I have spoken with him and my supervisor has went over and looked at the driveway and have informed him that it could use a second coat but the crack that he is indicating, this in the driveway I mentioned that it could use a second coat and if that's what he desires then you can pay for a second coat I asked him what product that you would like versus economy all the way to Premium and he decided to go mid grade and that's why the driveway isn't as perfect as It could be so if you would like you pay for a second coat we will be more than gladly come over and take care of it for him but as in disputing the $for something that we didn't do we provided the service
Took on a job that they obviously are NOT qualified to doShowed up late every day, job was not complete on the agreed day, job is still not complete and we're left to finish, my home is a total mess (no precautions taken to protect my brand new floors or the rest of my home) they damaged our water line and my fiance had to fix it because they didn't know how, they damaged our breaker box and again my fiance had to replace and all three days they were here we went without water at different times of the daySince this is a remodel of a laundry room and it isn't complete, I have to pay to wash my family's laundry at the local laundrymatBrand new drywall is water damaged because of a faulty leaking pipe behind the wall because of a so-called plumberAgain, my fiance is left to deal with itI am unable at this time to cook my family a meal due to the mess and dust and washer & dryer in my kitchenAfter researching a little further, and info provided by an employee, this "business" was previously listed under another llc and has since changed thier name because of NUMEROUS complaintsNote to self.....do a little more researchThey should be ashamed of what my family has been put through this weekHome owner BEWARE!
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The reason for the overall cracking and rough result is that the sealer was applied at about gallons per square feet instead of the recommended gallons per square feet, and was brushed on rather than applied with a rubber blade or "squeegee", as recommended by the sealant supplier This caused the cracks and "dimples" to be brushed out rather than smoothed over This contractor planned to use a lower grade of sealer and we decided to step up one level hoping it would last longer, not because it would provide a better or poored appearance The contractor never said the mid-level quality would produce a poor result The large cracks were to have been filled before resurfacing and I paid extra for the crack filling material There is no excuse for this poor result and if I am to pay for another coat it will not be with this contractor
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[redacted] came back and used a new cleaner, but the siding still looks bad. I called Al Chapman's cell number and he had no idea what was going on, didn't know anything about new cleaner but told me if they couldn't get it right they would call a siding company to look at it. No one has been back since.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]Thank you I have been out of town and just checked my email.Thank you for all your trouble. My biggest problem was getting him to return my calls.
To whom it may concern- I have just been informed of the issue at hand and all the underlying problems that occurred because of our negligence. We are going to work diligently to fix this complaint with the customer. I have called Mrs. [redacted] to set up a time for us to complete the...
necessary work. I am waiting for a response from her letting us know when is a good time for her. Obviously no cost to her at all, we just want to make things right by our customers. Thank you[redacted]Chapman Contracting
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Spigot still has not been replaced.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. ...
I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] I assume they will replace the $3.00 part. Even though I did not look at it the day before they did the work, the part was not broken when I took the cover ( I put on for the winter) off in April.
I have spoken with him and my supervisor has went over and looked at the driveway and have informed him that it could use a second coat
but the crack that he is indicating, this normal in the driveway I mentioned that it could use a second coat and if that's what he desires then you can pay...
for a second coat I asked him what product that you would like versus economy all the way to Premium and he decided to go mid grade and that's why the driveway isn't as perfect as It could be so if you would like you pay for a second coat we will be more than gladly come over and take care of it for him but as in disputing the $450 for something that we didn't do we provided the service.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Went to Mr. *** home on *** ** and took a look at the area around the curled shingles, there is no damage, no need for repair or further action on roof. If he would like for us to still do the shutters we will be more than happy to come and do those, he just needs...
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Consumer stated business still needs to do the following: fix inside cracks in ceilings of four rooms and indoor/outdoor carpet ends needs to be torched/burnt so it will not ravel.
