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Food Export USA Northeast

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Food Export USA Northeast Reviews (2)

Initial Business Response / [redacted] (1000, 8, 2015/10/23) */ Our company deeply regrets this incident Restore the situation at that time, Ms [redacted] 9/attend our Company ORitinerary, sales representative had no clear communication with Ms**, our company has operating itinerary to visit the drive-thru tree park & FOUNDER GROVE Two sights (such as schedule in our webpage) for yearsIn order to avoid delay other passengers' itinerary (there were around guests in the bus), we could not following Ms**'s itinerary go to redwood national park's visitor center However during 9/to 9/21, customer had contacted to our Company and stated the situation and didn't show intent to leave our tripUntil the end of the trip before 9/21, called up to the company and explained the matter with Manager ***For the first time received a complaint from Ms**, we understood the situation and immediately explained reasons to Ms**, however Ms [redacted] only direct requested the refundFor the interpretation, Ms [redacted] has completed percent of the itinerary and room services, so we could not provide refundHowever Ms [redacted] proposed not to pay driver and tour guide service tips after [redacted] explained this matter was not relate to our services, and it was not appropriate to involve with driver and tour guideHowever Ms [redacted] hanged up the phone immediately, and refused to contact with [redacted] in factAll above the incident belonged to misunderstanding between sales representative and clientHowever our Company phone is working on hours in a day, there are no existing problems on contact Best Regard! [redacted] Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/11/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Well, first of all, I don't quite care how long Worldnet Holiday has been operating the itinerary of ORThe fact is at the time when I joined the ORtour, they did advertisingThey said they would be at Redwood National park in the afternoon of the 1st day on their websiteI also called more than once to make sure they would stop at redwood National park, and put "Please make sure you stop at redwood National park." in the comment box on registration formIf they stop at any area that belongs to redwood National park for just minutes (No matter a visitor center or a restroom in it), I won't complain at allTherefore, the incident is not simply because of misunderstanding between sales representative and meIt's because of advertising and being unprofessional Secondly, I didn't ask them to do anything that may delay other passengers, but I did try to find out when we would be at redwood National park( May be at least a visitor center in it)I did call their office to complain about their advertising the first day and I did ask for leaving the tour by calling the office the 2nd morning when I truly found out that everybody (the lady at the office, tour guide, bus driver) who I could reach to solve the problem has no idea about where redwood National park isThey all insisted the places they took me to are redwood National parkAnd the lady at office told me that I'd better not leave the tour and wait till Monday (the 3rd day of the tour) to talk with their manager Mr*** Thirdly, The reason I asked for refund is that I tried my best to avoid wasting my money and time by calling them a few times every day of the tour, but everybody who talked with me from their company has no idea where redwood National park is though they have it on their itinerarySo you can see how unprofessional they areAfter I talked with Mr [redacted] on the 3rd day, I called two more times to see what they will do for this incidentHowever, the guy who was online said Mr [redacted] was not at his desk and they would call me backBut they never called me backThe reason I refused to pay tips is I'm not satisfied with their service since both tour guide and bus driver are unprofessionalFor example, they don't know where is the place that is on the itinerary, and they are not knowledgeable of the places we visit(didn't talk much compared to my previous experience with other tours)I believe I have the right to do so

Initial Business Response /* (1000, 8, 2015/10/23) */
Our company deeply regrets this incident
Restore the situation at that time, Ms. ** 9/19 attend our Company OR3 itinerary, sales representative had no clear communication with Ms. **, our company has operating itinerary to visit the drive-thru...

tree park & FOUNDER GROVE Two sights (such as schedule in our webpage) for years. In order to avoid delay other passengers' itinerary (there were around 30 guests in the bus), we could not following Ms. **'s itinerary go to redwood national park's visitor center.
However during 9/19 to 9/21, customer had contacted to our Company and stated the situation and didn't show intent to leave our trip. Until the end of the trip before 9/21, called up to the company and explained the matter with Manager [redacted]. For the first time received a complaint from Ms. **, we understood the situation and immediately explained reasons to Ms. **, however Ms. ** only direct requested the refund. For the interpretation, Ms. ** has completed 95 percent of the itinerary and room services, so we could not provide refund. However Ms. ** proposed not to pay driver and tour guide service tips after [redacted] explained this matter was not relate to our services, and it was not appropriate to involve with driver and tour guide. However Ms. ** hanged up the phone immediately, and refused to contact with [redacted] in fact. All above the incident belonged to misunderstanding between sales representative and client. However our Company phone is working on 24 hours in a day, there are no existing problems on contact.
Best Regard!
[redacted]
Initial Consumer Rebuttal /* (3000, 10, 2015/11/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Well, first of all, I don't quite care how long Worldnet Holiday has been operating the itinerary of OR3. The fact is at the time when I joined the OR3 tour, they did false advertising. They said they would be at Redwood National park in the afternoon of the 1st day on their website. I also called more than once to make sure they would stop at redwood National park, and put "Please make sure you stop at redwood National park." in the comment box on registration form. If they stop at any area that belongs to redwood National park for just 5 minutes (No matter a visitor center or a restroom in it), I won't complain at all. Therefore, the incident is not simply because of misunderstanding between sales representative and me. It's because of false advertising and being unprofessional.
Secondly, I didn't ask them to do anything that may delay other passengers, but I did try to find out when we would be at redwood National park( May be at least a visitor center in it). I did call their office to complain about their false advertising the first day and I did ask for leaving the tour by calling the office the 2nd morning when I truly found out that everybody (the lady at the office, tour guide, bus driver) who I could reach to solve the problem has no idea about where redwood National park is. They all insisted the places they took me to are redwood National park. And the lady at office told me that I'd better not leave the tour and wait till Monday (the 3rd day of the tour) to talk with their manager Mr. [redacted].
Thirdly, The reason I asked for refund is that I tried my best to avoid wasting my money and time by calling them a few times every day of the tour, but everybody who talked with me from their company has no idea where redwood National park is though they have it on their itinerary. So you can see how unprofessional they are. After I talked with Mr. [redacted] on the 3rd day, I called two more times to see what they will do for this incident. However, the guy who was online said Mr. [redacted] was not at his desk and they would call me back. But they never called me back. The reason I refused to pay tips is I'm not satisfied with their service since both tour guide and bus driver are unprofessional. For example, they don't know where is the place that is on the itinerary, and they are not knowledgeable of the places we visit(didn't talk much compared to my previous experience with other tours). I believe I have the right to do so.

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Address: 25 Fairway Cir, Hope Valley, Rhode Island, United States, 02832

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