Food For The Soul Catering Maui, Inc.

Complaint: ***
I am rejecting this response because:
I am rejecting this response because:
The supposed "rental order" that *** claims she completed is a falsified documentWe had a disagreement with *** regarding her prices and therefore we did NOT move forward with ***Up until the dispute (when she was so quick to produce "evidence of her work") May and I have NEVER seen the rental order she so claims to have completed. No receipt from the vendor was ever provided to myself or May as confirmation that she has contacted vendors (such as a rental company), on our behalf, for our weddingTo our knowledge, she did NOT contact the rental vendor nor did she email us a completed rental orderIt was made very clear to *** that ALL vendors would be booked by May or I directly*** was solely contacted for the service of (1) catering (***/bar) and (2) "Day of Coordination" -- which to this day, we can guarantee and *** herself can attest that she did NOT provide either service. She was fired prior to our July 21, wedding and therefore had no part in providing catering nor Day of Coordination servicesAll services with *** and *** *** were terminated on April 8, *** breached her agreement in providing promised transparency with all costs*** was not able to provide us with a detailed or transparent breakdown of costs and she was unwilling to stay within our budget which ultimately led to our termination with *** was dishonest and failed to meet our budget needs by inflating her pricingShe alludes that she could provide items "at cost" and work with companies who would provide us with pricing in our budgetHowever, upon researching pricing with vendors directly, due to concerns that her pricing was too high, we learned that her pricing was indeed inflated.
Example 1: Bistro Lighting
-*** quoted us $for strings of bistro lighting
-Actual pricing for exact same lighting yielded a value of $A 200% price increase!
Furthermore, *** claimed that she does not add a 20% coordination fee but her pricing reveals she does.
Example 2: Bar Service
-*** quoted $1,-We received a detailed quote from another vendor for $1,Revealing a difference of $and a 22% price difference.
-In comparison, the other vendor would provide us with a foot long free standing wood built bar while *** could provide a plastic two tier table bar with linen skirtingUpon inspection of her falsified rental order from *** *** ***, it is interesting to see that PIR would only charge $and yet her invoice to us totaled $for the "Two-Tier bar with linen skirting". The price discrepancy was blatant and as consumers, we had no choice but to terminate service with such a dishonest vendor.
We are victims of *** ***'s fraudulent business practicesShe is dishonest, untrustworthy and her ultimate failure as a business was in her failure to meet with my wife after I had purchased her flight to Maui to meet with *** for *** tastings (per their conversation on February 15, to meet on May 1, May received an email from *** on March 6, that she would not be available for their meeting because she is flying to Las Vegas for her birthdayWhen May asked to meet with ***'s assistant instead, trying to continue to work with ***, it was clear that *** was not going to provide this*** replied that her assistant was in Germany for two weeks and that her ENTIRE company is on vacation for weeksStrange?
It was clear to my wife and I that we could not rely upon *** and *** to provide catering nor Day of Coordination.
Sincerely,
*** ***

Hi ***,
In numerous phone conversations with ***, she led us to believe that her company was the best choice because of her "all-inclusive" servicesNot only was *** *** *** *** a catering company but they are able to provide a multitude of services: wedding coordination, bar services, rentals, etcto provide couples with a "one-stop shop." Although we cannot provide written transcripts of these phone conversations, please find attached written documentation that *** *** *** *** advertises themselves to provide rentals and consequently it was baffling to us that she would submit an invoice from a rental company when she never furnished such an invoice to us nor discussed items on that invoice since in all our phone calls with ***, she claims that *** *** *** *** provides rentals and even included these costs in their pricingParticularly, *** sent my wife an email on June 2, and it stated:
We are a bit unique in our pricing as our packages for buffet and sit down are all inclusive of*, rentals, labor and service charge. The only addition to be 4.167% tax.
This same email also included her menus and it states on almost every page:
Pricing to include round tables with floor length white or ivory linens (table for every guests), white padded chairs, white or ivory linen napkins, plate ware, flatware, water glasses, buffet tables with floor length white or ivory linen, chafing dishes, buffet service ware, service staff labor hours per server,15% service charge, and chef on site
In the attached document, you will find the following documentation:
- 6/2/Email from *** ***
- *** Menus / Pricing
- Website (Maui Wedding Resource Directory) listing *** as a rental services company
- Numerous written statements from: The Knot, Wedding Wire, Yelp from verified customers that corroborate *** to be an "all-inclusive" company that provided rentals

