Foothills Property Management, Inc.

I rented a home from Foothills Property Management located in Sedona, AZ from June of to June of I payed rent on time every month for two years, and had the owners and property management in my home at least three times during the two years with no complaints or issues from themI gave appropriate notice to move and sceduled a walk through for my last day after carpets were cleanedI want the public to know that when you move out, Foothills Property Management will expect the house to be cleaner than when you moved inMy security deposit was $When Foothills finished picking apart the tiniest specifics about the house, they refunded $Their charges included dust, lint, not doing toupainting, not doing Spackle on nail holes and not repainting around the front door lock that their repairman changed out and left that wayThough I talked to my attorney, he said that it would cost more for small claims court than it was worthBe warned that if you haven't already been provided with their Handy Dandy Move Out Packet, you should request one nowYou will be shocked by the "polishing" they will expect, if you expect to get your deposit backAlso, demand the TWO HOUR walk-thru while you are presentWhen *** ** showed up for my SCHEDULED walk-thru, she stayed minutes then informed me she would come another day for the "thorough" walk-thruI was of course moving from Sedona that day and couldn't be there when she came with her white glove

This was previously sent on July 16, 2014 at 3:22 pm
RESPONSE TO *. [redacted] TENANT COMPLAINT 
RENTAL: [redacted] 
General Assessment: 
Ms. [redacted] was a good tenant. She paid her rent on time and called in repairs as required. When she...

