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For Elegance Catering & Cakes

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Reviews For Elegance Catering & Cakes

For Elegance Catering & Cakes Reviews (1)

I signed a catering contract with the company prior to learning that the hotel banquet room would not accommodate our affair. Upon learning that that I went to another venue but they do not allow outside vendors. I contacted For Elegance Catering immediately and advised the owners. Mr [redacted] stated that rather than I lose my deposit, he would prepare 2 fruit baskets. When I called him to followup and make arrangement, he stated that he has an affair and is unable to fufill his promise. I asked him to provide it to me earlier but he refused. Desired Settlement Since he made the promise of providing me fruit baskets, I think that he should fulfill his promise. At his point I want my money back as I was not at fault and I contacted him immediately. This all occurred in April. Business Response Our business values the patronage of every customer and we strive to provide quality service to our customers. As a part of booking our catering service, we do require a $300 non-refundable deposit that is shared with customers prior to booking our service. The clients signed a statement acknowledging this to ensure transparency. Once our business receives a deposit, we do not book any more functions for that date because we are then contracted to provide dedicated services for our client. The client received a copy of the contract stating that the deposit was non-refundable. The client booked us for her function but later changed her mind for whatever reason. Our business suffered a greater loss due to the fact that we could not book any additional caterings for this day because we obligated ourselves to this client, by virtue of the contract and the non-refundable deposit. A contract was signed with mutual agreed upon responsibilities. There is nowhere on the contract that obligates me to provide the client with a fruit basket for breaking the contract with my business. This simply is not anything I promised the client. The client broke the contract so she is not entitled to any additional services. I can provide a signed copy of the contract that the client signed. The catering contract clearly states, "A $300 non-refundable deposit is required to secure all catering jobs." While I regret that my business is not able to cater this function, I lost out as a business person because the client did not fulfill her contractual obligations. I sincerely wish the client good luck on the catered affair.Consumer Response As soon as I learned that the hotel could only hold 40 people, I immediately advised the vendor of the room size issue and the vendor stated that they would prepare 2 fruit baskets. This was in March so he did have time to obtain replacement business.I regret the the owner is now stating several times that are not correct:First, he did verbally offer to make the fruit baskets to offset my lost. He said that he would meet me and drop it off. Secondly, he did obtain business for the date as he stated to me yesterday that this was the reason that he was unable to provide the baskets to me now. He clearly stated that he has a committment for the 4th. I even asked if he could provide it earlier as he promised, but he stated that he was not obligated to do so because it was not in the contract. I asked him to bake me pies or cake and again refused. True he did not amend the contract to state this; however, he has not been truthful in his statements. I regret that he made a statement and now states otherwise.

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Description: Caterers

Address: 244 S Collins Rd, Sunnyvale, Texas, United States, 75182-4625

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www.forelegancecatering.com

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