[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
I would like to apologize for the delay in addressing this issue - I have been off work *** *** *** *** ** *** ***. I returned to work part-time yesterday. I wanted to clarify a couple of items that were addressed in her statement. Ms*** did submit a list of repairs
and upgrades to the property. Some of the items - of the items were already in process of being done and/or approved to do (plumbing, windows, doors, screens, ch&a service). of the items were to be checked out for consideration (repair or replace fence) and the last items were marked to the lease as either not doing (installing garbage disposal, replacing chipped tile) or tenants responsibility (replacing a/c filters monthly).The items that Ms*** requested would have greatly increased the value of the rent, however, at this time the owner choose to leave cosmetic items alone and keep the rent lower. Ms*** submitted an estimate for replacement of the fence costing between $1,up to $3,287. If the owner had invested these funds into the home, he would have expected the rent to be increased to cover the improvements of appx$per month. The fence was important to her because she has two dogs. Ms*** also questioned the $garbage fee. Actually that is the fee for Duval County trash collection, per home - per month. Clay County collection fee averages $per home - per month, however, the owner pays it yearly. The *** ad did state that the home had a move in special, in error, and it was changed. With that being said, I would have agreed to honor that had she moved in. Ms*** was advised of the error at the time and decided to move forward, however, I would have approved that special to her had I been available. We would have made that correction for her on her next month rent.When Ms*** originally applied she requested an extension to hold the property for additional days til February 1st. At this point, the office manager spoke to Ms*** and she was going to move in on February 1st with the understanding that Ms*** was going to repair the fence herself. On the 1st Ms*** did not come in to sign her lease. She was contacted on the 2nd and Ms*** then wanted to extend her move in date again to February 15th. They explained to her that she needed to move in as agreed or she would forfeit her holding fee. The home had been held off the market for Ms*** since January 15th and holding until February 15th for her to move in would have equated to a full month's rent lost.Although according to the holding fee agreement Ms*** signed, she agreed that if she did not move in by February 1st, she would forfeit the $in full. We wish that Ms*** would have explained that she couldn't afford to move in and we could have possibly worked something out. We will apply $of the holding fee towards lost rent and return $to Ms***. We are sorry that Ms*** decided not to move in and we hope she found a suitable place. If Ms*** hasn't found a new home and she wants to rent a home owned by the same owner then we are able to offer her $off her first month rent
Thank you for the well wishes, however, I was re-admitted back to the hospital with complications the day I responded. Since we have not been able to promptly return messages, please be aware that we had written a check to you on 2/28/15, returning the full amount, $600. Sorry for the delays.Sincerely,[redacted]San Marco Properties, Inc.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
I would like to apologize for the delay in addressing this issue - I have been off work *** *** *** *** ** *** ***. I returned to work part-time yesterday. I wanted to clarify a couple of items that were addressed in her statement. Ms*** did submit a list of repairs
and upgrades to the property. Some of the items - of the items were already in process of being done and/or approved to do (plumbing, windows, doors, screens, ch&a service). of the items were to be checked out for consideration (repair or replace fence) and the last items were marked to the lease as either not doing (installing garbage disposal, replacing chipped tile) or tenants responsibility (replacing a/c filters monthly).The items that Ms*** requested would have greatly increased the value of the rent, however, at this time the owner choose to leave cosmetic items alone and keep the rent lower. Ms*** submitted an estimate for replacement of the fence costing between $1,up to $3,287. If the owner had invested these funds into the home, he would have expected the rent to be increased to cover the improvements of appx$per month. The fence was important to her because she has two dogs. Ms*** also questioned the $garbage fee. Actually that is the fee for Duval County trash collection, per home - per month. Clay County collection fee averages $per home - per month, however, the owner pays it yearly. The *** ad did state that the home had a move in special, in error, and it was changed. With that being said, I would have agreed to honor that had she moved in. Ms*** was advised of the error at the time and decided to move forward, however, I would have approved that special to her had I been available. We would have made that correction for her on her next month rent.When Ms*** originally applied she requested an extension to hold the property for additional days til February 1st. At this point, the office manager spoke to Ms*** and she was going to move in on February 1st with the understanding that Ms*** was going to repair the fence herself. On the 1st Ms*** did not come in to sign her lease. She was contacted on the 2nd and Ms*** then wanted to extend her move in date again to February 15th. They explained to her that she needed to move in as agreed or she would forfeit her holding fee. The home had been held off the market for Ms*** since January 15th and holding until February 15th for her to move in would have equated to a full month's rent lost.Although according to the holding fee agreement Ms*** signed, she agreed that if she did not move in by February 1st, she would forfeit the $in full. We wish that Ms*** would have explained that she couldn't afford to move in and we could have possibly worked something out. We will apply $of the holding fee towards lost rent and return $to Ms***. We are sorry that Ms*** decided not to move in and we hope she found a suitable place. If Ms*** hasn't found a new home and she wants to rent a home owned by the same owner then we are able to offer her $off her first month rent
Thank you for the well wishes, however, I was re-admitted back to the hospital with complications the day I responded. Since we have not been able to promptly return messages, please be aware that we had written a check to you on 2/28/15, returning the full amount, $600. Sorry for the delays.Sincerely,[redacted]San Marco Properties, Inc.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]