Food To You

Review: My sister ordered a dozen cupcakes from a local store, to be delivered by Food to You. The instructions the driver received were to leave the cupcakes on the porch, as we would be out at the time of delivery.The driver apparently tried the door, but when no one responded, took it upon him or herself to eat the cupcakes. When I called to ask where they were, the company first told me to contact [redacted] that it was a problem with them, then tried to obscure what had happened. When I finally confronted them with my suspicion that the driver had eaten the product, they hesitantly admitted that this is what had happened.The company was rude, and I was forced to go through an inordinate amount of effort to convince them to deliver a new order of cupcakes the next day. There was no apology, and no attempt at making their mistake right.Desired Settlement: When you make a mistake, you make reparations. Doing what you were paid to do is hardly sufficient. I think the company should at least give me an apology.

Business

Response:

This customer placed and order with an online portal ([redacted]) for delivery on 2/1/14 from one of the restaurants ([redacted] Cupcakes) that FTY markets with to for delivery. Nowhere on the order slip from [redacted] did it mention that the customer would not be present or to leave the cupcakes on the porch. If you would like a copy of the original order we would be happy to provide it. The driver went to the delivery location, when nobody answered he then waited for 30 minutes and after that period the driver was instructed to keep the food and discard at he wished. In situations like this we have to assume the order was some sort of prank. After the customer contacted FTY the outcome of the situation was that the cupcakes were re-delivered on the following day. 2/2/14 (the day after this complaint appears to have been made)

Consumer

Response:

I am rejecting this response because: while it is true that the original [redacted] order does not include additional instructions, the driver received instructions at [redacted]. Furthermore, when I called to figure out what was going on, I was deliberately misled, first being told to contact [redacted] because they had possession of the cupcakes and it was their problem, then having to deal with various attempts at obfuscating what had happened.

Sincerely,

Review: Robbed by Food To You

have a choice. I ordered from [redacted] in Natomas and it took nearly THREE hours to receive my food - this was, of course, after ELEVEN phone calls including 40 plus minutes on hold with [redacted] inquiring about my order status. On my 11th phone call, [redacted] manager ([redacted]) finally decided to answer his phone and told me it was Food To You's fault, and I should call them for a refund as he would be calling them too, to advocate on my behalf as this reflected so poorly on his restaurant.

I called Food To You and spoke to [redacted] who told me I would get a full refund as her driver was there for over a hour and kept being "brushed off" by the manager ([redacted]). She assured me that both Food To You and myself were "in the same boat." [redacted] apologized [redacted] was giving us both the runaround and promised to cancel my order and issue a full refund, meanwhile, on Thanksgiving eve, my 20 month old son fell asleep hungry and my entire family was angry and upset.

Since [redacted] continued to insist this debacle was Food To You's fault and vice versa, I called the web site I actually placed the order on - http://www.delivery.com - to ensure my refund. Surprise! Lorena with Food To You only told http://delivery.com to refund my $5.99 delivery fee, not my entire bill as she promised me MULTIPLE times.

Needless to say, I won't ever order from Food To You again. You can add [redacted] in Natomas to that list too. I feel ripped off, lied to and used. All of this on Thanksgiving eve to top it all off.

I remember when people and companies actually did the right thing...what happened to the Golden Rule? Food To You should google the term "Golden Rule."Desired Settlement: I want the FULL refund of 82.41 dollars, as promised by Food To You's employee, [redacted].

Business

Response:

Initial Business Response

This order was late due to the restaurant simply forgetting to start the order when it was placed. The original credit of $5.99 (delivery fee) was issued immediately because the order was going to be late. Delivery.com was contacted the next business day (11/29/13) and instructed to issue a full refund of the order. Depending on the customers credit card company/bank a credit to an account can take anywhere from 1-5 business days.