FootLocker

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below On the response supplied by Foot Locker, I see that they correspond with their bank on whether an order is approved and did not receive details on the "recommended" cancelation of my orderI happen to work for a bank and know the process of each department all too wellTherefore, I know that a bank MUST supply details (i.eInsufficient funds, closed account, short credit history, etc.)Therefore I would like Foot Locker to go back to the their bank and get clarification on why the bank recommended to cancel the order, as they should have from the beginningFurthermore, the solution to go through [redacted] to make a purchase is ridiculous because I would incur additional, unnecessary costs to simply make a purchase Regards, [redacted]

I reviewed the additional information that Mr [redacted] provided in his follcorrespondence I sincerely apologize that we are not able to provide the specific reason why our bank recommended that we not accept his order I would be more than happy to provide the information if it was available to us, but unfortunately we do not have access to any specific decline reasons We only receive a yes or no answer during our verification process Regarding [redacted] orders, Mr [redacted] certainly does not have to use that payment option if he doesn’t wish to do so I just wanted to make sure he was aware that every other payment method is subject to payment verification and in the event that our bank recommends decline, we do have to cancel the order Thank you Lindsey B Customer Care Supervisor Foot Locker

I don't know how in the world these [redacted] have an A+ ratingthey deserve an [redacted] for what they've been doing latelyTuition is ridiculous, definitely NOT ANYWHERE NEAR being the lowest priced college in the area, as they used to advertise themselves as beingAdministration doesn't care about their students, as long as they're getting their money, they don't even know who you areThere is definitely rampant and obvious favoritism, and if you don't fit into the category of their "look what we're doing" students, then you might as well kiss any hope of being noticed goodbye I could take the time to list the rest of the issues with this school, but it would take to long and I'm sure you already get the idea$a credit hour is wayyyyyy too much for this or any other school, especially when you get treated like sm Take my advice, don't go here

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
On the response supplied by Foot Locker, I see that they correspond with their bank on whether an order is approved and did not receive details on the "recommended" cancelation of my order. I happen to work for a bank and know the process of each department all too well. Therefore, I know that a bank MUST supply details (i.e. Insufficient funds, closed account, short credit history, etc.). Therefore I would like Foot Locker to go back to the their bank and get clarification on why the bank recommended to cancel the order, as they should have from the beginning. Furthermore, the solution to go through [redacted] to make a purchase is ridiculous because I would incur additional, unnecessary costs to simply make a normal purchase. 
Regards,
[redacted]

I don't know how in the world these [redacted] have an A+ rating... they deserve an * for what they've been doing lately. Tuition is ridiculous, definitely NOT ANYWHERE NEAR being the lowest priced college in the area, as they used to advertise themselves as being. Administration doesn't care about their students, as long as they're getting their money, they don't even know who you are. There is definitely rampant and obvious favoritism, and if you don't fit into the category of their "look what we're doing" students, then you might as well kiss any hope of being noticed goodbye.
I could take the time to list the rest of the issues with this school, but it would take to long and I'm sure you already get the idea. $725 a credit hour is wayyyyyy too much for this or any other school, especially when you get treated like sm.
Take my advice, don't go here.

I received your correspondence and reviewed the information in Mr. [redacted]'s account. I sincerely apologize for any inconvenience related to the cancellation of his recent Foot Locker order. I spoke with the supervisor of our Payment Verification Department and had him review Mr. [redacted]'s account...

in detail.  He confirmed that due to the increased order volume from Back to School season and numerous product launches, their department  has had to submit many orders to our bank for approval in order to clear the backlog as quickly as possible. Our bank reviewed Mr. [redacted]'s order and recommended that it be cancelled; unfortunately we are not provided with any further details as to the reason for these recommendations. Mr. [redacted] is welcome to replace his order but as stated on our website, all orders are
subject to payment verification and we reserve the right to verify all orders and cancel any that do not pass the verification process.  The only guaranteed payment method is [redacted], as those orders are prepaid and not subject to verification.  If Mr. [redacted] does not wish to undergo the verification process and risk future cancellations, I would recommend that he use [redacted] as his payment method. Thank you, Lindsey B. Customer Care Supervisor Foot Locker

I reviewed the additional information that Mr. [redacted] provided in his
follow-up correspondence.  I sincerely
apologize that we are not able to provide the specific reason why our bank
recommended that we not accept his order. 
I would be more than happy to provide the information if it was available
to us, but unfortunately we do not have access to any specific decline
reasons.  We only receive a yes or no
answer during our verification process.
Regarding [redacted] orders, Mr. [redacted] certainly does not have to use
that payment option if he doesn’t wish to do so.  I just wanted to make sure he was aware that
every other payment method is subject to payment verification and in the event
that our bank recommends decline, we do have to cancel the order.
 
Thank you.
 
Lindsey B.
Customer Care Supervisor
Foot Locker

Review: Every single person I have talked to in this store has a horrible attitude. I always try to conduct myself with the upmost respect and professionalism in all situations, and I approached this situation the same way. I had to return a pair of shoes for an exchange because the pair I had purchased had a strap to break off. They didn't have my size when I went to return them, so they said they would send me a pair in 2 days. It has been three days and I called today and yesterday and both times, the employees have had horrible attitudes, and have all just been very rude to me no matter who I speak to. It's as if they do not want to even try to help me, much less be respectful and professional towards me. If I had to grade this business, I would give them an F, only for the employees. Worst customer service I have ever dealt with in my life. Very dissapointed and upset. No one has any right to treat the customers like that.Desired Settlement: I just want my shoes I payed almost 140 dollars for replaced like they promised, and then I will never go back to that store again.