rented the 
property, along with her lease, Ms. [redacted] was provided with: a Move In Report which she was to complete and 
return per her lease by June 7, 2012. Along with her other lease documents Ms. [redacted] was provided with a Handy 
Dandy Move Out Pkg with a 30 day notice which explained our move out procedures. Additionally, this was re-sent to 
Ms. [redacted] when she gave her 30 day notice. 
FACT SUMMARY: 
5/29/12 Tenant signed lease: Lease term June 1,2012 to May 31, 2013. Tenant also signed 
an Addendum that states: Carpets must be professionally cleaned with proof of receipt received by office, and 
property must be cleaned to available checklist specifications. Again Ms. [redacted] was aware that there were 
move-out requirement and a list that had to be adhered to. She initialed this line item 
5/31/13 Lease renewal signed 
4/30/14 Tenant submitted 30 day notice ([redacted] form) indicating she would be moving out andnot renewing her
lease. This form also makes mention of the move out package. 
Tenant was aware of the move-out requirements - Again, these documents are given 
with the lease docs and utility sheet. 
5/28/14 Ms [redacted]'objected to move out requirements and stated she'was obtaining legal 
counsel and made claims about condition of the property at move in. 
5/30/14 Company Mgr responded to Ms. [redacted] complaint. Referring her to item #15 of her lease "property is to be 
released in acceptable condition" This is made clear to every tenant that the property is to be left in rentable condition 
that it was in at move in. 
6/13/14 Closing statement $1104.56 was charged for cleaning, remove nails tenant put up,fill and patch paint them & 
cover scuff marks on the walls (tenant was not charged a full paint), remove fence put up bytenant for her dogs, 
replace broken outlet plates, bent door springs and light bulbs etc. 
REQUIREMENTS FOR CONDITION PROPERTY IS TO BE LEFT IN: 
Refer to lease, lease addendum and move in notice signed and initialed by Tenant 
Lease Item #5 References that property is to be left in a "re-rentable condition" Tenant to deliver the property in 
undamaged, clean and acceptable conditions...,and also states the Tenant's obligation to restore the property in 
acceptable condition 
Lease Item #23 of the lease which references the 30 day notice and cleaning check list 
Lease Addendum that states: Carpets must be professionally cleaned with proof of receipt 
received by office, and property must be cleaned to available checklist specifications. Move in Report: "assumes no defects to property (other than those listed by Tenant) *Tenant signed and initialed 
her agreement to the fore mentioned. 
CONDITION OF PROPERTY AT MOVE OUT 
See attached Move Out report. The home was surfaced cleaned but fixtures, appliances, cupboards,were not clean, 
there were cobwebs on screens and none of the baseboards had been cleaned ordusted, air vents, fans etc wer full 
of dust etc.. Tenant was not charged for re- -cleaning of the carpet. Black light indicated pet urine that had not 
been treated and there was a strong smell of pet urine throughout the home. 
[redacted] did the move-in inspection prior to Ms. [redacted] taking tenancy and she moved 
into a clean property. Nothing on her Move-in report indicates otherwise. There were minor repairs and signs of wear 
as this is an older property. (Ms. [redacted] was not charged for these) 
Ms. [redacted] was not charged for normal "wear & tear" items. 
After her move out, Company Mgr contacted Ms. [redacted] by phone and permitted her the 
opportunity post-inspection to remedy the cleaning issues. Ms. [redacted] declined as she had alreadymoved. 
[redacted] Property Mgt Inc has photo documentation of the condition of the property prior to Ms. 
[redacted]'s move-in as well as photo documentation of the condition at move out. The costs listed in the Deposit 
Disposition are justified. 
Deposit Sumarv: 
$2450 Security Deposit 
$365 Clean interior 
$150 Clean Windows 
$100 Non- Refundable Pet Deposit (blacklight) 
$150 Touch up paint (This was to remove nails put in by tenant — patch and paint over 
them) 
$100 Remove fencing tenant had put up for her dogs and was to remove 
$239.56 Lightbulbs, Outlet plates, door spring repair etc. 
$1345.44 Amount refunded to tenant from her Deposits 
PROPERTY INSPETION MOVE OUT CHECKLIST 
255 ARCH 
DATE: 5/30/14 SED: S-253 OWNER: [redacted] TENANT: [redacted] 
Keys in: yes Garage Door Openers In: Yes 2 
UTILITIES: ELECTRIC ON: yes WATER ON: yes 
EXTERIOR: Front yard not raked, soil from potted plant dumped by front door, miscellaneous small 
trash in rocks by driveway and front of property, front door had spider webs, north side of the house 
was over-grown with plant growth and weeds, not racked. Back yard they raked, but left 3 piles of 
leaves, sea shells, dog dish, stove oven rack and other miscellaneous items, plus back yard smelled of
dog poop. South yard had some raking, but again not picked up. 
LIVINGROOM: Front door was dirty with hand prints and foot scuff marks, needs repainted as locks and 
handles have been changed and looks rough. 
Windows/track/sills/ blinds not cleaned, tracks had lots of bugs & dirt. LR walls had some scuff marksand nail holes. Fireplace vent cover not cleaned. Ceiling fan has heavy dust, ceiling lights need 
dusted/cleaned. Carpet was cleaned by professional, but still looks dirty and stained. 
DININGROOM: Scuffs on walls, some nail holes. Sliding door; window/tracks/blinds dirty; One slat 
broken. Screen needs replaced due to dog clawing at it. The door jam soiled and scuffed. 
KITCHEN: Tile Floor needs further cleaning. Food, dishes, towels, other items left in cabinets, cabinets 
not cleaned, some badly soiled. 
Microwave: not clean, vents heavy with grease and soil Stove: Oven door dirty, broiler drawer dirty 
with food products/dust/grease, broiler dirty. Stove top has grease. Vents heavy with grease. 
Dishwasher; door dirty/bottom of DW badly stained. 
Refrigerator: Exterior dirty, Interior partially cleaned,Tenant did not pull out from wall, floor dirty. 
MASTER BEDROOM: Window/tracks/sills/blinds not cleaned. Some minor scuff marks, 5-6 small nail 
holes. Closet, shelves not wiped off several small pin/nail holes in wall. Ceiling fan not clean. 
MASTER BATH: Cupboards not wiped out, toilet okay, tub okay, shower had soap sm on walls. 
BEDROOM #1: Windows/track/sills/ blinds not cleaned, minor scuff marks on walls, 5-6 screws in walls. 
Ceiling fan not clean. 
BEDROOM #2: Windows/track/sills/ blinds not cleaned, minor scuff marks on walls. 
SECOND BATHROOM: Cabinets not clean, medicine cabinet not clean, toilet heavy calcium build-up, tub; 
heavily soiled, soap sm on shower doors. 
LAUNDRY ROOM: Cabinet not wiped out; Washer; not clean hair and soil around opening, Dryer dirty 
and lint trap not cleaned. Not pulled out, floor dirty. Walls soiled and scuffed. 
GARAGE: Floor not cleaned, personal items left in cabinets, cabinets not wiped clean

Foothills Sedona was the worst experience I've ever had with property management. In my interactions with them, they were consistently ill informed about the law, negligent in their duties, uncooperative, amateurish, and overall unprofessional. In my opinion, run, and find better property management company.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I'm on [redacted]'s computer, so if you want to talk about this call me as I don't want to ask to use hers again. Also, PLEASE tell me if this situation isNOT worth your time to mess with. Iknow how very busy you are and I absolutely don't want you to have to spend time on something that isstupid.

