This was previously sent on July 16, at 3:pm RESPONSE TO * [redacted] TENANT COMPLAINT RENTAL: [redacted] ** General Assessment: Ms [redacted] was a good tenantShe paid her rent on time and called in repairs as requiredWhen she rented the property, along with her lease, Ms [redacted] was provided with: a Move In Report which she was to complete and return per her lease by June 7, Along with her other lease documents Ms [redacted] was provided with a Handy Dandy Move Out Pkg with a day notice which explained our move out proceduresAdditionally, this was re-sent to Ms [redacted] when she gave her day notice FACT SUMMARY: 5/29/Tenant signed lease: Lease term June 1,to May 31, Tenant also signed an Addendum that states: Carpets must be professionally cleaned with proof of receipt received by office, and property must be cleaned to available checklist specificationsAgain Ms [redacted] was aware that there were move-out requirement and a list that had to be adhered toShe initialed this line item 5/31/Lease renewal signed 4/30/Tenant submitted day notice ( [redacted] form) indicating she would be moving out andnot renewing her leaseThis form also makes mention of the move out package Tenant was aware of the move-out requirements - Again, these documents are given with the lease docs and utility sheet 5/28/Ms [redacted] 'objected to move out requirements and stated she'was obtaining legal counsel and made claims about condition of the property at move in 5/30/Company Mgr responded to Ms [redacted] complaintReferring her to item #of her lease "property is to be released in acceptable condition" This is made clear to every tenant that the property is to be left in rentable condition that it was in at move in 6/13/Closing statement $was charged for cleaning, remove nails tenant put up,fill and patch paint them & cover scuff marks on the walls (tenant was not charged a full paint), remove fence put up bytenant for her dogs, replace broken outlet plates, bent door springs and light bulbs etc REQUIREMENTS FOR CONDITION PROPERTY IS TO BE LEFT IN: Refer to lease, lease addendum and move in notice signed and initialed by Tenant Lease Item #References that property is to be left in a "re-rentable condition" Tenant to deliver the property in undamaged, clean and acceptable conditions...,and also states the Tenant's obligation to restore the property in acceptable condition Lease Item #of the lease which references the day notice and cleaning check list Lease Addendum that states: Carpets must be professionally cleaned with proof of receipt received by office, and property must be cleaned to available checklist specificationsMove in Report: "assumes no defects to property (other than those listed by Tenant) *Tenant signed and initialed her agreement to the fore mentioned CONDITION OF PROPERTY AT MOVE OUT See attached Move Out reportThe home was surfaced cleaned but fixtures, appliances, cupboards,were not clean, there were cobwebs on screens and none of the baseboards had been cleaned ordusted, air vents, fans etc wer full of dust etcTenant was not charged for re- -cleaning of the carpetBlack light indicated pet urine that had not been treated and there was a strong smell of pet urine throughout the home [redacted] did the moinspection prior to Ms [redacted] taking tenancy and she moved into a clean propertyNothing on her Moreport indicates otherwiseThere were minor repairs and signs of wear as this is an older property(Ms [redacted] was not charged for these) Ms [redacted] was not charged for "wear & tear" items After her move out, Company Mgr contacted Ms [redacted] by phone and permitted her the opportunity post-inspection to remedy the cleaning issuesMs [redacted] declined as she had alreadymoved [redacted] Property Mgt Inc has photo documentation of the condition of the property prior to Ms [redacted] 's moas well as photo documentation of the condition at move outThe costs listed in the Deposit Disposition are justified Deposit Sumarv: $Security Deposit $Clean interior $Clean Windows $Non- Refundable Pet Deposit (blacklight) $Touch up paint (This was to remove nails put in by tenant — patch and paint over them) $Remove fencing tenant had put up for her dogs and was to remove $Lightbulbs, Outlet plates, door spring repair etc $Amount refunded to tenant from her Deposits PROPERTY INSPETION MOVE OUT CHECKLIST ARCH DATE: 5/30/SED: S-OWNER: [redacted] TENANT: [redacted] Keys in: yes Garage Door Openers In: Yes UTILITIES: ELECTRIC ON: yes WATER ON: yes EXTERIOR: Front yard not raked, soil from potted plant dumped by front door, miscellaneous small