Food Lion

February 19, 2014 Thank you for contacting Food Lion. We are pleased to have the opportunity to respond. We have been in contact with the customer you referenced in # [redacted] and this situation has been... appropriately addressed with them. I certainly hope this information will be helpful. Sincerely, [redacted] Consumer Relations Lead Specialist Ref [redacted]

From: D [mailto:***] Sent: Sunday, January 18, 7:AMTo: *** ***Subject: About complaint # ***I'm not sure what you are asking me to follow up aboutThe issue was never resolved the only people that have tried to contact me are you here at the Revdex.comI read something that said you needed the address again, it's *** *** *** *** *** North Carolina

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I have forwarded the customer's concern to our Finance Team for further review. Customer was informed correctly, to contact Telecheck. Our Finance Team will contact the customer

March 03, 2014

We have been in contact with the customer you referenced in Complaint #[redacted]. Our Store Manager spoke directly to the customer and the customer’s concern was appropriately addressed.
Sincerely,
[redacted]
Consumer Relations Lead Specialist
Ref [redacted]

February 19, 2014
Thank you for contacting Food Lion. We are pleased to have the opportunity to respond.
We have been in contact with the customer you referenced in #[redacted] and this situation has been...

appropriately addressed with them. I certainly hope this information will be helpful.
Sincerely,
 
[redacted]
Consumer Relations Lead Specialist
Ref [redacted]

May 20, 2015
We have forwarded the customer contact you referenced in ID #[redacted] to our
Risk Management Department. We have informed the customer of this and given the
customer the toll free number for Risk Management. I certainly hope this
information will be...

helpful.Sincerely,
Frances L[redacted]Consumer Relations Lead Specialistv

January 06, 2015

We have been in contact with the customer you referenced in #[redacted]. An
email was sent to the customer on December 22, 2014, requesting contact to our
office to gather additional information that is needed to appropriate resolved
the concern. As of...

January 6, 2015, our office has not received a contact back
from the customer. I certainly hope this information will be helpful.
Sincerely,
[redacted]Consumer Relations Lead Specialist
Ref [redacted]

Review: A contracted company was working while the store was open for business in a public open area. They were asked to stop by the MOD and they did not. While I was quickly shopping for necessities, I had grit and smoke get in my eyes from the contractor jack-hammering throughout the main part of the store. I only was in the store for approximately 10 minutes and when I left I felt short of breath. I needed to get medical attention and this will include being reimbursed by Food Lion Association and the Third Party Contractors who violated many city codes.

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

After all the Doctor bills are final and I receive a clean health letter from my PCP, I want all my medical bills paid for by one or both parties listed (Food Lion and medical attention and this will include being reimbursed by Food Lion Association and the Third Party Contractors who violated many city codes.). Also, I want a refund for my purchases, due to throwing them out when I got home because they had so much soot on them. I also notified

Business

Response:

May 20, 2015We have forwarded the customer contact you referenced in ID #[redacted] to our

Risk Management Department. We have informed the customer of this and given the

customer the toll free number for Risk Management. I certainly hope this

information will be helpful.Sincerely,

Review: On 4/15/2013 I went to Food Lion to get some Texas Pete Chili but the shelf was empty. An associate stocking the shelves advised they were on the truck located at the top. I went to ask the manager to see if someone could check. She had another employee go ask the same associate who was stocking who this time said there was none on the truck. At that point I was frustrated because I feel like I was given incorrect information. Therefore, I didn't even want to shop for the rest of my items. I left the store unsatisfied with the service I had received.Desired Settlement: A coupon or voucher for the item

Business

Response:

May 03, 2013

Review: Purchased [redacted] starter pack on January 19 from local Food Lion store. Charger broke after one week. Went to Food Lion and they replaced my charger. One week later the new charger broke. Went back to Food Lion and this time they are refusing to replace or give refund. Says to contact [redacted]. I contact [redacted] and they want me to send charger to their location in order to obtain replacement. They also stated I am responsible for paying for the shipping to obtain a replacement for a product that was not built correctly. Clearly their product is inferior and easily breaks. I still have receipt and all parts of starter pack. Neither Food Lion or [redacted] is willing to give a refund. The Food Lion purchased at is #1324. I have contacted both Food Lion and [redacted] again on February 1.Desired Settlement: I paid $32.99 for the starter kit. State tax of 6% added an additional $1.98 to price. I paid $34.97 total. I would like a refund of $34.97.

Business

Response:

February 19, 2014

Thank you for contacting Food Lion. We are pleased to have the opportunity to respond.

We have been in contact with the customer you referenced in #[redacted] and this situation has been appropriately addressed with them. I certainly hope this information will be helpful.

