Food & Stuff Too

September 27, 2017Revdex.com Servicing Southern Ohio E 4th, Suite Cincinnati, OH 45202Attn: [redacted] Ref: 12397413On September 5, 2017, Mr*** brought his car to our service department for an A/C problemUpon inspection, the A/C System was low on Freon and he was quoted (one) hour labor plus Freon to recharge and put a dye in the system to find where the leak was coming fromHe agreed to this estimateAfter the Freon was added to his car, the compressor would not startThe only way to repair an A/C system that is low on Freon is to bring it back to full charge before anything can be checkedA System that is low on Freon will not startI'm not sure what Mr [redacted] is referring to when he says "actuators'Those operate the doors for your vents and defrost systemThose would only be operational if your A/C were working in the first place.As for the second opinion of just looking at the compressor and saying "yes, it's not working", that shop would have had to do the same charge and dye test to determine what the issues wereJust looking is not a diagnosisMr [redacted] car was diagnosed needing a compressor and possible other repairsHe declined further repairs.Thanks you for your attention in this matter.Sincerely, Joe Kidd AutomotiveTom J [redacted] OHIO PIKE - CINCINNATI, OHIO - 752-(Original document attached)

[redacted] To; [redacted] Market place Resource Consultant Cincinnati Revdex.comThis is in response to a complaint filed by [redacted] (ID [redacted] ) The following is the list of events that took place in the servicing of Mr [redacted] vehicle: Customer dropped his car off for service at 4:P.Mon Tuesday 5/23/ He was advised that we would service his car the following day The customer had an Extended Service Contract that he had purchased elsewhere He gave me the phone number to contact them once we had diagnosed his problems He also gave me his mother’s phone number as a contact for himOne Wednesday 5/24/17, his car was inspected and found to have a faulty driver’s door window switch We made an estimate to repair and attempted to contact his extended service contact carrier Contact was not made as the phone number provided by Mr [redacted] was invalidMr [redacted] called the dealership later that morning to check on his car I advised him that the phone number he gave us to contact her warranty carrier was invalid I also advised him what we found wrong with his car He gave me the correct phone number and I told him I would contact them with the estimate for repairI called his warranty carrier and was given a voice mail box to leave a message to receive a call back I left the information on their voice mail and awaited a returned call Mr [redacted] called later that day and I advised him of this He called back a short time later and informed me he had talked to the adjuster at [redacted] and that they were awaiting my call I called [redacted] and spoke to the adjuster I gave him the estimate for repairing Mr [redacted] ’s vehicle The adjuster informed me that they required a faxed estimate before any approval or denial of a claim could be given I created and faxed the estimate to the provided fax number and awaited a call back Also, I received a confirmation form over the fax machine that the fax had gone throughMr [redacted] showed up at our dealership around P.M I advised him that an estimate had been sent to [redacted] He requested the estimate and copy of the fax transmission He came back a short time later and said that [redacted] did not receive the fax I sent At this point, we both walked to the fax machine and resent the estimate and received a 2nd fax confirmationA short time later a representative from [redacted] called I informed him that fax estimates had been sent I also informed him of the repairs needed to the car He then informed me that the part needed for repairs was not a covered component on Mr [redacted] ’s contract so they were denying the claimI then called the phone number left by Mr [redacted] to inform him of this I received a recorded message and left a message for him to call me About minutes later [redacted] called back and informed me that although the repair was not covered, they were going to assist out of goodwill They would pay $of the $estimate Mr [redacted] ’s policy had a $deductible that he had to pay Also, there was a small labor amount, shop supplies and tax that they did not cover Mr [redacted] would be responsible to pay that amount which totaled to $ Before I could call the phone number provided, Mr [redacted] showed back up at the dealership I advised him of the coverage and the amount that he was responsible for He gave me and authorization to proceed with the repairs I advised him that the repairs should be complete by 5P.Mand requested a different phone contact number for him, which he providedWe completed repairs and contacted [redacted] for their payment The invoice was faxed to them for payment Approximately minutes later, after not hearing from them, I called [redacted] for a status on payment She informed me that they had received my fax and would call back with a credit card payment [redacted] called back and issued payment for the authorized amount I called Mr [redacted] and informed him that his car was ready and again informed him of the amount he owed ($122.62)At approximately 5P.MMr [redacted] showed up at the dealership His car was still parked inside in a service bay As I was walking out of the parts department into the service department, I saw Mr [redacted] pulling his car out of the garage I approached him in the parking lot and informed him that he should not drive a vehicle out of our service department I advised him that he needed to come in and pay for his car I again gave him the total he owed He then left to get the money to pay his billMr [redacted] returned and paid his bill with a credit card He went out to his care to leave and then returned to the service desk He then accused us of smoking in his car I walked out to his car and inspected the seat with him I informed his that when I had pulled his car inside the previous evening, the spot in question was on the seat I assured him that no one had smoked in his car The spot he pointed to on the driver’s seat cushion looked like powder from a donut At this point, we had our clean up person clean the spot to satisfy Mr [redacted] Mr [redacted] ’s car was serviced in a prompt and timely manner Any delays at all were caused by the process involved in obtaining approvals from his warranty provider There was no one smoking in his car I was the only person inside of his car while it was in our care and I do not smoke The dirt on the driver’s seat was there when the vehicle was dropped off to us Even though we did not dirty his seat, we had it cleaned by our personal There is no compensation du to Mr [redacted] and none will be provided

