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Fontana's Autoglass Inc

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Reviews Fontana's Autoglass Inc

Fontana's Autoglass Inc Reviews (3)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I did not call and complain about the sticker because I did not know it was considered void if damaged after a windshield replacement. I have had my windshield replaced in the past and never had this issue. I did however contact Fontana's after I received the first ticket and tried to dispute the ticket through the city with a receipt of windshield replacement and receipt of vehicle inspection. In the meantime receiving yet another ticket. The only person to ever touch the sticker was the person at Fontana's who did the windshield replacement. If I was in the wrong I would have no issue paying these tickets, but I simply paid this business for a service with the understanding that they would complete the job with no issues. 
 
 
 
 
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Sincerely,
[redacted]

Fontana's Auto Glass changed the windshield on [redacted]'s BMW X5 in Feb 2015.As a convience to our customers we remove and reset the stickers. We have been in business for  30+ years with no complaints, We stand behind our work.Had [redacted] voiced a complaint at the completion of...

the job, we would have taken steps to rectify the problem at once. He did not.Since then and for the following 7 months [redacted] did not contact us with a complaint.

Review: Windshield on my BMW X5 was replaced by Fontana's Auto Glass and vehicle inspection sticker was severely damaged in the process. I received two tickets for damaged inspection sticker.Desired Settlement: Compensation for the two tickets. $65 each, $130 total.

Business

Response:

Fontana's Auto Glass changed the windshield on [redacted]'s BMW X5 in Feb 2015.As a convience to our customers we remove and reset the stickers. We have been in business for 30+ years with no complaints, We stand behind our work.Had [redacted] voiced a complaint at the completion of the job, we would have taken steps to rectify the problem at once. He did not.Since then and for the following 7 months [redacted] did not contact us with a complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I did not call and complain about the sticker because I did not know it was considered void if damaged after a windshield replacement. I have had my windshield replaced in the past and never had this issue. I did however contact Fontana's after I received the first ticket and tried to dispute the ticket through the city with a receipt of windshield replacement and receipt of vehicle inspection. In the meantime receiving yet another ticket. The only person to ever touch the sticker was the person at Fontana's who did the windshield replacement. If I was in the wrong I would have no issue paying these tickets, but I simply paid this business for a service with the understanding that they would complete the job with no issues.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

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Description: GLASS-AUTO, PLATE, WINDOW, ETC.

Address: 5 Lisa Drive, Huntington Station, New York, United States, 11746

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