Foodler

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

This issue was taken care of on 8/27/17.A refund was issued and two emails were sent to notify youYou can also check you Foodler receipts to view the refundAttached below is a copy of the email confirmationIf you need anything else please let us knowThank youTo: " [redacted] " < [redacted] >Subject: Your Foodler orderHi,Your requested adjustments have been made($1,50+tax refund for ginger ale)Ifyou have further questions, please don't hesitate to email us.Sincerely,***Foodler Support Team###-###-####

A full refund was issued for the [redacted] order [redacted] on 11/24/ Please be aware that your bank may choose to keep its "hold" or "pending" status on the funds until the refund clears in their system, in which case it will take approximately 1-business days to show up on your statement Thank you for your patience and if you have any further questions or concerns, please feel free to email or call me at [redacted] if you have any questions.Sincerely,Foodler Support Team [redacted]

Sorry the delayed responseFoodler issued a full refund on 5/20/for your order # [redacted] We also deposited FoodlerBucks to your accountI apologize for any and all inconveniences this may have causedI greatly appreciate the time you've taken to communicate with us as well as your extended patience

Waited for an hour and a halfNever got foodRestaurant did not receive the order
Could not reach anyone at Foodler

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Sorry the delayed response. Foodler issued a full refund on 5/20/16 for your order #[redacted]. We also deposited 20 FoodlerBucks to your account. I apologize for any and all inconveniences this may have caused. I greatly appreciate the time you've taken to communicate with us as well as your...

extended patience.

This issue was taken care of on 8/27/17.A refund was issued and two emails were sent to notify you. You can also check you Foodler receipts to view the refund. Attached below is a copy of the email confirmation. If you need anything else please let us know. Thank you. To: "[redacted]"...

<[redacted]>Subject: Your Foodler orderHi,Your requested adjustments have been made($1,50+tax refund for ginger ale). Ifyou have further questions, please don't hesitate to email us.Sincerely,[redacted]Foodler Support Team###-###-####

A full refund was issued for the [redacted] order [redacted] on 11/24/16.  Please be aware that your bank may choose to keep its "hold" or "pending" status on the funds until the refund clears in their system, in which case it will take approximately 1-3 business days to show up on your...

statement.  Thank you for your patience and if you have any further questions or concerns, please feel free to email or call me at [redacted] if you have any questions.Sincerely,Foodler Support Team[redacted]

Hi [redacted],As a courtesy, I have issued you a full refund for this [redacted] House Of Pizzaorder. Please be aware that your bank may choose to keep its "hold" or"pending" status on the funds until the refund clears in their system, in whichcase it will take approximately 1-3 business days to show up...

on your statement.Thank you for your patience and if you have any further questions or concerns,please feel free to email or call me at [redacted] if you have any questions.Sincerely,[redacted]Foodler Support Team[redacted]Order #[redacted]

Never received confirmation order, no email etc..attempted to call chilies location listed on website and location closed since 2014.after getting food elsewhere, foodler shows up with chilies food with no receipt on bag 10 after order placed. calling foodler,they don't even know where food is from and complete refusal to apologize/refund old unknown location food.$20 credited on $65 order.not on card, but on girlfriend account.need funds on card.
worst experience with any delivery service out of 10+ countries I have visited...customer service with Gemima was rude and unprofessional.
As a food service general manager/prospect owner, will definitely never use this service for my company. order number XXXXXXXXX