trash in rocks by driveway and front of property, front door had spider webs, north side of the house was over-grown with plant growth and weeds, not rackedBack yard they raked, but left piles of leaves, sea shells, dog dish, stove oven rack and other miscellaneous items, plus back yard smelled of dog poopSouth yard had some raking, but again not picked up LIVINGROOM: Front door was dirty with hand prints and foot scuff marks, needs repainted as locks and handles have been changed and looks rough Windows/track/sills/ blinds not cleaned, tracks had lots of bugs & dirtLR walls had some scuff marksand nail holesFireplace vent cover not cleanedCeiling fan has heavy dust, ceiling lights need dusted/cleanedCarpet was cleaned by professional, but still looks dirty and stained DININGROOM: Scuffs on walls, some nail holesSliding door; window/tracks/blinds dirty; One slat brokenScreen needs replaced due to dog clawing at itThe door jam soiled and scuffed KITCHEN: Tile Floor needs further cleaningFood, dishes, towels, other items left in cabinets, cabinets not cleaned, some badly soiled Microwave: not clean, vents heavy with grease and soil Stove: Oven door dirty, broiler drawer dirty with food products/dust/grease, broiler dirtyStove top has greaseVents heavy with grease Dishwasher; door dirty/bottom of DW badly stained Refrigerator: Exterior dirty, Interior partially cleaned,Tenant did not pull out from wall, floor dirty MASTER BEDROOM: Window/tracks/sills/blinds not cleanedSome minor scuff marks, 5-small nail holesCloset, shelves not wiped off several small pin/nail holes in wallCeiling fan not clean MASTER BATH: Cupboards not wiped out, toilet okay, tub okay, shower had soap sm on walls BEDROOM #1: Windows/track/sills/ blinds not cleaned, minor scuff marks on walls, 5-screws in walls Ceiling fan not clean BEDROOM #2: Windows/track/sills/ blinds not cleaned, minor scuff marks on walls SECOND BATHROOM: Cabinets not clean, medicine cabinet not clean, toilet heavy calcium build-up, tub; heavily soiled, soap sm on shower doors LAUNDRY ROOM: Cabinet not wiped out; Washer; not clean hair and soil around opening, Dryer dirty and lint trap not cleanedNot pulled out, floor dirtyWalls soiled and scuffed GARAGE: Floor not cleaned, personal items left in cabinets, cabinets not wiped clean
This was previously sent on July 16, at 3:pm RESPONSE TO * [redacted] TENANT COMPLAINT RENTAL: [redacted] ** General Assessment: Ms [redacted] was a good tenantShe paid her rent on time and called in repairs as requiredWhen she rented the property, along with her lease, Ms [redacted] was provided with: a Move In Report which she was to complete and return per her lease by June 7, Along with her other lease documents Ms [redacted] was provided with a Handy Dandy Move Out Pkg with a day notice which explained our move out proceduresAdditionally, this was re-sent to Ms [redacted] when she gave her day notice FACT SUMMARY: 5/29/Tenant signed lease: Lease term June 1,to May 31, Tenant also signed an Addendum that states: Carpets must be professionally cleaned with proof of receipt received by office, and property must be cleaned to available checklist specificationsAgain Ms [redacted] was aware that there were move-out requirement and a list that had to be adhered toShe initialed this line item 5/31/Lease renewal signed 4/30/Tenant submitted day notice ( [redacted] form) indicating she would be moving out andnot renewing her leaseThis form also makes mention of the move out package Tenant was aware of the move-out requirements - Again, these documents are given with the lease docs and utility sheet 5/28/Ms [redacted] 'objected to move out requirements and stated she'was obtaining legal counsel and made claims about condition of the property at move in 5/30/Company Mgr responded to Ms [redacted] complaintReferring her to item #of her lease "property is to be released in acceptable condition" This is made clear to every tenant that the property is to be left in rentable condition that it was in at move in 6/13/Closing statement $was charged for cleaning, remove nails tenant put up,fill and patch paint them & cover scuff marks on the walls (tenant was not charged a full paint), remove fence put up bytenant for her dogs, replace broken outlet plates, bent door springs and light bulbs etc REQUIREMENTS FOR CONDITION PROPERTY IS TO BE LEFT IN: Refer to lease, lease addendum and move in notice signed and initialed by Tenant Lease Item #References that property is to be left in a "re-rentable condition" Tenant to deliver the property in undamaged, clean and acceptable conditions...,and