Aloha Ms***,Here is our response in regard to the statements that were filed against *** *** *** *** by Mr*** ***.The clients not only retained coordination services but they also retained our catering services as well Due to the nature of our business we
only book one event a day Once a date is booked we than turn away any other business requests for that day This is why we require a non-refundable 10% deposit as stated in the contract that clients signed and agreed to In fact we turned away other events for that day after booking their event.I was notified of the clients visit in May on March 4th and on that same day responded to the client (please see forwarded emails) I would be off island during the time of her visit I tried to arrange the day prior but as the client was on Oahu for work and only flying to Maui for that day she did not have flexibility either Therefore no commitment to meet was ever made.Client states I emailed on May to cancel our meetingClient knew I would be off island prior to her trip and no arrangements or agreements were ever made for a meeting during her trip Completely fabricated statement to benefit the client.Clients did terminate my services and at no time made a request for a return in deposit (see forwarded emails) In fact I was notified via my merchant account that there was a charge back from the clients to my account After providing over pages of documents our funds were refunded returned as proven we fulfilled our contractual obligations.Client says I forged contract, which is beyond a statement Please see contract both bride and groom signed and also provided there credit card information Not sure how I would forge that information.Client states I skim 25% of my vendors Most of my clients book direct as these clients did with all of there vendors I provide all clients with transparent invoices In fact we provided them a 10% discount on our pricing as a courtesy to meet their budget.I was the 4th coordinator that these clients hired and terminated They received everything they needed to be set up for there wedding day Once received they opted to terminate services Once again the attached documents will help to prove we do all we can for our clients.Mahalo for your time and consideration in this and malicious claim If you need any further information from me please let me know

Complaint: [redacted]
I am rejecting this response because:I am rejecting this response because:The supposed "rental order" that [redacted] claims she completed is a falsified document. We had a disagreement with [redacted] regarding her prices and therefore we did NOT move forward with [redacted]. Up until the dispute (when she was so quick to produce "evidence of her work") May and I have NEVER seen the rental order she so claims to have completed.  No receipt from the vendor was ever provided to myself or May as confirmation that she has contacted vendors (such as a rental company), on our behalf, for our wedding. To our knowledge, she did NOT contact the rental vendor nor did she email us a completed rental order. It was made very clear to [redacted] that ALL vendors would be booked by May or I directly. [redacted] was solely contacted for the service of (1) catering ([redacted]/bar) and (2) "Day of Coordination" -- which to this day, we can guarantee and [redacted] herself can attest that she did NOT provide either service.  She was fired prior to our July 21, 2015 wedding and therefore had no part in providing catering nor Day of Coordination services. All services with [redacted] and [redacted] were terminated on April 8, 2015.[redacted] breached her agreement in providing promised transparency with all costs. [redacted] was not able to provide us with a detailed or transparent breakdown of costs and she was unwilling to stay within our budget which ultimately led to our termination with [redacted].[redacted] was dishonest and failed to meet our budget needs by inflating her pricing. She alludes that she could provide items "at cost" and work with companies who would provide us with pricing in our budget. However, upon researching pricing with vendors directly, due to concerns that her pricing was too high, we learned that her pricing was indeed inflated. Example 1: Bistro Lighting-[redacted] quoted us $900 for 3 strings of bistro lighting-Actual pricing for exact same lighting yielded a value of $450. A 200% price increase! Furthermore, [redacted] claimed that she does not add a 20% coordination fee but her pricing reveals she does. Example 2: Bar Service -[redacted] quoted $1,553.75-We received a detailed quote from another vendor for $1,210. Revealing a difference of $343.75 and a 22% price difference. -In comparison, the other vendor would provide us with a 6 foot long free standing wood built bar while [redacted] could provide a plastic two tier table bar with linen skirting. Upon inspection of her falsified rental order from [redacted], it is interesting to see that PIR would only charge $146 and yet her invoice to us totaled $300 for the "Two-Tier bar with linen skirting".  The price discrepancy was blatant and as consumers, we had no choice but to terminate service with such a dishonest vendor. We are victims of [redacted]'s fraudulent business practices. She is dishonest, untrustworthy and her ultimate failure as a business was in her failure to meet with my wife after I had purchased her flight to Maui to meet with [redacted] for [redacted] tastings (per their conversation on February 15, 2015 to meet on May 1, 2015. May received an email from [redacted] on March 6, 2015 that she would not be available for their meeting because she is flying to Las Vegas for her birthday. When May asked to meet with [redacted]'s assistant instead, trying to continue to work with [redacted], it was clear that [redacted] was not going to provide this. [redacted] replied that her assistant was in Germany for two weeks and that her ENTIRE company is on vacation for 2 weeks. Strange?It was clear to my wife and I that we could not rely upon [redacted] and [redacted] to provide catering nor Day of Coordination. 
Sincerely,
[redacted]