Received incorrect item in order and company will not offer a refund in the amount and method of payment.On 13 June 2014 @ 9:20 p.m., I received an order that I had placed through Foodler. I ordered 2 orders of fried calamari, a burger, and chicken. The order came missing one of the fried calamari, so I contacted foodler by phone and was given an automated response that I had reached a non wordking number. It was after hours so I contacted fooder via e-mail. I received a response that I would be refunded $13.95+tax for the calamari that was ordered but not received. An hour or so later, my [redacted] discovered that the burger I ordered her, which I specified "no cheese" in the notes, had cheese on it. She is allergic to cheese and would be unable to eat the burger even if she scraped the cheese off, so we had no choice but to throw the burger away.I contacted Foodler via e-mail again to let them know we received the wrong burger. Foodler told us that they would contact the [redacted] of the restaurant and contact me after. This was unacceptable as my [redacted] was hungry and traumaticed over this. I contacted the restaurant, [redacted], and they said to contact Foodler. I contacted Foodler via telephone 14 June 2014, and they said that they would have to contact [redacted]. I contacted dashed myself and all they offered us was $5 in Foodler bucks. Now why would I want $5 in Foodler bucks for when Foodler can't even process a simple request in an order? Instead of refunding a loyal customer, they patronized us and continued to pass [redacted] buck. The [redacted] rep even suggested they wouldn't be able to credit me for putting cheese on the burger by accident because cheese is "only $1.25". The [redacted] rep even insisted that I type the request in "bold" several times so that the request isn't ignored. I shouldn't have to do this when dealing with competent adults. I've order through Foodler in the past and even through this restaurant frequently and never had any problems. These companies refuse to take responsibility for their actions and insist on blaming us, the customers.I would like a credit for the food that was incorrectly.Desired Settlement$15.95 + applicable tax (NJ 7%)Business Response Hello,Thank you for the opportunity to respond. We have also responded to the customer via our site and via [redacted] but I will take the opportunity to explain what happened again for the Revdex.com's reference.Fortunately, as the customer should now be aware, we were able to secure a refund for his entire order. Additionally, he has been issued $25 ($10 from us and $15 from the delivery company) in credit with our company. I apologize for the delay in the communications process.When a customer places an order through our site, we retain legal contract to the funds for a relatively short amount of time. After the transfer of contract is sent to the restaurant or delivery service, legally they own the right to refund or not refund as they so choose. We do our best to secure a refund for customers as we can, but we have no legal claim to the funds once the contract (or order) is sent to the restaurant and the restaurant attempts delivery. I realize this distinction seems minor, but according to Generally Accepted Accounting Principles it is significant.Unfortunately, the delivery service ([redacted]) would not issue a refund initially. We did inform the customer that we were working toward getting a resolution for him, but unfortunately releasing his funds without authorization wasn't something we could do. We have spent the last five days following up with [redacted] and working for a refund for the customer, which as I've mentioned, we have now secured. [redacted] offered a refund of his entire order for the customer's frustration, not just the burger that arrived with cheese. Additionally, he has received $25 in FoodlerBucks which he may use if he'd like.We appreciate the customer proactively reaching out to us and the restaurants involved. I'm very sorry for this delay and especially sorry that his [redacted] couldn't eat dinner that evening. While this is the way we are required to legally do business, we do understand that it can create some frustration and inconvenience with customers.Thanks again for the opportunity to respond. Please let us know if you have any questions.Sincerely,[redacted]Foodler Support & [redacted]Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)We thought our ordeal with Foodler/Foodler.com was over yesterday when we received an e-mail stating that they would not only be giving us $15 in Foodler bucks, but that they have issued us a FULL refund for our order: Delivered-To: [redacted]@gmail.comReceived: by 10.202.73.196 with SMTP id w187cspXXXXXXoia; Tue, 17 Jun 2014 10:38:12 -0700 (PDT)X-Received: by 10.140.36.149 with SMTP id p21mrXXXXXXXXqgp.54.XXXXXXXXXXXXX; Tue, 17 Jun 2014 10:38:11 -0700 (PDT)Return-Path: Received: from a9-105.smtp-out.amazonses.com (a9-105.smtp-out.amazonses.com. 54.240.9.105) by mx.google.com with ESMTPS id l10siXXXXXXXXqad.51.2014.06.17.10.38.11 for (version=TLSv1 cipher=ECDHE-RSA-RC4-SHA bits=128/128); Tue, 17 Jun 2014 10:38:11 -0700 (PDT)Received-SPF: pass [redacted] domain of [redacted]@amazonses.com designates 54.240.9.105 as permitted sender) client-ip=54.240.9.105;Authentication-Results: mx.google.com; spf=pass [redacted] domain of [redacted]@amazonses.com designates 54.240.9.105 as permitted sender) smtp.mail=[redacted]@amazonses.com; dkim=pass [redacted] v=1; a=rsa-sha256; q=dns/txt; c=relaxed/simple;s=limzew6r3duupwdt23rx5ij52cnxlubx; d=foodler.com; t=XXXXXXXXXX;h=Message-ID:From:To:Subject:MIME-Version:Content-Type:Content-Tran...