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Food Cart USA

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Reviews Food Cart USA

Food Cart USA Reviews (16)

Business states that they have contacted consumer directly and resolved the issues

Company states: Consumer is responsible for shipping cost back to usHe can contact [redacted] and they would be able to assist with that

Business is currently in contact with the consumer. Business believes that consumer issues have been taken care of and provided services free of charge. Unfortunately, the business has made many attempts to replicate check engine light issues but to no avail. Consumer was informed that vehicle... is ready to pick up. Business will be forced to start charging storage fees if vehicle is not picked up immediately.

Company states: We sold the customer the engine and he came to us and said that the engine was badWe told him we would refund himHe said he wanted a replacement so we waited on getting him oneWe then received a charge back and he got his refund anywaysNow he has our engineWe will pursue this further legally if he does not send back our engine

I am rejecting this response because: The business has not been in contact with us we always had to contact themWhen we would call and ask if the car was ready they would always say let me ask *** and he was never available and he would never return our callI do not feel they changed the motor in the vehicle because it has the same problems prior to bringing it to the shopIt had the same coolant puddle in the same area of the motor, which should not be there if the motor was changedIt has the same foamy milky oil in the motor, which should not be there if the motor was changed, especially if they told us that they were going to change all the fluids in the motorWe would like them to provide proof that they changed the motor for as they have received $in cash to perform the jobIf they can not we demand some kind of refund for reason of them not performing the job they charged us forThey told us the job consist of all new fluids in the new motor, all new gaskets on the new motor and a month warranty on the new motorThe check engine light problem on the vehicle should fall under warranty to be fixed and we should not be charged any storage fees on a vehicle that is simply put not repaired and ready to be picked up

Business states the delay was due to consumer failure to find the correct gear ratioBusiness had the part but consumer provided incorrect informationBusiness did go ahead and refund consumer directly and even waived the restocking feeThe business has gone above and beyond servicing customer
needs unfortunately the correct part customer needed was not able to be locatedAt this time no further reimbursement is due

I am rejecting this response because: I Have not received a refund for the engine.I have provided a receipt for payment to H&m auto parts for $

I am rejecting this response because: I spoke with *** on 2-10-,he said he was going to send another engine ,it never was delivered,and he necer called me
back.I called on 2-12-and spoke with *** who I was told is the owner he assured me he would call me with a eta on a engine delivery for the problem,he never called back.I called again on 2-18-and spoke with a rude character named noah,I was told *** and *** were not in,I asked him about the replacement engine that was never sent and I told him they were lying to me and I would have to report them for legal action,noah said go ahead that I was bluffing.I have been lied to from day one with H&M auto parts.They are not reputable,and are liars and thieves.All I wanted was for them to make it right and send me a rebuilt engine like I purchased.I no longer trust them,Everyone that I have spoken to on the phone has lied to me.I demand a full refund

Business states that they have contacted consumer directly and resolved the issues.

Consumer states that the vehicle has  been picked up. However the check engine light is still on and the vehicle has not been driven further than the shop to the house. The business did not provide any detailed information regarding the actual repairs, only a statement that included the words "engine assembly". Situation is currently under review by the Bureau of Automotive Repair(BAR). Consumer will wait for the business to comply with the BAR findings. Should the business choose not to comply with the BAR  then the consumer will again contact the Revdex.com to update the complaint accordingly.

Company states: We have spoken wit the consumer and have agreed to warranty the engine and send another one.

Consumer states: This is my final offer to resolve this. I am willing to send back the engine and then receive my refund. Please provide instructions on how to send this back to you.

Company states: Consumer is responsible for shipping cost back to us. He can contact [redacted] and they would be able to assist with that.

Company states: She ordered a hybrid battery and we are currently in the process of rebuilding and she is in a rental car that we are paying for.

I am rejecting this response because:the business states that the delay was due to incorrect gear ration from consumer which is false. They had the correct gear ratio from the very beginning. It's on the document they gave me when refunding my money.. The business claims they had had the right part but incorrect info from consumer which is false. . My complaint is about the fact that they didn't dekliver the part when conmsumer was told and was not delivered until 2 days after the promised date. And then they spent the whole following week lying to me about having the part and were trying to dekliver it andf then at the end of the week they tell me they never had the part and weould give me a refund. Which brings me to my next gripe becauser I had to take a check from them but they wouldn't take one from me so I didn't trust them after lying for a week so I had to pay $6.00 to cash it.

Business is currently in contact with the consumer. Business believes that consumer issues have been taken care of and provided services free of charge. Unfortunately, the business has made many attempts to replicate check engine light issues but to no avail. Consumer was informed  that vehicle...

is ready to pick up. Business will be forced to start charging storage fees if vehicle is not picked up immediately.

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