Footlights & Co. Boutique

By far the best selection and service. The staff is friendly and fun to deal with. The prices are very reasonable, and no matter what your size they have you covered!

Review: Purchased a prom dress for my daughter at Footlights paid $279.00 after a 10% discount because I paid cash. Dress needed alterations was too long, was told it would cost between $40 & $50 cash. Left dress in store for alterations when picked up I noticed right away that it didn't look good. Mention to [redacted] & was told once she steamed it would be fine. Nope not really steaming can not fix the mess they did. After complaining again was told by [redacted] to call the seamstress myself which I did. This was [redacted], she told me to bring dress back to store but because I told her the work was sloppy she was very insulted since she never heard that before & told me to bring it to her house & she would fix it. I did go to her house & she told me " It must of been a day that I was tired" "they brought me too many dresses". Not my problem I told her I paid for the service & expected to have it done properly. [redacted] attempted to fix it but its a mess. Bottom of dress has double stitch in some areas of seam, the stitch skips every so often & material bubbles up pieces of thread are just hanging. I have since been trying to contact [redacted] & can not get a hold of her either shes very busy at the time or never returns my calls. She must know my number by now & no longer answers her phone the last few times I have called. I am very upset!!! I left the dress in her care she said it was her seamstress & I believe she is responsible for the work. I did pay her another $49cash for the "alteration". She has never apologized or try to resolve the issue, instead told me to contact the lady & I have been inconvenienced driving around trying to do her work. Very unprofessional.

Product_Or_Service: prom gownDesired Settlement: DesiredSettlementID: Refund

she has destroyed the dress without even attempting to make it work for me. I don't expect to get the full amount back but I don't think its fair that she has made all of that money from me & does not suffer any consequences. How many people is she going to do this to? I am not rich & I paid her cash $328.00 for a dress. I now have contacted another seamstress & will see if anything can be done. However prom is in 3 days not much time to try to fix her mess. And ag