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Foot & Ankle Center, P.C

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Foot & Ankle Center, P.C Reviews (6)

July 10,2014Our financial policy states there will be a $fee assessed for.all missedappointments/”No Shows”, as well as, cancellation? with less than hour noticeWe enforce this policy** [redacted] signed our financial policy on 01/24/please see copy attached.Sincerely,

To Whom It May Concern:Disability forms were filled out by the doctor and faxed to [redacted] disability insurance company on 08/16/Copy of completed forms and sax confirmation on file.Please note this issue has been resolvedPlease contact the office with any questions

May 7, [redacted] was initially seen as a new patient on 6/11/We contacted her insurance company [redacted] ***, spoke with [redacted] in customer service and were advised, patient had benefits for custom molded orthoticsWhen [redacted] returned for a follow up on we 06/25/13, we informed her that were given above mentioned benefitsShe decided she wanted to proceed with the service of us fabricating custom molded orthotics.We submitted a bill to her insurance and were paid $for these custom orthoticsWe fabricated the orthotics and contacted the patient to come in for a fitting since they were ready.Subsequently we received a letter from the insurance company requesting $back, stating they made a mistake and the patient was liable/responsible for payment based on her not having insurance benefit for custom orthoticsWe repaid the $back to the insurance company.Furthermore/instead of billing the patient the full amount of $528.78, we discounted the bill to $and mailed it to the patientWe had contacted the patient by phone and sent her bills.On 11/11/we sent her a final notice stating if the bill is unpaid, the account would be turned over to a collection agency on 11/21/13.On 01/20/this balance was still unpaid by [redacted] and was turned over to a collection agencyHer balance due is $We provided the services and expect to be paid accordinglyWe take pride in patient care and services we provide Sincerely,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I am not sure much can be said for the horrible customer service and business practiceThis is not a company worth doing business withWe were taken advantage of and clearly they feel good about the business practice they provide Regards, [redacted]

May 29, 2014As we stated, the benefits were provided to us by [redacted] insurance companyWe are not responsible for errors his insurance company makesWe provided the services as previously stated and need to get paid accordinglyWe request that you close the matter since we have no additional information.Sincerely,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Hello, I am still confused as to how I would be responsible for a charge that was allocated to me when I was a minor on my parents insurance? Also, I signed a financial agreement the day of my appointment when I was standing, in your office, that I took off work for, seconds before my appointment timeI would understand if I had signed that paper prior to my appointment timeBut "missed" appointment would imply that I had not shown up to my appointmentI was at my appointmentMaybe you should make your patient aware of the financial responsibility PRIOR to their appointment time? How would this be my fault? I was all but sitting on the table to be seen? The payment needs to be droppedI have filed with the credit bureaus so they will not be accepting the bill on my credit until this is resolvedI am not sure if you read the comments on your business via Facebook/ google/ Revdex.com but they are all the sameYou should change the way you practice your billingThis is setting clients up for failureI was unaware of any fees needing to be paid as my insurance is a NON COPAY insuranceI apologize, but that is not me being "financially unprepared" that is your office staff not providing accurate information when people make aptsI should have been notified via telephone while making my apt as a new patient that I would owe this chargeAt that time, if I were aware - then yes, I would have been financially unresponsible and unpreparedDrop the charge Regards, [redacted] ***

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Address: 912 S Pleasant Valley Rd, Winchester, Virginia, United States, 22601-5152

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