Our position on this matter has been statedWe will not change our decision Thank you Tom J***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] [redacted] this place OWES ME MONEY for my having to have my car detailed after they got Caught smoking in my car AND taking days !!!! and being lazy and not calling people and having a QUICK about it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I NEVER asked to have a used compressor installedI would not and have not ever installed used parts on my carThe lack of communication is the reason I have this issue and it is clearly demonstrated in their responsesThis was my first time bringing my vehicle to joe kidd since they had a special but this will be the lastI have never had a business change it’s story so many times over the course of weeksJoe kidd said I came in for service on the 5th, and I came in on the 1st as the copy of my receipt saidI’ve been told stories from different people about what I did wrong, when they are in the wrong.lack of communication between departments is very visible in this situation.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12175107, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I want my money back plus the items the damages

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I never offered to bring a used part, I asked if they would vacuum the system out so I could install a new compressor, and then have them recharge the systemWhen I asked this, they stated that they would have to charge me again for installing new freonI since fixed the system at another shop and would like a refundThe stories that Joe kidd has presented are not what truly happenedIt seems as though there are multiple communication errors between the shop and upper managementI previously attached a copy of my receipt which shows no notations or information about what is wrong with the carIf there was an issue it should've been presented to me.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

October 4, 2017Revdex.comServing Southern Ohio1e 4th, Suite 600Cincinnati, Oh 45202ID ***This is a continuation of the original answer....The System was charged with refrigerant and dye but the compressor would not startThe actuators inside the dash only direct the air inside the carWithout the compressor in operation, there is nothing to directThe compressor is the first item to see of the system is working.The customer has asked if he provides a used compressor, would w install itWe only install new parts in a situation such as this.We declined at this time.Thank youJoe Kidd AutomotiveTom J***GM OHIO PIKE - CINCINNATI, OHIO - 752-1804 (Original document attached)