Per the service agreement, [redacted] breached her contract and produced a fabricated invoice. [redacted] never furnished said invoice from [redacted] Rentals. Conversations with [redacted] suggested that her company, [redacted] ([redacted]), owned and consequently provided all rentals directly. Nonetheless, the document we did receive ([redacted]’s Terms and Agreements) was breached by the vendor, [redacted] of [redacted], and therefore unenforceable due to the vendor’s blatant failure to uphold their terms of the agreement. [redacted]’s Terms and Agreements (attached) includes the following terms for cancellations: “All payments will be non-refundable 30 days prior to your event date” Event was scheduled for July 21, 2015. Services were terminated on April 8, 2015. [redacted] services were cancelled 104 days prior to our event and therefore refundable during this allotted time frame. Secondly, per [redacted]’s Terms and Agreements, it states: “There will be no additional percentage added to final invoice. [redacted] Inc. provides transparency of all charges from vendors and extra services.” In a phone call on January 29, 2015 [redacted] failed to provide transparency regarding charges for the items on her invoice (i.e., bar service charges and lighting costs). [redacted] Estimate is attached for reference. First and foremost, [redacted] NEVER furnished documentation of an invoice from [redacted] to myself or my wife. She verbally stated multiple times that [redacted] owns and provides all rental equipment (tables, chairs, lighting, etc.) which enables her to offer better pricing to consumers by avoiding dealings with another vendor. The said documentation  that she submitted from [redacted] is entirely fabricated and incontestably falsified. When [redacted] was questioned about the high costs during our phone call, she refused to alleviate our concerns by providing an explanation of costs but rather, she stated that she would REMOVE the items in question (all related bar services and lighting) from our invoice. This is not providing a consumer with transparency of costs. Immediately after our call, she emailed us with a revised proposal with the items in contention deleted and shortly replied in her email: “Revision based upon chat.” She refused and therefore failed to break down the individual equipment costs, failed to explain the exact quantity of ice she would be purchasing(i.e., number of bags of ice nor the weight of ice to be purchased)  to warrant almost $200 in costs for ice and she did not have an answer for us as to why there was an additional “Bar service charge” at $3/person when we were already being billed for the bar tenders.  Her solution was to remove the costs she could not account for and therefore she breached her contract regarding transparency of costs. Furthermore, [redacted] alludes that her cost of services are transparent and that we will receive flat pricing since her contract states that [redacted] “does not charge an additional percentage” but not only was [redacted] not transparent in her costs she also INFLATED her pricing. Example 1: Bistro Lighting[redacted] quoted us $900 for 3 strings of bistro lighting. See attachment of her estimate. For actual pricing of exact same lighting, from the vendor we requested, see attachment: Maui [redacted] - Bistro Lighting *Difference in cost: $450 (200% price inflation) Note: We investigated pricing due to phone call on 1/29/15 when [redacted] was unable to provide transparency/documentation for her pricing of $900 for 3 strings. **This would have been the prime opportunity for [redacted] to provide us with the invoice from [redacted] but that did NOT occur because she did not have this documentation. Again, her solution was to remove the lighting from our estimate.Example 2: Bar Service[redacted] quoted us $1,553.75 in total bar costs EXCLUDING alcoholSee attachment: [redacted] EstimateWe received a quote from another vendor for $1,210.00 for service and $2,708.95 total including bar service and alcohol.See attachment: Perfect Pour Quote*Difference in cost: $343.75 (22% price increase) Note: Interestingly, [redacted] invoice quoted $300 for miscellaneous equipment (see their estimate) but even the fabricated invoice she claims from [redacted] only totals half: $146 for bar equipment. Surely this is price inflation on behalf of [redacted] and [redacted]. **This would have been another prime opportunity for [redacted] to provide us with the invoice from [redacted] but that did NOT occur because she did not have this documentation. Again, her solution was to remove the bar services from our estimate.Due to [redacted]’s breach of contract, we had no choice but to terminate services. The fact of the matter is that Ms. [redacted] falsified her planning and is not trustworthy.  Most importantly, Ms. [redacted] breached terms of agreement when she failed to produce itemized costs upon our requests and provide us with transparency of all costs we were questioning and agreed upon, per our contract with her. Rather, she removed the items because she was unable to provide us with the costs and explanations of estimated costs. We guarantee that she will NOT be able to furnish proof of any correspondence where she sent/we received the invoice she claims to have obtained from [redacted]. She sent no email nor letter. Therefore, proof that this document never existed during our service with her. The said document only surfaced during an investigation by our credit card company when we disputed her charge to our credit card which was entirely prompted by her breach in services.