⇄ From: Foodler Support To: [redacted]@gmail.comSubject: Your [redacted] on FoodlerMIME-Version: 1.0Content-Type: text/plain; charset=us-asciiContent-Transfer-Encoding: 7bitDate: Tue, 17 Jun 2014 17:38:11 +0000X-SES-Outgoing: 2014.06.17-54.240.9.105Hi there,I was very sorry to hear about your order experience with [redacted]I have issued you a full refund for this [redacted] order. Please beaware that your bank may choose to keep its "hold" or "pending" status on thefunds until the refund clears in their system, in which case it will takeapproximately 1-3 business days to show up on your statement. In the meantime,please feel free to email me if you have any questions.[redacted] Deliveries (the delivery service for [redacted]) has also authorized usto add $15 FoodlerBucks to your Foodler account. These Bucks may be applied asa method of payment towards any future order from ANY one of our restaurantpartners.At Foodler.com, we take care to confirm your order immediately after you placeit online. If the restaurant confirms all of the delivery details with us,then we send you the confirmation email. Unfortunately, the rest of theprocess (delivery service, quality of food, etc.) is out of our hands.Regardless, I apologize.Thank you for your patience, and I hope you will choose to use Foodler.comagain in the future.Sincerely,[redacted]Order #XXXXXXXXXHowever, Foodler/Foodler.com is full of lies, and just downright disrespectful and insulting with their Revdex.com response. We don't want $25 in Foodler bucks. We didn't pay you in Foodler bucks. We paid you via VISA and we want our refund to our VISA. The sheer handling of this situation on their part has made us decide that we will never order through them again. This "company" has shown no accountability through this entire process. "It's out of our hands", is what they continue to say. Foodler's internal policies and "legalities" are none of our the customer's concern. We don't care what you're responsible for and it's not our job to commiserate with you. If you want to discuss what you can or cannot do "legally", you are governed under the Commonwealth of Massachusetts law, which states:940 CMR 3.05(1)No claim or representation shall be made by any means concerning a product which directly, or by implication, or by failure to adequately disclose additional relevant information, has the capacity or tendency or effect of deceiving buyers or prospective buyers in any material respect. This prohibition includes, but is not limited to, representations or claims relating to the construction, durability, reliability, manner or time of performance, safety, strength, condition, or life expectancy of such product, or financing relating to such product, or the utility of such product or any part thereof, or the ease with which such product may be operated, repaired, or maintained or the benefit to be derived from the use thereof.940 CMR 3.XX(X)(a)(b)(c)It is unfair and deceptive trade practice: To fail to clearly and conspicuously disclose to a buyer, prior to the consummation of a transaction, the exact nature and extent of the seller's refund, return, or cancellation policy; To misrepresent the nature and terms of the seller's refund, return, or cancellation policy; To fail to perform any promises made to a buyer in connection with the refund, return, or cancellation privileges.There are more issues of legality we could get into, but they would be inane to outline at this point. Foodler/Foodler.com is only concerned with their online reputation capital; they couldn't care less about customer service/satisfaction. After we left an honest review for them on [redacted], they allegedly sent their employees to write positive reviews for them to hide our review. These alleged practices are being investigated by[redacted].Companies don't survive this way. Instead of projecting your corporate insecurities onto your customers, be accountable, be responsible, step outside of the box for your customers and take risks. Ask any [redacted] who has been in business for over 15 years how they've stayed in business. 9 times out of 10 they will tell you the preceding.Process our full refund as stated in the e-mail and we will consider this matter resolved. We hope that in the future you hold your customers' satisfaction with the same high regards that you hold bureaucratic irresponsibility, passing [redacted] buck, and online reputation capital. Final Business Response Hello,Thanks for your email.I am not able to provide you with evidence on the Revdex.com platform because that would include your private credit card information, billing address, and other personal information.I have just checked and we most definitely issued the refund. As I said in my email to you, refunds usually take 1-3 business days for your bank to process. Since we issued your refund on Friday, your bank should process this refund within a few days. I'm sorry for any inconvenience this may cause, however, we're unable to speed up the process once we refund the order on our end.Thanks for your patience and understanding. If you have further questions, please reach out to [redacted]@foodler.com so that we can address them properly and keep your information private.Thanks,[redacted]Foodler Support & [redacted]Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)[redacted] confirmed with us this morning (20 June 2014 @ 9:20 a.m.) via telephone that a credit for the full order in the amount of $86.24 from Foodler/Foodler.com has not been applied to our VISA. Please provide proof that you have applied this credit to our VISA ending [redacted].