Regards,
[redacted]
We had advised Mrs [redacted] that we were unable to come out there and do any more painting unless we have a few days of dry weather and I don't think that she seems to understand that we offered her a free house wash and free installation of gutter guards for her being a new customer and I'm not sure...
why we are getting such kick back from her when we have stayed in as much contact with her as possible my man have been out there about 3 times now to explain to her that sometimes things just doesn't come off of the siding and if there is anything on the siding that dripped off from the paige we will more than welcome take care of anything that may be there but the weather and temperature must be right also she is wanting us to put a second coat on at no charge when she only paid for a1k process and I let her know that sometimes one coat might not quite big enough so there are some dark spots in the front because the Paint was black and we we painted with silver and unfortunately the weather and rain is not been on our side so unfortunately we may be having to wait until spring on last week and get a few days of warm dry weather she is more than gladly to call another company to back me up on that if she would like I am here to help her in any way I can I do not want to have bad customers and I deeply apologize for it being done not to her satisfaction we were training a couple new employees and yes they did miss a couple of spots and we are sorry but she has called and harassed and cussed out some of my employees and that's not professional but we are still going to take care of the problem because it it's something that we did we missed a spot and I am deeply sorry but it will be taken care of if you have any further questions please feel free to contact me at###-###-####
[redacted] did come out there he did use a new cleaner it is not anything on the sid that can be removed she was advised that she did call Albert chapman cell phone and he advised her that there was nothing else that they could do after the new chemical has been applied we have spent almost $300 and chemicals and over 250 dollars and labor it has spent more money and the original contract trying to get done she is not easy to work with sometimes she called raising Cain and cussing out the employees sometimes she called and is really nice and sweet so I'm not sure I'm understanding what else to do for her I think we have exhausted every opportunity that we can to help misses [redacted] but I think that she is just not going to be satisfied with anything that we have done for her so I'm not sure what else the next that I even offered to give her a refund but I don't think that would be fair on our end because we've already spent more on trying to make her happy then what the original contract was for we have given her the $100 that she requested we have rewash the house 3 different times she was happy the first time and then she said it was several spots by myself the owner Albert chapman II has went out there and show her that that it was damaged from fading.
Hi [redacted] called us a few months back to do a job I priced a job at $680 because we currently didn't have a a contractors license we are currently in the process of doing that the original quote was for $680 but he proceeded to tell me that he would like other parts of the building fixed as...
well that was not on there for [redacted] and he told me to write the estimate for the other parts of the building and then after he had gave me the check for two different jobs he lied to me and told me [redacted] hit the thing and now he told me that they didn't do it but he made them pay for it since insurance is going to pay for anyway and I told him that I did not want to do the other portions of it if you want me to fix the frames it was $300 I'm not trying to shake him down or anything I'm just not going to do anything to get involved with insurance fraud I think you we should call [redacted] out there to make sure what it is that we're going to be doing is covered by them and then when she perceived that way because I don't think that [redacted] should be paying for something that was not a part of their insurance claim so we will be glad to do anything or fix anything te original job was for but not anything that was not a part of the original contract and then you can look on our [redacted] page Chapman contracting his girlfriend put on there that we had charges pending and we are under investigation they are slandering my business like where some big scam or something I know that the company in the past I've had some bad employees I guess you could say and that we tried to fix it we got everything done and we are trying to move forward and past unfortunately we should never have took over the business that had power damages and we need to get this thing fixed to with the having us associated with the other company because that is really hurting my business if anything we should just go ahead and close the business and start our own New thing because we do really good work but we've had some bad luck with employees this past year so with this complaint I am willing to fix the one sign not the other one because I need more parts for it if you want me to fix it I will fix it for $300 if not I can't do that I told him if he took down that incorrect review about us being investigated and having charges against us and slandering my company on [redacted] that I would go up there and fix what needed to be done that was a part of the contract and nothing else
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Chapman Contracting came to my home but was not able to correct the problem. They stated they would be back on August 6 or 7 but they have not been back and I have not heard from them anymore.