Per the service agreement, [redacted] breached her contract and produced a fabricated invoice.
[redacted] never furnished said invoice from [redacted] Rentals. Conversations with [redacted] suggested that her company, [redacted]), owned and consequently provided all rentals directly. Nonetheless, the document we did receive ([redacted]’s Terms and Agreements) was breached by the vendor, [redacted] of [redacted], and therefore unenforceable due to the vendor’s blatant failure to uphold their terms of the agreement.
[redacted]’s Terms and Agreements (attached) includes the following terms for cancellations: “All payments will be non-refundable 30 days prior to your event date” Event was scheduled for July 21, 2015. Services were terminated on April 8, 2015. [redacted] services were cancelled 104 days prior to our event and therefore refundable during this allotted time frame.
Secondly, per [redacted]’s Terms and Agreements, it states: “There will be no additional percentage added to final invoice. [redacted] Inc. provides transparency of all charges from vendors and extra services.”
In a phone call on January 29, 2015 [redacted] failed to provide transparency regarding charges for the items on her invoice (i.e., bar service charges and lighting costs). [redacted] Estimate is attached for reference. First and foremost, [redacted] NEVER furnished documentation of an invoice from [redacted] to myself or my wife. She verbally stated multiple times that [redacted] owns and provides all rental equipment (tables, chairs, lighting, etc.) which enables her to offer better pricing to consumers by avoiding dealings with another vendor. The said documentation  that she submitted from [redacted] is entirely fabricated and incontestably falsified. When [redacted] was questioned about the high costs during our phone call, she refused to alleviate our concerns by providing an explanation of costs but rather, she stated that she would REMOVE the items in question (all related bar services and lighting) from our invoice. This is not providing a consumer with transparency of costs. Immediately after our call, she emailed us with a revised proposal with the items in contention deleted and shortly replied in her email: “Revision based upon chat.” She refused and therefore failed to break down the individual equipment costs, failed to explain the exact quantity of ice she would be purchasing(i.e., number of bags of ice nor the weight of ice to be purchased)  to warrant almost $200 in costs for ice and she did not have an answer for us as to why there was an additional “Bar service charge” at $3/person when we were already being billed for the bar tenders.  Her solution was to remove the costs she could not account for and therefore she breached her contract regarding transparency of costs. Furthermore, [redacted] alludes that her cost of services are transparent and that we will receive flat pricing since her contract states that [redacted] “does not charge an additional percentage” but not only was [redacted] not transparent in her costs she also INFLATED her pricing.
Example 1: Bistro Lighting
[redacted] quoted us $900 for 3 strings of bistro lighting. See attachment of her estimate.
For actual pricing of exact same lighting, from the vendor we requested, see attachment: Maui [redacted] - Bistro Lighting *Difference in cost: $450 (200% price inflation)
Note: We investigated pricing due to phone call on 1/29/15 when [redacted] was unable to provide transparency/documentation for her pricing of $900 for 3 strings.
**This would have been the prime opportunity for [redacted] to provide us with the invoice from [redacted] but that did NOT occur because she did not have this documentation. Again, her solution was to remove the lighting from our estimate.
Example 2: Bar Service
[redacted] quoted us $1,553.75 in total bar costs EXCLUDING alcohol
See attachment: [redacted] Estimate
We received a quote from another vendor for $1,210.00 for service and $2,708.95 total including bar service and alcohol.
See attachment: Perfect Pour Quote
*Difference in cost: $343.75 (22% price increase)
Note: Interestingly, [redacted] invoice quoted $300 for miscellaneous equipment (see their estimate) but even the fabricated invoice she claims from [redacted] only totals half: $146 for bar equipment. Surely this is price inflation on behalf of [redacted] and [redacted].
**This would have been another prime opportunity for [redacted] to provide us with the invoice from [redacted] but that did NOT occur because she did not have this documentation. Again, her solution was to remove the bar services from our estimate.
Due to [redacted]’s breach of contract, we had no choice but to terminate services.
The fact of the matter is that Ms. [redacted] falsified her planning and is not trustworthy.  Most importantly, Ms. [redacted] breached terms of agreement when she failed to produce itemized costs upon our requests and provide us with transparency of all costs we were questioning and agreed upon, per our contract with her. Rather, she removed the items because she was unable to provide us with the costs and explanations of estimated costs. We guarantee that she will NOT be able to furnish proof of any correspondence where she sent/we received the invoice she claims to have obtained from [redacted]. She sent no email nor letter. Therefore, proof that this document never existed during our service with her. The said document only surfaced during an investigation by our credit card company when we disputed her charge to our credit card which was entirely prompted by her breach in services.