I ordered food from this company. They did not deliver. The total loss is about $60.Order #XXXXXXXXXthey suggest that they delivered it and left iAJFoodler Support TeamOrder #XXXXXXXXXDesired Settlementplease issue an immediate credit to my credit card.Business Response Dear Revdex.com,Thanks so much for the opportunity to respond to this customer's inquiry.The restaurant ([redacted]) did attempt delivery, but unfortunately they were unable to reach the customer on the phone. From looking from the customer's order history, this has been a pattern with previous orders as well. According to the restaurant, since they were unable to reach the customer, they left the order inside of the office door. When we were in the process of negotating a redelivery of this order, the customer contacted us and asked us to cancel the order altogether. The restaurant denied a refund since they had prepared the food and left it at the address. While the customer may not receive an order, the cost from the prepared and left food cannot be recovered by the restaurant.In terms of accounting, here is a brief breakdown of how cash possession works throughout the Foodler ordering process:1. The customer creates the order, pays for it, and submits it;2. Foodler receives the order and retains the cash for a few minutes;3. Once the order is received and confirmed by the restaurant, the cash is transferred to its account; and4. If any issue arises, Foodler.com cannot refund an order without the restaurant's permission because we no longer have that cash in our possession.According to the customer, he reviewed videotape and says that the delivery was not attempted. The restaurant contradicts this and says that they definitely did attempt delivery. We are unable to absolutely verify either story, but in any case we aren't legally able to make a refund without permission from the person who is in legal possession of the contracted funds.Again, once the order is confirmed that contract and those funds transfer to the restaurantwe cannot recall funds from a restaurant's account without a restaurant's permission.The customer has informed us that he has issued a chargeback, filed a complaint with the Attorney General and Revdex.com, as well as described his experience on numerous blogs/social media outlets and used some sort of direct mail method through his SEO department. We will await the chargeback from the bank and if we receive, we'll continue to try to facilitate this discussion between the customer and [redacted]. We would like to point out that we did try to facilitate a resolution between the customer and restaurant, but unfortunately neither party offered a compromise that the other found suitable.Although our role in this dispute was as facilitator, as compared to the events recounted by both the restaurant and the customer, we did make an effort to help the customer. We issued him $20 (about 40% of the value of food/beverage) in FoodlerBucks, our gift card currency, which he refused because he found the amount unsatisfactory and because he intended to abstain from using our service in the future. However, 2 hours after he sent his refusal, he used $19.23 of this credit to place an additional order. We do hope that the $20 we issued this customer in an act of good faith help to restore his confidence in our brand, especially given that he was able to use the FoodlerBucks quite soon after the dispute with the restaurant.Thanks very much for the opportunity to respond to this customer's concerns. If there's anything else we can do, please let us know.Sincerely,Foodler.comConsumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Over the past 6 months (Oct to April), I have spent $3,425.67 with Foodler. I have attached reference. [redacted] (the restaurant) did NOT deliver the order. Video footage at the location supports this. Perhaps, they went to an address not belonging to me or my company.I have not filed a credit card dispute per the request a Foodler associate. I have accepted the 20.00, NOT as part of a refund. I was told this was simply a gift of thanks for 'being understanding'. I have not file any other report as of yet. I was hoping that my value as a good customer would be appreciated and the "powers that be" at Foodler would find that 'their customer was right'. I have encouraged my staff to share any experience they have had with Foodler online. I have done the same. Is Foodler suggesting they did not give me a refund because of a First Amendment Rights issue? One thing is true, Foodler has had issues with delivery in the past. Anyone who reads online can see this. When this has happened to me in the past they have issued a prompt refund. I far as I am concerned, Fooder set a standard related to this, providing comfort for me to continue to place orders despite the known issues of deliver. I would encourage Fooder to do the right thing here. I will continue to be a 'fan' and I will agree to continue to order with them. According to Foodler, a delivery person said they left it outside of the door of our office. Who does that? Anyone could take it. Our building is open 24 hours a day and staffed. I did not get the order. My phone records show no incoming calls. I would have gladly taken the call.Keep this simple. I paid Foodler for food. It was NOT delivered. I did not get the order. I should not pay for orders not received. To me this seems like fraud. I would encourage Fooder to do the right thing here. I will agree to continue to order from them. At my company, I would value a customer (certainly more than $30) who is projected to spend 60,000 over 5 years. Past 6 month orders:#XXXXXXXXX#XXXXXXXXX$57.13 #XXXXXXXXX$16.33 #XXXXXXXXX#XXXXXXXXX$31.13 #XXXXXXXXX$26.58 #XXXXXXXXX$48.22 #XXXXXXXXX$49.88 #XXXXXXXXX$47.56 #XXXXXXXXX$60.67 #XXXXXXXXX$28.04 #XXXXXXXXX$29.39 #XXXXXXXXX$32.30 #XXXXXXXXX$34.75 #XXXXXXXXX$40.79 #XXXXXXXXX$69.73 #XXXXXXXXX$48.45 #XXXXXXXXX$53.37 #XXXXXXXXX$25.44 #XXXXXXXXX$85.35 #XXXXXXXXX$46.96 #XXXXXXXXX$23.35 #XXXXXXXXX$21.57 #XXXXXXXXX$35.80 #XXXXXXXXX$37.80 #XXXXXXXXX$22.42 #XXXXXXXXX$24.52 #XXXXXXXXX$23.00 #XXXXXXXXX$27.82 #XXXXXXXXX$16.86 #XXXXXXXXX$34.74 #XXXXXXXXX$29.95 #XXXXXXXXX$31.58 #XXXXXXXXX$56.41 #XXXXXXXXX$44.59 #XXXXXXXXX$54.63 #XXXXXXXXX$60.32 #XXXXXXXXX$28.92 #XXXXXXXXX$39.68 #XXXXXXXXX$49.68 #XXXXXXXXX$39.42 #XXXXXXXXX$42.62 #XXXXXXXXX$63.58 #XXXXXXXXX$91.26 #XXXXXXXXX$67.68 #XXXXXXXXX$69.16 #XXXXXXXXX$27.04 #XXXXXXXXX$33.74 #XXXXXXXXX$24.40 #XXXXXXXXX$62.15 #XXXXXXXXX$48.25 #XXXXXXXXX$49.11 #XXXXXXXXX$45.28 #XXXXXXXXX$49.72 #XXXXXXXXX$38.07 #XXXXXXXXX$39.29 #XXXXXXXXX$65.84 #XXXXXXXXX$152.61 #XXXXXXXXX$38.07 #XXXXXXXXX$35.76 #XXXXXXXXX$33.94 #XXXXXXXXX$47.24 #XXXXXXXXX$41.03 #XXXXXXXXX$73.28 #XXXXXXXXX$64.55 #XXXXXXXXX$61.23 #XXXXXXXXX$35.96 #XXXXXXXXX$104.35 #XXXXXXXXX$66.18 #XXXXXXXXX$71.71 #XXXXXXXXX$39.35 #XXXXXXXXX$39.35 #XXXXXXXXX$125.42 Final Business Response Hi Christina,Thanks for your email.I will respond to this customer's email on your system, but this will be our final response to the complaint. He has emailed us 10+ times and included multiple threats to disparage our business and we no longer want to serve the customer. Each time the Revdex.com forces us to interact with him, he issues more threats. We are unable to refund the customer without consent from the restaurant, as we have stated numerous times on multiple complaints put in to the Revdex.com. Lest you think we're a terrible business, we process over 5,000 orders each day and have been in business since 2005, so the 10-15 Revdex.com complaints we have received in the last few years are an extremely small minority. Is there any way to opt out of your arbitration process? We would prefer not to interact with our customers using the Revdex.com system. We have our own customer support department and find your resolution process unfriendly. Please take us out of your system. Thanks,[redacted]Foodler.com Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I have had no communication with Foodler (except for placing a few additional orders over the last 2 weeks as an effort of 'good faith') [redacted] is simply diverting from the truth. I contacted their office. I paid Foodler for food and did not get it. I did not pay their vendor - I paid Foodler. To be very clear, I paid Foodler for a product (food) and it was not provided. My relationship is with Foodler, not [redacted]'s vendor. I would also suggest that Foodler would like to opt out of supporting clients through the Revdex.com as evidence of their poor support and their lack of care for their clients. The tone of[redacted] email reply exactly how they feel about their customers. One only needs to read the reply of the other Revdex.com complaints to understand this. It makes one very upset to order food, sit and wait for it for hours, be told that it's on it way for it never to arrive. The fact that Foodler does not see it as part of their duty related to customer service when this happens "10-15" times out of 5000 blows my mind. I would encourage Foodler to care about it's customers