 

With that being said......! am FURIOUS at [redacted] response to your inquiry. I won't respond in too many specifics, but do know that I took pictureswhen we moved out and it was clean to any "normal" person's s ecifications! Please notice that the ma**rity of the terminology had to do with dust, aspider web, fingerprints and lint in the dryer vent! If they were TRYING to make a case against a renter they couldn't have been more specific and itcost me over a THOUSAND dollars.

 

Also keep in mind that not only do I have pictures at move-out, but Ikept all emails of communications and a DATED **URNAL showing all theissues I went through trying to get them to take care of things. We lived with a sink-hole in the back yard for two years and their response was "tomonitor it".

 

1. Was NOT provided the "Handy Dandy Move Out Packet" until we gave notice that we were moving out and it was hand delivered to [redacted] when[redacted] AND THE OWNER did a walk through in April to " see how they would market the property". I even suggested when I met with [redacted] ather office that IF they wanted tenants to adhere to their VERY SPECIFIC cleaning "recommendations" they should attach it to the lease at the time ofmove-in and have it signed. NONE of those specifics about cleaning and POLISHING and PAINTING were in the lease!

 

2. Carpets were cleaned by [redacted] on May 27th. We provided [redacted] with the proof of the cleaning when she did A SCHEDULED WALKTHROUGH on May 28th. I personally scheduled this appointment with her when I met her at her Cottonwood office on May 19th. At her "unofficial"walk through severaldays later she wrote that the carpet "still looked dirty and stained" as I ALSO

indicated in my MOVE-IN comments. As for the "black light" that showed pet urine, we were not provided with results of this and didn't hear aword about it until I got legal counsel.

 

3. I want to see THEIR PHOTOS of cabinets full of our stuff! One cabinet under the sink had my cleaning supplies there when [redacted] came to theSCHEDULED walk through on May 28th. When she opened the cabinet I got the supplies out and thanked her, since I had obviously left them until LAST......since we were MOVING OUT and I would be using them. NOTHING ELSE was left in that house or the garage.

 

4. There were NO missing hardware or burned-out light bulbs. There were nail holes in walls from pictures hanging in the house, but nowhere inmy lease does it say I need to be that specific or do ANY "touch-up" painting.

 

5. [redacted] refers to items #5 and #23 in the lease. It says property must be in re-rentable condition. NOTHING in the way the house was left madeit NOTRE-RENTABLE. The only way it is un-rentable

--

is if you read through the specific little Handy Dandy Move Out Packet that was NOT provided to me at MOVE INI

 

6. As for the changed lock on the front door that looks "ROUGH"  as [redacted] said...IT DID LOOK ROUGH because [redacted] had to changethe lock when it stopped working and THAT IS HOW THEIR REPAIRMAN left it. Again, the owners were there in APRIL WITH [redacted].Nothing was said about the shoddy way the front door looked or the way the back screen door looked because that was just how it lookedI

 

7. Have [redacted] check back to their repair orders in June of 2012 and they will see that the ice¬

maker in refrig. didn't work and the refrigerator was a moldy mess that I cleaned up. I  didn't indicate

11dirty11 items like window sills etc. when Imoved in because Iwas looking for big items such as the

carpet stains, bums on the counters etc. that  I would be blamed for when I moved out.

 

 

 

Regards,

This was previously sent on July 16, 2014 at 3:22 pm

RESPONSE TO *. [redacted] TENANT COMPLAINT 

RENTAL: [redacted] 

General Assessment: 

Ms. [redacted] was a good tenant. She paid her rent on time and called in repairs as required. When she...

rented the 

property, along with her lease, Ms. [redacted] was provided with: a Move In Report which she was to complete and 

return per her lease by June 7, 2012. Along with her other lease documents Ms. [redacted] was provided with a Handy 

Dandy Move Out Pkg with a 30 day notice which explained our move out procedures. Additionally, this was re-sent to 

Ms. [redacted] when she gave her 30 day notice. 