Sincerely,

Review: I recently moved to nc so I still have a va drivers license. I went in the site with one of my girls and tried to purchase some things for Sunday football. When I get to the register I was informed I couldn't purchase beer because I have an out of state i.d. I asked to speak to a manager and she one lied to my face said its state policy she can't take my i.d., I told her that's isn't correct so she changed her statement and said it's a Food Lion policy. I corrected her again because the one on Eastchester takes my I.d. The managers name was [redacted]. She was masty, rude, she lied to me all in front of one of my children. She has terrible customer service skills. I've witnessed her in action with other customers as well over time and she still carries that same poor attitude. Who do you report a manager to? And knowing alcohol is a big seller for her to deny me was unacceptable. Something has to be done about that woman because I'm sure she's costing the store good business.Desired Settlement: DesiredSettlementID: No settlement requested - for

This woman needs to one apologize and two take some customer service lessons or get a new job.

Business

Response:

January 06, 2015

We have been in contact with the customer you referenced in #[redacted]. An

email was sent to the customer on December 22, 2014, requesting contact to our

office to gather additional information that is needed to appropriate resolved

the concern. As of January 6, 2015, our office has not received a contact back

from the customer. I certainly hope this information will be helpful.

Sincerely,

Review: I purchased $100 in gift cards from Food Lion for Claire's and I wanted to exchange or refund the gift cards to get the correct cards that I intended to buy. The receipt clearly reads "please keep your receipt it is required for refunds". They will not exchange or refund the gift cards, and Claire's will not exchange or refund the gift cards. I found this out after several phone calls with each company saying the other should make the refund. This is a bad business practice and I feel very deceived that they would not issue the refund. Nowhere on the receipt does it say that sales are final.Desired Settlement: $100 refund, I do not want an exchange and I will never buy from Food Lion again.

Business

Response:

July 11, 2013

Review: To Whom it May Concern:I have never done anything with the Revdex.com before, but in this instance I think it may be a useful thing to point out what I believe to be a bad business practice, having not gotten a satisfactory response from the merchant concerning this practice.Several weeks ago, the Food Lion grocery chain implemented a new cash register system in their stores a system which seems to eliminate the customers approval of the amount of their purchase. Over a period of many years, the process of checking out grocery orders has been streamlined quite a bit, with a large benefit both to the store and the customer. At first, it was necessary to sign a paper slip to charge a purchase. Then there was a keypad to sign, rather than the paper. In recent times, small purchases sometimes dont require a signature at all just the customer approving the purchase by the use of yes and no buttons on the keypad.Unfortunately, the new Food Lion system has cut one too many corners, and eliminated the approval buttons entirely. In fact, not a single numeral is transmitted to the keypad. In other stores, the purchase total is shown along with the question Amount OK? then the customer touches one of the buttons, and then system proceeds to the credit card approval part of the program. I feel that it is necessary to have the total shown on the keypad (most stores show the amount of each item as it is rung up). Having to look at a complicated screen 4 feet away over the cashiers shoulder just doesnt cut it. I took a few minutes to see how other customers fared with the new software. It seemed to be a matter of the cashier verbally telling the total, and then getting some sort of verbal approval from the customer then the customer is asked to scan their card. Not only is there no electronic approval, but this system ignores any possible errors in the checkout process (incorrect entry, an inadvertent double scan, customer forgetting an item, etc.)I complained about the new system on the Food Lion web site, and received an automated response thanking me for taking the time to point out these things. I dont think there was any practical value to my complaint and no information provided about the reasons for the changes.Although a large company like Food Lion would certainly not miss my business, I have found a lot of great people working in the Taylorsville store who I will miss by moving on. Is there anything that can be done?[redacted]Taylorsville, NCDesired Settlement: The purchase total again displayed on the customer keypad, along with the associated approval buttons.

Review: In Spet. 2012, I filed a complaint with my local Food Lion store where I had bought salami from the Deli. I ate a piece later that night and realized it was "off" didn't taste right. Later I awoke with explosive vomiting. Ruining my silk bed cover and soaking the cast on my left wrist. The silk covering came from my Dad (deceased) purchased in Korea when I was a baby, as he served in the war. I took the salami marked a big X on it and returned it to the Asst. Store Mgr., The problem started when the salami, according to Fiorucci Foods, wasn't turned over to them and therefore they could not investigate the claim, neither would their insurance "Liberty Mutual".After 2 (two) months and many letters the salami mysterily showed up in someones office and I was sent a letter from Randy Boberg, Claims Case Mgr., (Wausau Business Ins. Co. (Liberty Mutual) (800-672-0834 ext. 32229) that my claim was denied because I didn't have stool or blood samples taken in the middle of the night. I was NEVER told this at any time during my conversations with all the entities involved.In the meantime the silk overlay has been burned, my hand had to be recast. Can and will you help me resolve this matter?Desired Settlement: During all my conversations, letters etc. I have asked for a gift certificate and I have upped the amount every time I have had to deal with this issue. Current amount $200.00.

