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Food Lion Store #0904

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Reviews Food Lion Store #0904

Food Lion Store #0904 Reviews (4)

Your husband came in with two *** vouchers for his car wash and hand wax appointmentWhile he was at our location, he scheduled the second car wash and hand wax for you for the following day***, our cashier scanned the second *** and loaded the balance onto one of our Harv's gift
cards' and advised your husband that you would need to bring the card with you to your appointment so that you can pay for the serviceWhen you arrived the next day you advised our Cashier that you lost the card and would be unable to pay for the service without the Harv's gift cardWe unfortunately had to stop the service as we cannot give out an $hand wax appointment for freeWe are unable to redeem the money that was put onto the gift card and at this time cannot refund any money to you that we did not receiveWe would like to offer you a free exterior car wash service for the unfortunate loss of your gift card. Thank you. Regards,*** ***Office Manager

Business states that the consumer picked up his check around a week agoBusiness considers the matter resolved

I am rejecting this response because:The facts in this response are not correct. I did not lose the card. I just wasn't given the card and I am a busy mom with a special needs kid. I rarely have time for myself and a car wash. Since [redacted] was familiar with us and she did REDEEMED 2 car washes, I asked if there was anything she could do. For example, write our names down on a list that we did receive two car washed. I was willing to sign something. Or void the original code she gave us and reissue another code so no one could use the first code. She called over the manager and he had no real resolution. His solution was to charge me for a regular car wash. I DID NOT WANT to pay twice, so I ASKED HIM TO STOP THE SERVICE. I had the funds but I did not want to pay twice. If I hardly have time to get one car wash, why would I pay for two for myself? I wasn't  asking for anything free. We paid! We just wanted a workaround. I was very stressed that day, I got really upset when [redacted] sold my son that candy and said I paid $5. I paid $1 and that made me distrust this business. When I addressed the manager he said, oh the keys are close so it is a common mistake. Ok, so your account practices are not of importance to you? I do not want anything free and I refuse this car wash. We asked for a refund from [redacted]. We will never visit this location again. The administrative staff and management are not knowledgeable. [redacted] was very disrespectful and told me " hush little girl". When I complained to the manager, he didn't believe me. This business made me feel disrespected on so many levels.  Result: Decline offer for FREE WASH. We were not looking for FREE - just honor the [redacted]. Since they couldn't work with us, we asked for a refund from [redacted]. We will never visit this business again even if they offer us many free washes. Intention: Business tried to switch story around and I wanted to publish how disrespected I felt.

Consumer states that he has received his check and considers the matter resolved.

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Address: 1800 Lafayette Rd, Fort Oglethorpe, Georgia, United States, 30742-3110

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Web:

www.harvscarwash.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Food Lion Store #0904, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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