Food Dimensions

To whom it may concern We have investigated this matter regarding bottle deposit / customer complaint letterThis customer usually arrives at the store around 9:30PM and this happened very often and every time this customer comes in to the store with the bottle deposits it was always after 9:30PMIt was mentioned to the customer many times he came to make the bottle deposit that under the state law the bottle deposit machine must be closed and shut off hour before closingWhich can be found at: [redacted] (Dealers must accept containers and pay refunds during all business hoursA dealer open less than hours does not have to accept returns during the first and last hour of business.) We understand that due to customer's personal life he or she can't arrive before 9:30PM but regarding this matter this isn't something customer should complaint when the situation was explained to the customer many times, we can not make one exception to break the ruleAs for the situation that took place with this matter, the customer came in at 9:30PM asking to have the bottle machine back on so he can make the bottle depositAs stated above we explained to the customer that under the state law we had to have the bottle machine shut down before an hour before closingAs we were explaining this matter to the customer the customer got very upset at Michael and his voice became extremely louder and the security guard explained to us when we investigated this matterMichael was not being rude to the customer by saying " [redacted] ***"As this matter escaladed the security guard felt the need to protect Michael from being harassed by the customer, so security guard was doing his job to protect our employee's safety with this case as the customer left

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: If the law doesn't allow me to get my deposits back when I shop then I shouldn't be charged This is the 1st time Food Dimensions mentioned the other store blocks away And the manager Mike should apologize for screaming and walking away, be given customer courtesy and service training and be reminded that his employment is due to the fact that life long customers like me go to shop at Food DimensionsI would like an apology for being screamed at, for Mike walking away as I was speaking and for being embarrassed and feel ashamed for trying to conduct business Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
He did say "* *** ***." and I never raised my voice The security guard came outside as I was leaving the parking lot and was not near us when Michael said he didn't careThe store's camera surveillance will prove that what I'm saying is trueIf they can charge me after pm for the deposits, they should refund me thenThey can count up the bottles and credit my in store purchase and they can enter the bottles into the machine the next dayMichael did this for me once beforeI accumulate about $every monthsI think what I'm asking for is just and fairOtherwise they shouldn't charge the deposits after pm]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We received the complaint from *** *** regarding the service she received at our *** *** Store in Brooklyn and have sent her an email which included the following: We
questioned our Store *** *** as well as our Night *** *** about this incident*** says he reviewed the video to see if the item was left behind, but found no footage indicating that this had happenedHowever, he would like to apologize if his demeanor or behavior was rude in any wayThis was not his intentionIn good faith, we are crediting *** *** the amount of the item ($13.95) upon her next visit and have apologized for the unpleasant experienceSincerely, *** **
*** *** ***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

If the law doesn't allow me to get my deposits back when I shop then I shouldn't  be charged.  This is the 1st time Food Dimensions mentioned the other  store 3 blocks away.  And the manager Mike should apologize for screaming and walking away, be given customer courtesy and service training and be reminded that his employment is due to the fact that life long customers like me go to shop at Food Dimensions. I would like an apology for being screamed at, for Mike walking away as I was speaking and for being embarrassed and feel ashamed for trying to conduct normal business.
Sincerely,
[redacted]

To whom it may concern We have investigated this matter regarding bottle deposit / customer complaint letter. This customer usually arrives at the store around 9:30PM and...

this happened very often and every time this customer comes in to the store with the bottle deposits it was always after 9:30PM. It was mentioned to the customer many times he came to make the bottle deposit that under the state law the bottle deposit machine must be closed and shut off hour before closing. Which can be found at: [redacted] (Dealers must accept containers and pay refunds during all normal business hours. A dealer open less than 24 hours does not have to accept returns during the first and last hour of business.) We understand that due to customer's personal life he or she can't arrive before 9:30PM but regarding this matter this isn't something customer should complaint when the situation was explained to the customer many times, we can not make one exception to break the rule. As for the situation that took place with this matter, the customer came in at 9:30PM asking to have the bottle machine back on so he can make the bottle deposit. As stated above we explained to the customer that under the state law we had to have the bottle machine shut down before an hour before closing. As we were explaining this matter to the customer the customer got very upset at Michael and his voice became extremely louder and the security guard explained to us when we investigated this matter. Michael was not being rude to the customer by saying "[redacted]". As this matter escaladed the security guard felt the need to protect Michael from being harassed by the customer, so security guard was doing his job to protect our employee's safety with this case as the customer left

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: On 2/**/15 went into the supermarket to purchase a few items. I paid with my debit card and left. When I arrived home five minutes later I realized that I left one of my items purchased $13.95 at the store. Realizing that it was never handed to me when I left. So my husband and I rushed back to the store to claim it. Went to the [redacted] and he said wait here he was going to check the cameras, no, nothing was left and to leave the store before he calls the police. He did this In less than five minutes. He could of checked or asked the cashier, which he didn't let her speak to us or even maybe check the camera with us preset. In astonishment we left thinking that we can contact the bank. We went to the bank the next day and the bank told us they can't help us but to contact the Revdex.com. They could have helped us in crediting us,or giving us the merchandise or even apologize that they could not help us but the manner it was handled was discrediting,embarrassing and u called for. It was really humiliating. We are Hard working people and deserve to be treated so.Desired Settlement: I would like my refund of 13.95 and an apology because he was rude and forceful

Business

Response:

We received the complaint from [redacted] regarding the service she received at our [redacted] Store in Brooklyn and have sent her an email which included the following: We questioned our Store [redacted] as well as our Night [redacted] about this incident. [redacted] says he reviewed the video to see if the item was left behind, but found no footage indicating that this had happened. However, he would like to apologize if his demeanor or behavior was rude in any way. This was not his intention. In good faith, we are crediting [redacted] the amount of the item ($13.95) upon her next visit and have apologized for the unpleasant experience. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,