Hi [redacted],In numerous phone conversations with [redacted], she led us to believe that her company was the best choice because of her "all-inclusive" services. Not only was [redacted] a catering company but they are able to provide a multitude of services: wedding coordination, bar services, rentals, etc. to provide couples with a "one-stop shop."  Although we cannot provide written transcripts of these phone conversations, please find attached written documentation that [redacted] advertises themselves to provide rentals and consequently it was baffling to us that she would submit an invoice from a rental company when she never furnished such an invoice to us nor discussed items on that invoice since in all our phone calls with [redacted], she claims that [redacted] provides rentals and even included these costs in their pricing. Particularly, [redacted] sent my wife an email on June 2, 2014 and it stated:We are a bit unique in our pricing  as our packages for buffet and sit down are all inclusive of[redacted], rentals, labor and service charge.  The only addition to be 4.167% tax. This same email also included her menus and it states on almost every page:Pricing to include round tables with floor length white or ivory linens (1 table for every 8 guests), white padded chairs, white or ivory linen napkins, plate ware, flatware, water glasses, buffet tables with floor length white or ivory linen, chafing dishes, buffet service ware, service staff labor 8 hours per server,15% service charge, and chef on siteIn the attached document, you will find the following documentation:- 6/2/14 Email from [redacted] Menus / Pricing- Website (Maui Wedding Resource Directory) listing [redacted] as a rental services company- Numerous written statements from: The Knot, Wedding Wire, Yelp from verified customers that corroborate [redacted] to be an "all-inclusive" company that provided rentals

Aloha Ms. [redacted],Here is our response in regard to the false statements that were filed against [redacted] by Mr. [redacted].The clients not only retained coordination services but they also retained our catering services as well.   Due to the nature of our business we only book one...

event a day.  Once a date is booked we than turn away any other business requests for that day.  This is why we require a non-refundable 10% deposit as stated in the contract that clients signed and agreed to.  In fact we turned away 2 other events for that day after booking their event.I was notified of the clients visit in May on March 4th and on that same day responded to the client (please see forwarded emails) I would be off island during the time of her visit.  I tried to arrange the day prior but as the client was on Oahu for work and only flying to Maui for that day she did not have flexibility either.  Therefore no commitment to meet was ever made.Client states I emailed on May 1 to cancel our meeting. Client knew I would be off island prior to her trip and no arrangements or agreements were ever made for a meeting during her trip.  Completely fabricated statement to benefit the client.Clients did terminate my services and at no time made a request for a return in deposit (see forwarded emails).  In fact I was notified via my merchant account that there was a charge back from the clients to my account.  After providing over 94 pages of documents our funds were refunded returned as proven we fulfilled our contractual obligations.Client says I forged contract, which is beyond a false statement.  Please see contract both bride and groom signed and also provided there credit card information.  Not sure how I would forge that information.Client states I skim 25% of my vendors.  Most of my clients book direct as these clients did with all of there vendors.  I provide all clients with transparent invoices.  In fact we provided them a 10% discount on our pricing as a courtesy to meet their budget.I was the 4th coordinator that these clients hired and terminated.  They received everything they needed to be set up for there wedding day.  Once received they opted to terminate services.  Once again the attached documents will help to prove we do all we can for our clients.Mahalo for your time and consideration in this false and malicious claim.  If you need any further information from me please let me know.