Regards,
[redacted]
I have spoken with him and my supervisor has went over and looked at the driveway and have informed him that it could use a second coat but the crack that he is indicating, this in the driveway I mentioned that it could use a second coat and if that's what he desires then you can pay for a second coat I asked him what product that you would like versus economy all the way to Premium and he decided to go mid grade and that's why the driveway isn't as perfect as It could be so if you would like you pay for a second coat we will be more than gladly come over and take care of it for him but as in disputing the $for something that we didn't do we provided the service
Took on a job that they obviously are NOT qualified to doShowed up late every day, job was not complete on the agreed day, job is still not complete and we're left to finish, my home is a total mess (no precautions taken to protect my brand new floors or the rest of my home) they damaged our water line and my fiance had to fix it because they didn't know how, they damaged our breaker box and again my fiance had to replace and all three days they were here we went without water at different times of the daySince this is a remodel of a laundry room and it isn't complete, I have to pay to wash my family's laundry at the local laundrymatBrand new drywall is water damaged because of a faulty leaking pipe behind the wall because of a so-called plumberAgain, my fiance is left to deal with itI am unable at this time to cook my family a meal due to the mess and dust and washer & dryer in my kitchenAfter researching a little further, and info provided by an employee, this "business" was previously listed under another llc and has since changed thier name because of NUMEROUS complaintsNote to self.....do a little more researchThey should be ashamed of what my family has been put through this weekHome owner BEWARE!
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The reason for the overall cracking and rough result is that the sealer was applied at about gallons per square feet instead of the recommended gallons per square feet, and was brushed on rather than applied with a rubber blade or "squeegee", as recommended by the sealant supplier This caused the cracks and "dimples" to be brushed out rather than smoothed over This contractor planned to use a lower grade of sealer and we decided to step up one level hoping it would last longer, not because it would provide a better or poored appearance The contractor never said the mid-level quality would produce a poor result The large cracks were to have been filled before resurfacing and I paid extra for the crack filling material There is no excuse for this poor result and if I am to pay for another coat it will not be with this contractor
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[redacted] came back and used a new cleaner, but the siding still looks bad. I called Al Chapman's cell number and he had no idea what was going on, didn't know anything about new cleaner but told me if they couldn't get it right they would call a siding company to look at it. No one has been back since.
Regards,
[redacted]
We will replace it for her not a problem just a little busy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]Thank you I have been out of town and just checked my email.Thank you for all your trouble. My biggest problem was getting him to return my calls.
To whom it may concern- I have just been informed of the issue at hand and all the underlying problems that occurred because of our negligence. We are going to work diligently to fix this complaint with the customer. I have called Mrs. [redacted] to set up a time for us to complete the...
necessary work. I am waiting for a response from her letting us know when is a good time for her. Obviously no cost to her at all, we just want to make things right by our customers. Thank you[redacted]Chapman Contracting
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Spigot still has not been replaced.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. ...
I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] I assume they will replace the $3.00 part. Even though I did not look at it the day before they did the work, the part was not broken when I took the cover ( I put on for the winter) off in April.
I have spoken with him and my supervisor has went over and looked at the driveway and have informed him that it could use a second coat
but the crack that he is indicating, this normal in the driveway I mentioned that it could use a second coat and if that's what he desires then you can pay...
for a second coat I asked him what product that you would like versus economy all the way to Premium and he decided to go mid grade and that's why the driveway isn't as perfect as It could be so if you would like you pay for a second coat we will be more than gladly come over and take care of it for him but as in disputing the $450 for something that we didn't do we provided the service.
[redacted] stated they had to order a marine type cleaner as a last resort to clean her siding.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Went to Mr. *** home on *** ** and took a look at the area around the curled shingles, there is no damage, no need for repair or further action on roof. If he would like for us to still do the shutters we will be more than happy to come and do those, he just needs...
to call the office and set a apt *** ***
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Consumer stated business still needs to do the following: fix inside cracks in ceilings of four rooms and indoor/outdoor carpet ends needs to be torched/burnt so it will not ravel.