also states the Tenant's obligation to restore the property in acceptable condition Lease Item #of the lease which references the day notice and cleaning check list Lease Addendum that states: Carpets must be professionally cleaned with proof of receipt received by office, and property must be cleaned to available checklist specificationsMove in Report: "assumes no defects to property (other than those listed by Tenant) *Tenant signed and initialed her agreement to the fore mentioned CONDITION OF PROPERTY AT MOVE OUT See attached Move Out reportThe home was surfaced cleaned but fixtures, appliances, cupboards,were not clean, there were cobwebs on screens and none of the baseboards had been cleaned ordusted, air vents, fans etc wer full of dust etcTenant was not charged for re- -cleaning of the carpetBlack light indicated pet urine that had not been treated and there was a strong smell of pet urine throughout the home [redacted] did the moinspection prior to Ms [redacted] taking tenancy and she moved into a clean propertyNothing on her Moreport indicates otherwiseThere were minor repairs and signs of wear as this is an older property(Ms [redacted] was not charged for these) Ms [redacted] was not charged for "wear & tear" items After her move out, Company Mgr contacted Ms [redacted] by phone and permitted her the opportunity post-inspection to remedy the cleaning issuesMs [redacted] declined as she had alreadymoved [redacted] Property Mgt Inc has photo documentation of the condition of the property prior to Ms [redacted] 's moas well as photo documentation of the condition at move outThe costs listed in the Deposit Disposition are justified Deposit Sumarv: $Security Deposit $Clean interior $Clean Windows $Non- Refundable Pet Deposit (blacklight) $Touch up paint (This was to remove nails put in by tenant — patch and paint over them) $Remove fencing tenant had put up for her dogs and was to remove $Lightbulbs, Outlet plates, door spring repair etc $Amount refunded to tenant from her Deposits PROPERTY INSPETION MOVE OUT CHECKLIST ARCH DATE: 5/30/SED: S-OWNER: [redacted] TENANT: [redacted] Keys in: yes Garage Door Openers In: Yes UTILITIES: ELECTRIC ON: yes WATER ON: yes EXTERIOR: Front yard not raked, soil from potted plant dumped by front door, miscellaneous small trash in rocks by driveway and front of property, front door had spider webs, north side of the house was over-grown with plant growth and weeds, not rackedBack yard they raked, but left piles of leaves, sea shells, dog dish, stove oven rack and other miscellaneous items, plus back yard smelled of dog poopSouth yard had some raking, but again not picked up LIVINGROOM: Front door was dirty with hand prints and foot scuff marks, needs repainted as locks and handles have been changed and looks rough Windows/track/sills/ blinds not cleaned, tracks had lots of bugs & dirtLR walls had some scuff marksand nail holesFireplace vent cover not cleanedCeiling fan has heavy dust, ceiling lights need dusted/cleanedCarpet was cleaned by professional, but still looks dirty and stained DININGROOM: Scuffs on walls, some nail holesSliding door; window/tracks/blinds dirty; One slat brokenScreen needs replaced due to dog clawing at itThe door jam soiled and scuffed KITCHEN: Tile Floor needs further cleaningFood, dishes, towels, other items left in cabinets, cabinets not cleaned, some badly soiled Microwave: not clean, vents heavy with grease and soil Stove: Oven door dirty, broiler drawer dirty with food products/dust/grease, broiler dirtyStove top has greaseVents heavy with grease Dishwasher; door dirty/bottom of DW badly stained Refrigerator: Exterior dirty, Interior partially cleaned,Tenant did not pull out from wall, floor dirty MASTER BEDROOM: Window/tracks/sills/blinds not cleanedSome minor scuff marks, 5-small nail holesCloset, shelves not wiped off several small pin/nail holes in wallCeiling fan not clean MASTER BATH: Cupboards not wiped out, toilet okay, tub okay, shower had soap s
m on walls BEDROOM #1: Windows/track/sills/ blinds not cleaned, minor scuff marks on walls, 5-screws in walls Ceiling fan not clean BEDROOM #2: Windows/track/sills/ blinds not cleaned, minor scuff marks on walls SECOND BATHROOM: Cabinets not clean, medicine cabinet not clean, toilet heavy calcium build-up, tub; heavily soiled, soap s
m on shower doors LAUNDRY ROOM: Cabinet not wiped out; Washer; not clean hair and soil around opening, Dryer dirty and lint trap not cleanedNot pulled out, floor dirtyWalls soiled and scuffed GARAGE: Floor not cleaned, personal items left in cabinets, cabinets not wiped clean