Business

Response:

July 10, 2013

Review: I made a purchase from this store and received a notice that said "purchase six organic gerber pouches and get a coupon for $1.50 on a future order." So I purchased six organic gerber pouches and I received a coupon... for $1.00.I contacted their customer service line about this issue (I did not contact the local store, as this is a computer error that's out of their control). The customer service department has spoken with me twice about this issue -- reference [redacted] -- but all they will say is that this has been sent to the "research department".Since I felt the $1.00 coupon was an error and I did not want to steal from the store, I did not spend this coupon. I was expecting one for $1.50. And I still am.Clearly 50 cents is a small sum, but I have great concerns that this company is constantly pulling this type of bait-and-switch on customers. I expect them to fix the issue for this customer. I don't play these games.Desired Settlement: I expect to be given the proper coupon for $1.50. Since I have put so much effort into this matter, they should have the courtesy to send even more. There's a computer problem in their system, I found it, and I expect proper compensation.

Review: About a month ago I purchased ice cream that had been expired for almost a year from Food Lion store #0337. Upon calling the store to advise them of the expiration, I was told by a manager that it was not their fault the expired item was available for purchase. They do not check their shelves/freezers for expired food adequately. I have purchased several things that were expired including but not limited to the following items: ice cream, flavored waters, cheese, bread, bbq sauce, tortillas, breakfast foods. It took over a week for a representative to call me back regarding my issue that I filed through their website. As an "apology" for the expired items that I had to throw out, the store issued at $20 gift card to me which no where near covers the cost of the food that has been thrown out due to being expired. Today, 2/26/14, I went back to the same Food Lion and purchased a breakfast bowl and returned to work. This item is expired. The expiration date for this product was 1/26/14. Allowing customers to purchase items that have been expired for such extended amounts of time is unethical and is going to cause someone to get sick if it has not already.Desired Settlement: I would like a refund equivalent to the amount of food I have had to throw away due to expirations. I would also like the store to be reviewed by a higher authority to ensure that the stocking practices are adequate and being followed properly. There is obviously a problem within the store that needs to be corrected.

Business

Response:

March 03, 2014

We have been in contact with the customer you referenced in Complaint #[redacted]. Our Store Manager spoke directly to the customer and the customer’s concern was appropriately addressed.

Sincerely,

Review: I WENT INTO TWO STORES THE ONE LOCATED IN COLONIAL HEIGHTS AND ONE ON WESTGATE DRIVE IN PETERSBURG, VA. I ASKED HOW DO I USE THE $3 REWARD COUPON THAT YOU TEXT TO YOUR CELL PHONE AND GET A $4 REWARD. I HAVE TRIED TO TEXT IT AND GET AN ERROR MESSAGE THAT SAYS INVALID. I SPEND A MINIMUM OF $100 WEEKLY OR CLOSE TO THAT IN FOODLION AND FOR THEM TO PRINT INVALID COUPONS THAT YOU CANT USE IS UNACCEPTABLE, I WANT MY $3 COUPON OR A GIFT CARD FOR THIS AMOUNT OR MORE FOR THE INCONVENIENCE. I EVEN HAD TO CALL THE CUSTOMER SERVICE LINE AND THE REP WASNT FAMILIAR WITH IT EITHER. I WISH TO SPEAK TO A STORE DM ABOUT THE $3 OFF. I DID SPEAK TO A GRETA IN THE PETERSBURG STORE ADVISED TO CALL CUSTOMER SERVICE.Desired Settlement: I WANT MY $3 COUPON OR A GIFT CARD FOR THIS AMOUNT OR MORE FOR THE INCONVENIENCE. I EVEN HAD TO CALL THE CUSTOMER SERVICE LINE AND THE REP WASNT FAMILIAR WITH IT EITHER. I WISH TO SPEAK TO A STORE DM ABOUT THE $3 OFF. I DID SPEAK TO A GRETA IN THE PETERSBURG STORE ADVISED TO CALL CUSTOMER SERVICE.

Business

Response:

July 03, 2013

Dear [redacted]:

Thank you for contacting Food Lion. We are pleased to have the opportunity to respond.

We have been in contact with the customer you referenced in 9605574 and this situation has been appropriately addressed with them. We have given them their $3.00 offer and emailed them directly with this information. I certainly hope this information will be helpful.

Again, thank you for contacting Food Lion. If we can further assist you, [redacted], please do not hesitate to let us know.

Sincerely,