat anyone with disrespect as a customer! Would love to get my back brace what I was intended to receive.

Business

Response:

We received a phone call around noon time asking if we accept [redacted] insurance for back brace. We told them that we need to call the insurance company to find out if that is a covered item or not. After half an hour, while I was helping another customer I saw one person walking into the store. So I excused my self from that customer to help the person just came in. He showed me his prescription and his insurance card and told me that he needs his prescription back as he is going to buy the item somewhere else if we cannot get it through insurance. I told him that I am going to make a copy of the prescription and told him that we need to call the insurance company to find out if the item is covered by the insurance or not. This is our policy as every insurance company and every policy is different. We cannot dispatch the item without confirming from the insurance company that the item is covered. If the customer wants to pay by cash/check/credit card, I would have given the item immediately. We work on first come first serve basis, I have promised to do few things to the customers who came this morning, I know that I will be busy rest of the afternoon so I told him that we are going to call the insurance company tomorrow. The customer asked my why I cannot call right now. I told him that it takes time when we work with insurance companies. He got angry and he said I am very rude. He used the "rude" word more than 10 times and very loud intentionally and said he is going to complain to Revdex.com and left.

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Description: Medical Equipment & Supplies

Address: 422 E Bidwell St, Folsom, California, United States, 95630-3117

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www.folsommedicalsupply.com

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