FACT SUMMARY: 

5/29/12 Tenant signed lease: Lease term June 1,2012 to May 31, 2013. Tenant also signed 

an Addendum that states: Carpets must be professionally cleaned with proof of receipt received by office, and 

property must be cleaned to available checklist specifications. Again Ms. [redacted] was aware that there were 

move-out requirement and a list that had to be adhered to. She initialed this line item 

5/31/13 Lease renewal signed 

4/30/14 Tenant submitted 30 day notice ([redacted] form) indicating she would be moving out andnot renewing her

lease. This form also makes mention of the move out package. 

Tenant was aware of the move-out requirements - Again, these documents are given 

with the lease docs and utility sheet. 

5/28/14 Ms [redacted]'objected to move out requirements and stated she'was obtaining legal 

counsel and made claims about condition of the property at move in. 

5/30/14 Company Mgr responded to Ms. [redacted] complaint. Referring her to item #15 of her lease "property is to be 

released in acceptable condition" This is made clear to every tenant that the property is to be left in rentable condition 

that it was in at move in. 

6/13/14 Closing statement $1104.56 was charged for cleaning, remove nails tenant put up,fill and patch paint them & 

cover scuff marks on the walls (tenant was not charged a full paint), remove fence put up bytenant for her dogs, 

replace broken outlet plates, bent door springs and light bulbs etc. 

REQUIREMENTS FOR CONDITION PROPERTY IS TO BE LEFT IN: 

Refer to lease, lease addendum and move in notice signed and initialed by Tenant 

Lease Item #5 References that property is to be left in a "re-rentable condition" Tenant to deliver the property in 

undamaged, clean and acceptable conditions...,and also states the Tenant's obligation to restore the property in 

acceptable condition 

Lease Item #23 of the lease which references the 30 day notice and cleaning check list 

Lease Addendum that states: Carpets must be professionally cleaned with proof of receipt 

received by office, and property must be cleaned to available checklist specifications. Move in Report: "assumes no defects to property (other than those listed by Tenant) *Tenant signed and initialed 

her agreement to the fore mentioned. 

CONDITION OF PROPERTY AT MOVE OUT 

See attached Move Out report. The home was surfaced cleaned but fixtures, appliances, cupboards,were not clean, 

there were cobwebs on screens and none of the baseboards had been cleaned ordusted, air vents, fans etc wer full 

of dust etc.. Tenant was not charged for re- -cleaning of the carpet. Black light indicated pet urine that had not 

been treated and there was a strong smell of pet urine throughout the home. 

[redacted] did the move-in inspection prior to Ms. [redacted] taking tenancy and she moved 

into a clean property. Nothing on her Move-in report indicates otherwise. There were minor repairs and signs of wear 

as this is an older property. (Ms. [redacted] was not charged for these) 

Ms. [redacted] was not charged for normal "wear & tear" items. 

After her move out, Company Mgr contacted Ms. [redacted] by phone and permitted her the 

opportunity post-inspection to remedy the cleaning issues. Ms. [redacted] declined as she had alreadymoved. 

[redacted] Property Mgt Inc has photo documentation of the condition of the property prior to Ms. 

[redacted]'s move-in as well as photo documentation of the condition at move out. The costs listed in the Deposit 

Disposition are justified. 

Deposit Sumarv: 

$2450 Security Deposit 

$365 Clean interior 

$150 Clean Windows 

$100 Non- Refundable Pet Deposit (blacklight) 

$150 Touch up paint (This was to remove nails put in by tenant — patch and paint over 

them) 

$100 Remove fencing tenant had put up for her dogs and was to remove 

$239.56 Lightbulbs, Outlet plates, door spring repair etc. 

