Foot & Ankle Center, P.C.

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Complaint: ***
I am rejecting this response because:The services they quoted were $which is the only reason we proceededWe could have purchased similar quality from a high end running store for the same amount or lessThe business did not obtain proper written approval before telling us a price and now we have no way to resolve with insurance eitherThe office is required to obtain proper approval before moving forwardWe did not approve these inserts for any other amount except $We offered to cover the cost of manufacturing in good faith which this was rejected as wellWe do not need the inserts and have not taken possession of them but were forced to pay the extremely high rateThis is simply a case of a medical provider taking advantage of a patient and the system.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

To Whom It May Concern:
5pt;">Disability forms were filled out by the doctor and faxed to *** disability insurance company on 08/16/Copy of completed forms and sax confirmation on filePlease note this issue has been resolvedPlease contact the office with any questions

Upon receiving the above mentioned complaint We promptly checked our recordsThe above patient was initially evaluated and treated on February 12, The next appointment was scheduled for November 17, for which the patient came but was not prepared financially and was therefore charged the
missed appointment fee which is mentioned in our financial policy which he signed on November 17, (copy attached)The patient has called multiple times to have the charge waived, however, we declined his request due to the physician's time was set aside for himThe charge standsPlease find a copy of the financial policy attachedAs for the previous balance mentioned by the patient, we do not show a previous balance due since The current past due balance on the account is $(copy of bill sent to patient attached).Please contact the office with any questions. Sincerely,Borina Gorenshtein

To Whom It May Concern:Upon receiving the above mentioned complaint we promptly checked our recordsAccording to our documentation the above patient's wife contacted our office on March 28, and informed us that the patient would like another pair of customer orthotics madeThe patient called
to dispute the orthotics once he received a bill for his portionHe indicates that his wife called to inquire about the price for another pair of orthotics, but did not authorize us to order another pairThe collection process for the balance due on the custom orthotics will standThe orthotics has been made and is available for pick up by the patient upon his balance being resolved. Please contact the office with any questions.Sincerely,Borina G***

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 Complaint: [redacted]
I am rejecting this response because:Hello, I am still confused as to how I would be responsible for a charge that was allocated to me when I was a minor on my parents insurance? Also, I signed a financial agreement the day of my appointment when I was standing, in your office, that I took off work for, 5 seconds before my appointment time. I would understand if I had signed that paper prior to my appointment time. But "missed" appointment would imply that I had not shown up to my appointment. I was at my appointment. Maybe you should make your patient aware of the financial responsibility PRIOR to their appointment time? How would this be my fault? I was all but sitting on the table to be seen? The payment needs to be dropped. I have filed with the credit bureaus so they will not be accepting the bill on my credit until this is resolved. I am not sure if you read the comments on your business via Facebook/ google/ Revdex.com but they are all the same. You should change the way you practice your billing. This is setting clients up for failure. I was unaware of any fees needing to be paid as my insurance is a NON COPAY insurance. I apologize, but that is not me being "financially unprepared" that is your office staff not providing accurate information when people make apts. I should have been notified via telephone while making my apt as a new patient that I would owe this charge. At that time, if I were aware - then yes, I would have been financially unresponsible and unprepared. Drop the charge. 
Regards,
[redacted]

We received this complaint and we do not know who the client is, Customer information is not in our system.

May 29, 2014As we stated, the benefits were provided to us by [redacted] insurance company. We are not responsible for errors his insurance company makes. We provided the services as previously stated and need to get paid accordingly.
We request that you close the matter since we have no additional information.Sincerely,

To Whom It May Concern:Disability forms were filled out by the doctor and faxed to [redacted] disability insurance company on 08/16/16. Copy of completed forms and sax confirmation on file.Please note this issue has been resolved. Please contact the office with any questions.

July 10,2014Our financial policy states there will be a $25.00 fee assessed for.all missed. appointments/”No Shows”, as well as, cancellation? with less than 24 hour notice. We enforce this policy. **. [redacted] signed our financial policy on 01/24/14 please see copy...

attached.Sincerely,

May 7, 2014[redacted] was initially seen as a new patient on 6/11/13. We contacted her insurance company [redacted], spoke with [redacted] in customer service and were advised, patient had benefits for custom molded orthotics.
When [redacted] returned for a follow up on we...

06/25/13, we informed her that were given above mentioned benefits. She decided she wanted to proceed with the service of us fabricating custom molded orthotics.We submitted a bill to her insurance and were paid $528.78 for these custom orthotics. We fabricated the orthotics and contacted the patient to come in for a fitting since they were ready.Subsequently we received a letter from the insurance company requesting $528.78 back, stating they made a mistake and the patient was liable/responsible for payment based on her not having insurance benefit for custom orthotics. We repaid the $528.78 back to the insurance company.Furthermore/instead of billing the patient the full amount of $528.78, we discounted the bill to $430.00 and mailed it to the patient. We had contacted the patient by phone and sent her 3 bills.On 11/11/13 we sent her a final notice stating if the bill is unpaid, the account would be turned over to a collection agency on 11/21/13.On 01/20/14 this balance was still unpaid by [redacted] and was turned over to a collection agency. Her balance due is $599.53.
We provided the services and expect to be paid accordingly. We take pride in patient care and services we provide.
Sincerely,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I am not sure much can be said for the horrible customer service and business practice. This is not a company worth doing business with. We were taken advantage of and clearly they feel good about the business practice they provide. 
Regards,
[redacted]

To Whom It May Concern:Upon receiving the above mentioned complaint we promptly checked our records. The above patient was initially evaluated and treated on July 11, 2014. She was reappointed to August 22,2014 for test results. She was given an appointment card as are all patients reappointing. A...

courtesy call was left on the patient's answering machine on August 20, 2014. The patient did not show for her appointment on August 22, 2014 and was therefore charged the missed appointment fee which is mentioned in our financial policy which she signed on July 11, 2014. The patient called to ask if the charge could be waived, however, we declined her request and the charge stands. Please find a copy of the financial policy attached.Please contact the office with any questions.Sincerely,Borina G[redacted]Practice Administrator

To whom it may concern,Upon receiving the above mentioned complaint we promptly checked our records. We received a refund request from the patient and issued a check in the amount of $25.45 representing overpayment on patients account. This refund check (see copy attached) was mailed to the patient...

on May 26, 2016. This account currently has a zero balance and weconsider this matter closed.Please contact the office with any questions.