Folsom Tire Pros

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

To whom it may concern, [redacted] On 3/18/16 [redacted] brought in his vehicle complaining of overheating and coolant leaking. We started our inspection and found an oily substance in the cooling system that we found out , by talking to the customer, that he put in stop leak. We...

pressure tested the system and found the Radiator leaking. At that point we spoke to the customer and recommended replacing the Radiator so the system can be sealed and ran for further inspection , we also recommended replacing the Thermostat due to vehicle overheating and because of stop leak installed which can clog certain systems- Customer authorized Radiator but declined Thermostat. After repairs were done the vehicle was test driven and ran in shop to confirm repair. At that point vehicle was rechecked and fan operation was normal and fluid circulation was ok. Customer picked up vehicle on 3/24/16 5 days after repairs were complete and after driving ,vehicle overheated again. Customer returned that afternoon 3/24/16 and we inspected again. Vehicle is equipped with an Electric Water pump and when checked the pump was not staying on causing lack of fluid circulation which resulted in vehicle overheating. We made our recommendation of replacing Water Pump and Thermostat. Customer declined repairs. We recommended not driving vehicle due to possible internal engine damage that can be caused by overheating.. Customer drove vehicle home. We understand the customers’ frustration with unplanned vehicle repairs. We are willing to assist the customer with a discount on the needed repairs or we can reinstall his old radiator and offer a full refund.

Review: I brought my car in for over heating I ask them to do a diagnosis on the car before replace anything he told me I need a new radiator and thermostat I said what did the diagnostic come back as only the radiator was bad I approve the radiator to be replace .They call four later said that car was ready and they check the thermostat and water plump and both did not need replacing and they test drove the car and let it set in park for 15 min the car was ready for to be pick and ready to go . Got in the car drove 3 to 5 mile the car over heat I call and took the car back now said that need a new water pump and thermostat but the car was test and ready to be pick MANGER WHEN I DROVE IT THE PUMP AND THEROMSTAT WHEN OUT THEY I PAY $894 for the radiator and the diagnostic said nothing wrong with either one I thing it was the THEROMSTAT in the beginning which I ask to be replace in the beginning he told me it was the radiator also the radiator fan staying on now as soon you turn on the car never had that problem until I brought to them I told the manger he did nothing and after installation of the radiator leaks he said the water pump but the water pump was nothing wrong with it in the beginning he also said the radiator condition that put in there cause all of this but if you ready the report its sad from radiator stop leak in coolantDesired Settlement: Fix my car

Business

Response:

To whom it may concern, [redacted] On 3/18/16 [redacted] brought in his vehicle complaining of overheating and coolant leaking. We started our inspection and found an oily substance in the cooling system that we found out , by talking to the customer, that he put in stop leak. We pressure tested the system and found the Radiator leaking. At that point we spoke to the customer and recommended replacing the Radiator so the system can be sealed and ran for further inspection , we also recommended replacing the Thermostat due to vehicle overheating and because of stop leak installed which can clog certain systems- Customer authorized Radiator but declined Thermostat. After repairs were done the vehicle was test driven and ran in shop to confirm repair. At that point vehicle was rechecked and fan operation was normal and fluid circulation was ok. Customer picked up vehicle on 3/24/16 5 days after repairs were complete and after driving ,vehicle overheated again. Customer returned that afternoon 3/24/16 and we inspected again. Vehicle is equipped with an Electric Water pump and when checked the pump was not staying on causing lack of fluid circulation which resulted in vehicle overheating. We made our recommendation of replacing Water Pump and Thermostat. Customer declined repairs. We recommended not driving vehicle due to possible internal engine damage that can be caused by overheating.. Customer drove vehicle home. We understand the customers’ frustration with unplanned vehicle repairs. We are willing to assist the customer with a discount on the needed repairs or we can reinstall his old radiator and offer a full refund.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.