$1345.44 Amount refunded to tenant from her Deposits 

PROPERTY INSPETION MOVE OUT CHECKLIST 

255 ARCH 

DATE: 5/30/14 SED: S-253 OWNER: [redacted] TENANT: [redacted] 

Keys in: yes Garage Door Openers In: Yes 2 

UTILITIES: ELECTRIC ON: yes WATER ON: yes 

EXTERIOR: Front yard not raked, soil from potted plant dumped by front door, miscellaneous small 

trash in rocks by driveway and front of property, front door had spider webs, north side of the house 

was over-grown with plant growth and weeds, not racked. Back yard they raked, but left 3 piles of 

leaves, sea shells, dog dish, stove oven rack and other miscellaneous items, plus back yard smelled of

dog poop. South yard had some raking, but again not picked up. 

LIVINGROOM: Front door was dirty with hand prints and foot scuff marks, needs repainted as locks and 

handles have been changed and looks rough. 

Windows/track/sills/ blinds not cleaned, tracks had lots of bugs & dirt. LR walls had some scuff marksand nail holes. Fireplace vent cover not cleaned. Ceiling fan has heavy dust, ceiling lights need 

dusted/cleaned. Carpet was cleaned by professional, but still looks dirty and stained. 

DININGROOM: Scuffs on walls, some nail holes. Sliding door; window/tracks/blinds dirty; One slat 

broken. Screen needs replaced due to dog clawing at it. The door jam soiled and scuffed. 

KITCHEN: Tile Floor needs further cleaning. Food, dishes, towels, other items left in cabinets, cabinets 

not cleaned, some badly soiled. 

Microwave: not clean, vents heavy with grease and soil Stove: Oven door dirty, broiler drawer dirty 

with food products/dust/grease, broiler dirty. Stove top has grease. Vents heavy with grease. 

Dishwasher; door dirty/bottom of DW badly stained. 

Refrigerator: Exterior dirty, Interior partially cleaned,Tenant did not pull out from wall, floor dirty. 

MASTER BEDROOM: Window/tracks/sills/blinds not cleaned. Some minor scuff marks, 5-6 small nail 

holes. Closet, shelves not wiped off several small pin/nail holes in wall. Ceiling fan not clean. 

MASTER BATH: Cupboards not wiped out, toilet okay, tub okay, shower had soap sm on walls. 

BEDROOM #1: Windows/track/sills/ blinds not cleaned, minor scuff marks on walls, 5-6 screws in walls. 

Ceiling fan not clean. 

BEDROOM #2: Windows/track/sills/ blinds not cleaned, minor scuff marks on walls. 

SECOND BATHROOM: Cabinets not clean, medicine cabinet not clean, toilet heavy calcium build-up, tub; 

heavily soiled, soap sm on shower doors. 

LAUNDRY ROOM: Cabinet not wiped out; Washer; not clean hair and soil around opening, Dryer dirty 

and lint trap not cleaned. Not pulled out, floor dirty. Walls soiled and scuffed. 

GARAGE: Floor not cleaned, personal items left in cabinets, cabinets not wiped clean

I rented a home from Foothills Property Management located in Sedona, AZ from June of 2012 to June of 2014. I payed rent on time every month for two years, and had the owners and property management in my home at least three times during the two years with no complaints or issues from them. I gave appropriate notice to move and sceduled a walk through for my last day after carpets were cleaned. I want the public to know that when you move out, Foothills Property Management will expect the house to be cleaner than when you moved in. My security deposit was $2450.00. When Foothills finished picking apart the tiniest specifics about the house, they refunded $1345.44. Their charges included dust, lint, not doing touch-up painting, not doing Spackle on nail holes and not repainting around the front door lock that their repairman changed out and left that way.
Though I talked to my attorney, he said that it would cost more for small claims court than it was worth. Be warned that if you haven't already been provided with their Handy Dandy Move Out Packet, you should request one now. You will be shocked by the "polishing" they will expect, if you expect to get your deposit back. Also, demand the TWO HOUR walk-thru while you are present. When [redacted] showed up for my SCHEDULED walk-thru, she stayed 30 minutes then informed me she would come another day for the "thorough" walk-thru. I was of course moving from Sedona that day and couldn't be there when she came with her white glove.

Foothills Sedona was the worst experience I've ever had with property management. In my interactions with them, they were consistently ill informed about the law, negligent in their duties, uncooperative, amateurish, and overall unprofessional. In my opinion, run, and find better property management company.