Foothills Sanitation & Recycling

First I would like to say we are sorry that the refund never got done sooner for some reason or another the paperwork got lost and it did not get to the accounting department.Foothills as always tried to refund monies within the month of ache canceled service.Long about that time we had new office personnel Now to the refund,this customer was on August September October billing cycle he had service through the end of September he was due $for service not received for October that was refunded The other part of the refund was a $deposit that is charged to our customers when they sign up for our service if they cancel service and move out of the area and give a mailing address that is different from what we have on file then the $is refundedThis customer requested the check be mailed to the same address as his service was, The reason that the refund of $is not refunded if they do not move out of service area that is to cover the cost of going out and picking up the cart from the customers location.if a customer cancel service and owes for service the $is used to clear up that outstanding balance and the reminder if any is refunded to the customer so from our calculations this customers refund for service not received and that was for October if he had moved out of the service area he would have been refunded the $depositI am not sure where he got that it was $plus $making it $ The rules on the deposit is listed below Our customer gets refund if the account is in good standings,moves out of the service area of foothills sanitation and no outstanding balance on account Sincerely Customer service Foothills Sanitation and Recycling, Inc

Awesome guys