Misleading business practice - not informed about additional chargeOne star for not upfront information I have used foodler app few times and did really like it. However, ran into situation - they actually charge more than if you were just to call the restaurant itself. For example: an item that was priced at 6.50$ actually cost me 8.80$ when purchased through this app. This was NOT disclosed prior before I placed an order. I think any paying consumer deserved to be informed. Please NOTE: my order was not for delivery - I did the pick-up. So no different than calling myself directly to the restaurant. BE AWARE GUYS! Below is response to my inquiry on the same: [redacted] Foodler Support Hi [redacted], Thank you for your email. Indeed, it does cost more money when you enlist the services of a company. Customers pay for the convenience of the offered services. Whether or not the cost is worth the convenience is entirely up to the customer's discretion. Sincerely, Maria Foodler Support Team XXX-XXX-XXXXDesired SettlementI am requesting refund of all my purchases till that - that I paid more than restaurant advertised price. Also request the business to inform it's users about extra charge.Business Response Hello,Thanks for the opportunity to respond to this message.Foodler.com has strict pricing parity rules. In most cases, if we have incorrect prices that is because a restaurant is trying to inflate their prices. When we discover this practice, we immediately remove the restaurant from our listings until we can update and verify the correct pricing.This customer ordered from [redacted], which is on Foodler via Dashed, a restaurant delivery service. Restaurant delivery services (RDSs) contract directly with the restaurant and Foodler contracts with the RDS, therefore we usually don't see the restaurant menu. Since these RDSs are making all of their money from delivery fees, they may sometimes place a premium on the restaurant's food. In any case, since we only have price parity with the delivery agent or the person who set up the contract with us, we must mirror their prices instead of what the restaurant may or may not charge in store. The best way to conceptualize this is to think of the Apple iPhone: Apple makes the phone, sells it to Best Buy, then that store marks it up to Manufacturer's Suggested Retail Price. Everyone is aware that you aren't spending exactly what it cost to make the phone; rather, you are paying additionally for the convenience of going to Best Buy and having them handle the transaction.We do understand the customer's frustration. We did actually send several emails to the customer, but he chose the last one we sent. Our initial email to him is as follows:Hi,I sincerely apologize for any confusion![redacted] outsources its online services to [redacted] Deliveries. [redacted]Deliveries applies an upcharge on its menus to pay for their overheard(delivery, technical department, etc.). Unfortunately, when a restaurantoutsources any services to another company, these companies will often increasemenu pricing.However, there are numerous restaurants partnered with Foodler.com that do NOToutsource their online services to [redacted] (or other similar services) and thuswill have the EXACT same prices online as they do in-store.[redacted] (the online service that [redacted] partners with) may be reached atthe following number, if you have questions regarding upcharges:Please let me know if I may be of any further assistance.Sincerely, Foodler Support TeamWhile we understand that this was frustrating, ultimately it is the customer's responsibility to research a product before committing to buy it. We also offer the option to minimize all restaurants with service via RDSs, as well as clearly marking each of these restaurants as being served by an RDS.Unfortunately, we cannot refund this customer's card for these purchases. Only his most recent order was placed via [redacted], whereas the other two orders he has placed were with the restaurant directly. Since our prices match exactly what [redacted] quotes and the customer selected the pickup option, we did not overcharge for the order. We did recommend that he try ordering in the future from restaurants that don't use RDS for delivery, but the customer has informed us that he will no longer be using our service.Thanks for the opportunity to respond. Please let me know if you have any further questions.

