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Foot & Ankle Associates of North Carolina, PLLC

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Reviews Foot & Ankle Associates of North Carolina, PLLC

Foot & Ankle Associates of North Carolina, PLLC Reviews (2)

On October 5, 2015, I saw this Podiatrist. At the time, I was told I could benefit from orthodics. His assistant came in and said, "there will cost $250.00 and your insurance doesn't cover the cost." I hesitated, but agreed. She said, "you will have to pay half today, $125.00 for us to proceed." I paid the amount and left with a return appointment made. I returned on November 23, 2015, and when I checked in with the receptionist, she told me I had a bill of $629.59 to pay before the doctor would see me! I told her she must be mistaken since I was just picking up the orthodics. She said, "no, it's right...there were expenses to cast and mold." I was never told there would be additional costs and said I was only told $250.00, which I paid half. I said I didn't want the orthodics and would not pay that amount, but was told they are custom and if I didn't pay, they'd turn my account over to a collection agency. I said this is ridiculous and was lied to ("bait & switch"). She said, if you're not going to take them, I will adjust your bill to $454.59, but that's the best I can do. I gave her my debit card and was under the impression that was what she was charging. I was not given a receipt and told I would receive on from their Raleigh office. Three days later, I went into my credit union account to do a bill pay, and noticed they had actually charged my account $599.59! I have filed a fraudulent charge form with my credit union that they did not have my permission since I was told $454.59. I have talked to two people at this officethe office manager and accounting manager and told by both they will not refund my money in spite of the fact that I was misled to how much this orthodics actually cost.Product_Or_Service: OrthodicsDesired SettlementSince I was misled, I want my full amount refunded except for the office visit and xrays taken. I have also contact my insurance company that this was charged without my permission.Business Response Contact Name and Title: [redacted], DPMContact Phone: XXX-XXX-XXXXContact Email: [redacted]@aol.comMy office staff had been given explicit instructions to try and resolve this situation with Ms. [redacted], however on the last time they contacted her they were told she was turning her case over to her lawyer. From what my investigation of the situation, Ms. [redacted] has a $1500 deductible that applies to surgery and durable medical equipment, which what the orthotics and casting is considered. What was told was that her orthotics went toward her deductible which office policy is we take $125 before casting. I admit, since I was not there, there could have been some misunderstanding in how the billing was explained, however Ms. [redacted] insurance made it clear in their interpretation of coverage that she should know her OWN coverage. If Ms. [redacted] should be unhappy with it should be the insurance company because of the deductible that she chose or the insurance she chose. Again the orhtotics went toward her $1500 deductible, which nothing was met. My office again tried to explain this to her and even offer to have Ms. [redacted] be on a conference call with her insurance so they could tell her and explain further about her deductible. We can not charge a patients insurance for services rendered which goes against their deductible, and then write off those charges because it is in violation in our contract with the insurance, as it also is with Ms. [redacted] agreement with her insurance. Attached you will find our offices financial policy with Ms. [redacted] signature. My office has always been open to try and resolve this with Ms. [redacted], but she has chosen to seek other routes. I would like to personally handle this if she so chooses, especially the conference call with her insurance to let them explain the billing process. Consumer Response First and foremost, I was NEVER told that my insurance would cover this, deductible or not. I was only informed by the assistant that the cost would be $250.00 and "my insurance DID NOT cover this expense. I would have never agreed to have orthodics that would have cost me almost $800.00!! And, I never said I was calling a lawyer to their account manager, but rather I would inform my insurance company, Revdex.com, and the State Medical Board of these fraudulent practices. They misrepresented the total cost and filed with my insurance company without my knowledge. Furthermore, NO ONE at their office, after three phone calls, have tried to resolve this and understand that they misrepresented the total cost. And, no one ever called to have a conference call with my insurance company. They are liars and should not be allowed to practice with these standards. I do not accept their response as being truthful.Final Business Response Again as I previously stated, I would be happy to speak with this patient personally to try and resolve this. I have offered to call the insurance company as a conference call. We can not refund a patients deductible as I stated. I may have a solution which does not violate our contract with her insurance company. She can reach me at my office Monday or Tuesday if she would like to discuss.

I was asked to pre-pay by FAANC, which I did for $347.46. FAANC then requested payment from my HSA for the tone of $277.26 I went to FAANC for a stress fracture, when their they asked me to pre-pay $175 prior to be seen but after taking my insurance information. When I came back for my follow up visit they charged me an additional $172.46. I paid for both visit on my [redacted] master card and then reimbursed myself partial with the remaining amount from an old HSA. When I went to apply for a reimbursement for my current HSA I was denied as they had also paid FAANC. I contacted their billing coordinator and even provided print out showing where they had cashed the checks from [redacted], after two weeks of emails and phone calls with no follow-up or returned calls the receptionist told me they would be giving me a refund of $30.00 and said I could not speak with the bill coordinator (as per my other calls, she was not available). At the very least I would like an explanation as to why I would not be refunded the $277.46 that my [redacted] HSA paid out to them. Desired SettlementEither a call back from the bill coordinator explaining what occurred or a full refund of the $347.46 that I paid them. Business Response I have personally spoken with Ms. [redacted] and all monies due have been refunded. We appreciate her complaint to the Revdex.com so we can provide better service in our billing matters.

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Description: Podiatrists

Address: 6245 Sheridan Dr., Suite 102, Amherst, New York, United States, 14221

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