Regards,
[redacted]
We had advised Mrs [redacted] that we were unable to come out there and do any more painting unless we have a few days of dry weather and I don't think that she seems to understand that we offered her a free house wash and free installation of gutter guards for her being a new customer and I'm not sure...
why we are getting such kick back from her when we have stayed in as much contact with her as possible my man have been out there about 3 times now to explain to her that sometimes things just doesn't come off of the siding and if there is anything on the siding that dripped off from the paige we will more than welcome take care of anything that may be there but the weather and temperature must be right also she is wanting us to put a second coat on at no charge when she only paid for a1k process and I let her know that sometimes one coat might not quite big enough so there are some dark spots in the front because the Paint was black and we we painted with silver and unfortunately the weather and rain is not been on our side so unfortunately we may be having to wait until spring on last week and get a few days of warm dry weather she is more than gladly to call another company to back me up on that if she would like I am here to help her in any way I can I do not want to have bad customers and I deeply apologize for it being done not to her satisfaction we were training a couple new employees and yes they did miss a couple of spots and we are sorry but she has called and harassed and cussed out some of my employees and that's not professional but we are still going to take care of the problem because it it's something that we did we missed a spot and I am deeply sorry but it will be taken care of if you have any further questions please feel free to contact me at###-###-####
[redacted] did come out there he did use a new cleaner it is not anything on the sid that can be removed she was advised that she did call Albert chapman cell phone and he advised her that there was nothing else that they could do after the new chemical has been applied we have spent almost $300 and chemicals and over 250 dollars and labor it has spent more money and the original contract trying to get done she is not easy to work with sometimes she called raising Cain and cussing out the employees sometimes she called and is really nice and sweet so I'm not sure I'm understanding what else to do for her I think we have exhausted every opportunity that we can to help misses [redacted] but I think that she is just not going to be satisfied with anything that we have done for her so I'm not sure what else the next that I even offered to give her a refund but I don't think that would be fair on our end because we've already spent more on trying to make her happy then what the original contract was for we have given her the $100 that she requested we have rewash the house 3 different times she was happy the first time and then she said it was several spots by myself the owner Albert chapman II has went out there and show her that that it was damaged from fading.
Hi [redacted] called us a few months back to do a job I priced a job at $680 because we currently didn't have a a contractors license we are currently in the process of doing that the original quote was for $680 but he proceeded to tell me that he would like other parts of the building fixed as...
well that was not on there for [redacted] and he told me to write the estimate for the other parts of the building and then after he had gave me the check for two different jobs he lied to me and told me [redacted] hit the thing and now he told me that they didn't do it but he made them pay for it since insurance is going to pay for anyway and I told him that I did not want to do the other portions of it if you want me to fix the frames it was $300 I'm not trying to shake him down or anything I'm just not going to do anything to get involved with insurance fraud I think you we should call [redacted] out there to make sure what it is that we're going to be doing is covered by them and then when she perceived that way because I don't think that [redacted] should be paying for something that was not a part of their insurance claim so we will be glad to do anything or fix anything te original job was for but not anything that was not a part of the original contract and then you can look on our [redacted] page Chapman contracting his girlfriend put on there that we had charges pending and we are under investigation they are slandering my business like where some big scam or something I know that the company in the past I've had some bad employees I guess you could say and that we tried to fix it we got everything done and we are trying to move forward and past unfortunately we should never have took over the business that had power damages and we need to get this thing fixed to with the having us associated with the other company because that is really hurting my business if anything we should just go ahead and close the business and start our own New thing because we do really good work but we've had some bad luck with employees this past year so with this complaint I am willing to fix the one sign not the other one because I need more parts for it if you want me to fix it I will fix it for $300 if not I can't do that I told him if he took down that incorrect review about us being investigated and having charges against us and slandering my company on [redacted] that I would go up there and fix what needed to be done that was a part of the contract and nothing else
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Chapman Contracting came to my home but was not able to correct the problem. They stated they would be back on August 6 or 7 but they have not been back and I have not heard from them anymore.
Regards,
[redacted]