as belowI am very disppointed with my ongoing customer service experiene with foodler. I had a horrible service form [redacted], they did not give the soda as a part of my gyro platter order and stood me up for 2 rs to deliver my order! The promise time was 2 pm, the arrived at 3. when I called their no, the lady who answered was very rude and instead of apologizing, she asked in mockign tone, if I want 89 cents back for my soda! Today, [redacted] receptioninst barked at me an stated that he is not sure why foodler posted [redacted] minimum, where they usully deliver only for more than [redacted] etc. here as well, the promised arrival time was before 3 pm and the delivery waqs made way after the promised time. I want compensation for my havoc for ordering with you.Desired Settlementneed compensation for the havoc stated above.Business Response Unfortunately, without specific order number or account information we cannot specifically identify the issues you've experienced and investigate them further. However, we're more than willing to compensate you for any missing items from your orders. However, Foodler has no control over the staff of the restaurants that we partner with. We ask that all communication come through Foodler if there are any order issues so that we can ensure a consistent customer experience. Additionally, all ordering limits, menus, and delivery areas are set by the restaurants not Foodler. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Foodler should have responsibility to be accountable for the advertisements and delivery guarantees from its participating restaurants. It should not falsify statement that minimum delivery is [redacted] when min delivery is [redacted] form the restaurant, such as [redacted]Final Business Response Delivery minimums are established by the restaurant, not by Foodler. We have no control over the limits that they put in place. Our contracts explicitly state that restaurants are not allowed to charge more for services rendered on the Foodler site. We verify menu prices and do not allow price inflation. Again, we'd be more than happy to compensate for the missing item.

