[redacted] called Folsom Relocation & Storage and indicated she hired us to move back in The move actually took place on 8/1/according to my recordsShe told me how happy she was with the service we provided herI retrieved her information from that move and we discussed moving her again on or around June 30th I explained in great detail the rates were a little higher, that she was moving a longer distance than the last time she hired my company, that every house is different because of length of distance to the street, steps, stairs, weather, etcMs [redacted] and I discussed that it DOES NOT COST THE EXACT SAME PRICE every time you moveAt no time did I imply that the price for THIS MOVE would be the same as it was back in 2010.I felt comfortable we understood each other.Maybe there was a language barrierI did discover she did not use us the last time she moved because the addresses did not match upI remember after discovering that, speaking on the phone with her about my experiences over the years with customers of mine that forget they have accumulated more possessions over a year periodShe claimed she did notI disagree I sent the same crew leader that was in charge back in 2010.The other men on her team have or more years experience in the moving industryYes, man was newHe was not the reason the move took so long.The reason was [redacted] had more stuff than she did back in 2010.Just because someone wants to think they do not much stuff to move, does not mean they don'tThere is no possible way it would have taken that much longer if she had the same amount of itemsIn addition, you have to be preparedI stopped by her house on move day and it looked as if she did not have everything boxed and ready to goThat makes a move take more hours [redacted] signed (freely) a contract to pay Folsom Relocation & Storage $per hour and a $fuel surcharge for men and trucksThe agreed to rates in advance.The "guaranteed not to exceed" price on the contract was $The amount paid to Folsom Relocation & Storage was $ [redacted] filed a damage claim that was postmarked 10/4/Moving companies have days in which to respondA letter was sent to Ms [redacted] on 11/2/The claims process has started and will be resolved based on the terms of the contract
[redacted] called Folsom Relocation & Storage and indicated she hired us to move back in The move actually took place on 8/1/according to my recordsShe told me how happy she was with the service we provided herI retrieved her information from that move and we discussed moving her again on or around June 30th I explained in great detail the rates were a little higher, that she was moving a longer distance than the last time she hired my company, that every house is different because of length of distance to the street, steps, stairs, weather, etcMs [redacted] and I discussed that it DOES NOT COST THE EXACT SAME PRICE every time you moveAt no time did I imply that the price for THIS MOVE would be the same as it was back in 2010.I felt comfortable we understood each other.Maybe there was a language barrierI did discover she did not use us the last time she moved because the addresses did not match upI remember after discovering that, speaking on the phone with her about my experiences over the years with customers of mine that forget they have accumulated more possessions over a year periodShe claimed she did notI disagree I sent the same crew leader that was in charge back in 2010.The other men on her team have or more years experience in the moving industryYes, man was newHe was not the reason the move took so long.The reason was [redacted] had more stuff than she did back in 2010.Just because someone wants to think they do not much stuff to move, does not mean they don'tThere is no possible way it would have taken that much longer if she had the same amount of itemsIn addition, you have to be preparedI stopped by her house on move day and it looked as if she did not have everything boxed and ready to goThat makes a move take more hours [redacted] signed (freely) a contract to pay Folsom Relocation & Storage $per hour and a $fuel surcharge for men and trucksThe agreed to rates in advance.The "guaranteed not to exceed" price on the contract was $The amount paid to Folsom Relocation & Storage was $ [redacted] filed a damage claim that was postmarked 10/4/Moving companies have days in which to respondA letter was sent to Ms [redacted] on 11/2/The claims process has started and will be resolved based on the terms of the contract