[redacted] To; [redacted]        Market place Resource Consultant        Cincinnati Revdex.comThis is in response to a complaint filed by [redacted] (ID [redacted]).  The following is the list of events that took place in the servicing of Mr. [redacted] vehicle: Customer dropped his car off for service at 4:30 P.M. on Tuesday 5/23/17.  He was advised that we would service his car the following day.  The customer had an Extended Service Contract that he had purchased elsewhere.  He gave me the phone number to contact them once we had diagnosed his problems.  He also gave me his mother’s phone number as a contact for him. One Wednesday 5/24/17, his car was inspected and found to have a faulty driver’s door window switch.  We made an estimate to repair and attempted to contact his extended service contact carrier.  Contact was not made as the phone number provided by Mr. [redacted] was invalid. Mr. [redacted] called the dealership later that morning to check on his car.  I advised him that the phone number he gave us to contact her warranty carrier was invalid.  I also advised him what we found wrong with his car.  He gave me the correct phone number and I told him I would contact them with the estimate for repair. I called his warranty carrier and was given a voice mail box to leave a message to receive a call back.  I left the information on their voice mail and awaited a returned call.  Mr. [redacted] called later that day and I advised him of this.  He called back a short time later and informed me he had talked to the adjuster at [redacted] and that they were awaiting my call.  I called [redacted] and spoke to the adjuster.  I gave him the estimate for repairing Mr. [redacted]’s vehicle.  The adjuster informed me that they required a faxed estimate before any approval or denial of a claim could be given.  I created and faxed the estimate to the provided fax number and awaited a call back.  Also, I received a confirmation form over the fax machine that the fax had gone through. Mr. [redacted] showed up at our dealership around 1 P.M.  I advised him that an estimate had been sent to [redacted].  He requested the estimate and copy of the fax transmission.  He came back a short time later and said that [redacted] did not receive the fax I sent.  At this point, we both walked to the fax machine and resent the estimate and received a 2nd fax confirmation. A short time later a representative from [redacted] called.  I informed him that 2 fax estimates had been sent.  I also informed him of the repairs needed to the car.  He then informed me that the part needed for repairs was not a covered component on Mr. [redacted]’s contract so they were denying the claim. I then called the phone number left by Mr. [redacted] to inform him of this.  I received a recorded message and left a message for him to call me.  About 30 minutes later [redacted] called back and informed me that although the repair was not covered, they were going to assist out of goodwill.  They would pay $118.00 of the $240.62 estimate.  Mr. [redacted]’s policy had a $100 deductible that he had to pay.  Also, there was a small labor amount, shop supplies and tax that they did not cover.  Mr. [redacted] would be responsible to pay that amount which totaled to $122.62.   Before I could call the phone number provided, Mr. [redacted] showed back up at the dealership.  I advised him of the coverage and the amount that he was responsible for.  He gave me and authorization to proceed with the repairs.  I advised him that the repairs should be complete by 5P.M. and requested a different phone contact number for him, which he provided. We completed repairs and contacted [redacted] for their payment.  The invoice was faxed to them for payment.   Approximately 20 minutes later, after not hearing from them, I called [redacted] for a status on payment.  She informed me that they had received my fax and would call back with a credit card payment.  [redacted] called back and issued payment for the authorized amount.  I called Mr. [redacted] and informed him that his car was ready and again informed him of the amount he owed ($122.62). At approximately 5P.M. Mr. [redacted] showed up at the dealership.  His car was still parked inside in a service bay.  As I was walking out of the parts department into the service department, I saw Mr. [redacted] pulling his car out of the garage.  I approached him in the parking lot and informed him that he should not drive a vehicle out of our service department.  I advised him that he needed to come in and pay for his car.  I again gave him the total he owed.  He then left to get the money to pay his bill. Mr. [redacted] returned and paid his bill with a credit card.  He went out to his care to leave and then returned to the service desk.  He then accused us of smoking in his car.  I walked out to his car and inspected the seat with him.  I informed his that when I had pulled his car inside the previous evening, the spot in question was on the seat.  I assured him that no one had smoked in his car.  The spot he pointed to on the driver’s seat cushion looked like powder from a donut.  At this point, we had our clean up person clean the spot to satisfy Mr. [redacted]. Mr. [redacted]’s car was serviced in a prompt and timely manner.  Any delays at all were caused by the process involved in obtaining approvals from his warranty provider.  There was no one smoking in his car.  I was the only person inside of his car while it was in our care and I do not smoke.  The dirt on the driver’s seat was there when the vehicle was dropped off to us.  Even though we did not dirty his seat, we had it cleaned by our personal.  There is no compensation du to Mr. [redacted] and none will be provided.

[redacted] To; [redacted]        Market place Resource Consultant        Cincinnati Revdex.comThis is in response to a complaint filed by [redacted] (ID [redacted]).  The following is the list of events that took place in the servicing of Mr....