I ordered food and never received it, neither did the restaurant. Foodler "blocked" my account without letting me know and left me to go hungry.Foodler is BYFAR the worst service I have ever used. Their service and customer service is horrendous. I placed an order, waited almost 1.5 hours and nothing. I called the restaurant and apparently they had not received my order. I'd received a confirmation email from foodler so I was very confused. When I contact foodler, I was informed that I did not received my order because my account was "blocked" and no orders could be place. I was never informed of this block. I had to work very late today and ordered this food to feed my family and now I have NOTHING. AND to make matters worse, it's so late now that I don't have any option to get anything else. THANK YOU FOR ABSOLUTELY NOTHING.I WILL NEVER BE USING THIS SERVICE EVER AGAIN. This is absolutely unacceptable and without a doubt, the worst service I have ever used. Foodler should all be ashamed at how horrible their service is and their utter lack of being able to give ANY sort of answer. I called their "customer service" and was told they cannot provide any answers for me and that it is their policy to NOT inform the customer that their account is blocked. Basically, they don't let you know you're not getting any food and let you and your family go hungry for over an hour.The lady I spoke to told me herself that she cannot provide any answers for me because it is an accounting issue and when I asked for contact information for the accounting department, I was told that's not how they "work" and she cannot provide a number to me. When I asked her to speak to a manager or supervisor or ANYONE who could give me any answer, she told me that's not how they "work" and that there is no manager present at "ANY TIME THROUGHOUT THE DAY". Seriously, WHAT KIND OF BUSINESS IS THIS????Believe me, I will do my part so that no other family ends up starving like mine. Foodler is the worst service I have ever used and I (nor anyone else I know) will never use it ever again.Desired SettlementI want an answer as to the reason why my account was blocked. I received foodler credit as a birthday gift and have never even used this service before. I want a full refund for the credit and additional non-foodler compensation for the inconvenience they have caused me.Business Response The card used to make the purchase of the gift certificate was flagged as having potentially fraudulent activity on it, and thus, the accounts associated with that card and it's activity were blocked from ordering. We're happy to reinstate the gift card balance and reactivate the customers account. However, we're unable to provide "non-Foodler" compensation.Thanks,[redacted]Customer Service [redacted]