[redacted] vehicle: Customer dropped his car off for service at 4:30 P.M. on Tuesday 5/23/17.  He was advised that we would service his car the following day.  The customer had an Extended Service Contract that he had purchased elsewhere.  He gave me the phone number to contact them once we had diagnosed his problems.  He also gave me his mother’s phone number as a contact for him. One Wednesday 5/24/17, his car was inspected and found to have a faulty driver’s door window switch.  We made an estimate to repair and attempted to contact his extended service contact carrier.  Contact was not made as the phone number provided by Mr. [redacted] was invalid. Mr. [redacted] called the dealership later that morning to check on his car.  I advised him that the phone number he gave us to contact her warranty carrier was invalid.  I also advised him what we found wrong with his car.  He gave me the correct phone number and I told him I would contact them with the estimate for repair. I called his warranty carrier and was given a voice mail box to leave a message to receive a call back.  I left the information on their voice mail and awaited a returned call.  Mr. [redacted] called later that day and I advised him of this.  He called back a short time later and informed me he had talked to the adjuster at [redacted] and that they were awaiting my call.  I called [redacted] and spoke to the adjuster.  I gave him the estimate for repairing Mr. [redacted]’s vehicle.  The adjuster informed me that they required a faxed estimate before any approval or denial of a claim could be given.  I created and faxed the estimate to the provided fax number and awaited a call back.  Also, I received a confirmation form over the fax machine that the fax had gone through. Mr. [redacted] showed up at our dealership around 1 P.M.  I advised him that an estimate had been sent to [redacted].  He requested the estimate and copy of the fax transmission.  He came back a short time later and said that [redacted] did not receive the fax I sent.  At this point, we both walked to the fax machine and resent the estimate and received a 2nd fax confirmation. A short time later a representative from [redacted] called.  I informed him that 2 fax estimates had been sent.  I also informed him of the repairs needed to the car.  He then informed me that the part needed for repairs was not a covered component on Mr. [redacted]’s contract so they were denying the claim. I then called the phone number left by Mr. [redacted] to inform him of this.  I received a recorded message and left a message for him to call me.  About 30 minutes later [redacted] called back and informed me that although the repair was not covered, they were going to assist out of goodwill.  They would pay $118.00 of the $240.62 estimate.  Mr. [redacted]’s policy had a $100 deductible that he had to pay.  Also, there was a small labor amount, shop supplies and tax that they did not cover.  Mr. [redacted] would be responsible to pay that amount which totaled to $122.62.   Before I could call the phone number provided, Mr. [redacted] showed back up at the dealership.  I advised him of the coverage and the amount that he was responsible for.  He gave me and authorization to proceed with the repairs.  I advised him that the repairs should be complete by 5P.M. and requested a different phone contact number for him, which he provided. We completed repairs and contacted [redacted] for their payment.  The invoice was faxed to them for payment.   Approximately 20 minutes later, after not hearing from them, I called [redacted] for a status on payment.  She informed me that they had received my fax and would call back with a credit card payment.  [redacted] called back and issued payment for the authorized amount.  I called Mr. [redacted] and informed him that his car was ready and again informed him of the amount he owed ($122.62). At approximately 5P.M. Mr. [redacted] showed up at the dealership.  His car was still parked inside in a service bay.  As I was walking out of the parts department into the service department, I saw Mr. [redacted] pulling his car out of the garage.  I approached him in the parking lot and informed him that he should not drive a vehicle out of our service department.  I advised him that he needed to come in and pay for his car.  I again gave him the total he owed.  He then left to get the money to pay his bill. Mr. [redacted] returned and paid his bill with a credit card.  He went out to his care to leave and then returned to the service desk.  He then accused us of smoking in his car.  I walked out to his car and inspected the seat with him.  I informed his that when I had pulled his car inside the previous evening, the spot in question was on the seat.  I assured him that no one had smoked in his car.  The spot he pointed to on the driver’s seat cushion looked like powder from a donut.  At this point, we had our clean up person clean the spot to satisfy Mr. [redacted]. Mr. [redacted]’s car was serviced in a prompt and timely manner.  Any delays at all were caused by the process involved in obtaining approvals from his warranty provider.  There was no one smoking in his car.  I was the only person inside of his car while it was in our care and I do not smoke.  The dirt on the driver’s seat was there when the vehicle was dropped off to us.  Even though we did not dirty his seat, we had it cleaned by our personal.  There is no compensation du to Mr. [redacted] and none will be provided.

Our position on this matter has been stated. We will not change our decision.   Thank you Tom J[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]  [redacted]  this place OWES ME MONEY for my having to have my car detailed after they got Caught smoking in my car AND taking 2 days !!!! and being lazy and not calling people and having a QUICK about it

October 5, 2017Revdex.comRE: [redacted]This is a continuation of the original claim....The customer states that we informed him that the actuators were bad in his car. We charged the system....and as stated in previous statements, the compressor would not start.We stated we would need additional time to fully diagnose the problems and the customer declined.He asked if we would install a used part..... We declined. If he wasn't informed that the compressor was bad, why did he want us to install a used one???Thank youJoe Kidd AutomotiveTom J[redacted] GM 1065 OHIO PIKE - CINCINNATI, OHIO 45245 - 752-1804 (Original document attached)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. i was never informed of it being the compressor and they never documented any repaired needed. I attached original receipt and they never said anything about the compressor they told me it was the actuators found inside the dash. When I called back, they stated they didn't know what was wrong and they didn't have any notes from the technician. If there was a issue, it should have been notated to clarify the issue like every other mechanic shop does.  
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

September 27, 2017Revdex.com Servicing Southern Ohio 1. E 4th, Suite 600 Cincinnati, OH 45202Attn: [redacted]Ref: 12397413On September 5, 2017, Mr. [redacted] brought his car to our service department for an A/C problem. Upon inspection, the A/C System was low on Freon and he was quoted 1 (one) hour...

labor plus Freon to recharge and put a dye in the system to find where the leak was coming from. He agreed to this estimate. After the Freon was added to his car, the compressor would not start. The only way to repair an A/C system that is low on Freon is to bring it back to full charge before anything can be checked. A System that is low on Freon will not start. I'm not sure what Mr. [redacted] is referring to when he says "actuators'. Those operate the doors for your vents and defrost system. Those would only be operational if your A/C were working in the first place.As for the second opinion of just looking at the compressor and saying "yes, it's not working", that shop would have had to do the same charge and dye test to determine what the issues were. Just looking is not a diagnosis. Mr. [redacted] car was diagnosed needing a compressor and possible other repairs. He declined further repairs.Thanks you for your attention in this matter.Sincerely, Joe Kidd AutomotiveTom J[redacted] 1065 OHIO PIKE - CINCINNATI, OHIO 45245 - 752-1804 (Original document attached)