For Eyes Optical Company of Coconut Grove

Got my new glasses in a week, the staff is great and the doctor really knows hers business. Highly recommended.

I WENT INTO THE FOR EYES OPTICAL STORE WITH INTENT TO GET PRESCRIBED CONTACTS LENS FOR MY EYES. HOWEVER IN SPITE OF VISITING THE SAME LOCATED SEVERAL DIFFERENT OCCASIONS AND GIVING THE LOCATION MY VALID/CURRENT INSURANCE INFORMATION THEY REFUSE TO FILL PRESCRIPTION IN A TIMELY MANNER, REFUSE TO ADDRESS MY CONCERNS WITH BILLING BUT YET BILLED MY INSURANCE AS IF THEY FULFILLED MY PURPOSE OF ORIGINAL VISIT/TO GET CONTACTS TO IMPROVE VISION ISSUES. MOREOVER I HAVE CALLED MULTIPLE TIMES TO SPEAK WITH MANAGEMENT OR TO REQUEST THE REP CALL MY INSURANCE FOR CLEAR COVERAGE ISSUES BUT REPS AT THIS LOCATION NOT ONLY FAIL TO RETURN CALLS OR ADDRESS MY ISSUES THEY TEND TO SAY THEY DONT HAVE ME IN THEIR SYSTEM BUT HAVE A FILE ON ME AND YET FAIL TO COMPLY OR ADHERE TO MY VISION ORDER. THEY HAVE NOT EVEN KEPT RECORD OF MY COMING FOR TWO MONTHS TO JUST GET ACCURATE EYE WEAR IN SPITE OF ME SIGNING IN ON EACH OCCASION INCLUDING MY LAST VISIT BEING NOVEMBER 23,. I SEEN *** THIS IS VERY CRUEL, INEXPERIENCE AND UNPROFESSIONAL LOCATION AND I WOULD LIKE THEM TO REFUND MY INSURANCE FOR FAULTY BUSINESS INTERACTION FOR I NEVER GOT PROPER SERVICES RENDERED AND THE STAFF REFUSING TO REMEDY THIS MATTER IN A TIMELY MANNER. THIS WAY I CAN GO TO ANOTHER PLACE TO GET MY VISION NEEDS MET PROFESSIONALLY IN A TIMELY AND ACCURATE MANNER THEY ADVERTISE 100% CUSTOMERS SATISFACTION BUT THEY HAVE NEVER SHOWED ME ANY SATISFACTION IN REGARDS TO MY CUSTOMER SERVICE EXPERIENCE. I HAVE BEEN CALLING VISITING AND THEY YET TO ADDRESS ANY CONCERNS OR VERIFY ANY INFORMATION I HAVE AND OR TAKE ANY ACCOUNTABILITY ON WHY IS 2 MONTHS THAT I HAVE BEEN TRYING TO GET CONTACTS
Product_Or_Service: CONTACT LENSES

I have been waiting for my cash refund to be credited to my debit card for 2 weeks
I have been dealing with trying to get my refund now for 2 weeks I have spoken to corporate and the store manager and they have taken my debit info more then once and each time telling me they have done it or are doing it and still nothing they have there product back and now o want my money

Glasses w/o errors/scratches never received after paying in full 3 months ago. Ridiculous errors, terrible service and mgmt that doesn't care.
Ordered and paid for prescription sunglasses in December, 2018. They were sent back-and-forth to the lab 3 times due to errors and scratches, each time taking several weeks. Management doesn't care, it's March, 2019 & still no glasses received. It's more upsetting to not have a complaint addressed by management than it is to not have receive the product. I will never shop here again, I want my money back and an apology from someone higher up than local would be appreciated for all the times I've come in, taking valuable time out of my schedule and spending my precious earned money on gas to come in only to find out they screwed up yet again, having called me to come in without even looking over their shoddy work.

in the past two years I purchased aproximately six pairs of glasses, the frames were ***, so expensive. Of those six, all had anti-glare treatments and of those six, one pair, the pair that had been least used, began to wear off unevenly and caused poor vision out of that pair. I took them to the local store and the district manager said that they were older than a year and thus they were not going to do anything to correct their clearly faulty product. When I complained, they escalated and several days later the regional manager offered a 30% discount on new glasses. Ever since the new ownership of this company the products have been significantly cheapened and the attitude toward the customer has significantly deteriorated at the corporate level. The individual store employees are struggling with very poor management. I will now gladly take my business elsewhere.
Product_Or_Service: anti-glare coating
Order_Number: dont know
Account_Number: dont know

Orland Park, illinois......Horrible company. 4th time back and they still cannot get my prescription correct. Instead, they are blaming me for "wearing them wrong". I asked for a refund and was given the run around.
This has not been resolved to my satisfaction and the staff there could care less. $400 down the drain and I am a retiree on a fixed income with no vision insurance.

TERRIBLE CUSTOMER SERVICE!!!! can't stress that enough. Snellville location is terrible. the receptionist should not be employed. period. by any business.

Throw the whole staff away. Appointment was on the 13th of October, doctor could not find my prescription for the trials and said she had to order them and they would call me as soon as they arrived. NEVER received that call. I ended up getting frustrated because I couldn't see, and called them. the receptionist is so *** rude its a shame. kept placing me on hold as if I wasn't a customer who has been waiting on their call for 2 weeks. if I hung up and called back(because I was literally on hold for 11 mins) she would pick up and say hold and put me back on hold. All of this because they could "locate" my prescription or trials and did know how to tell me that being that it had already been two weeks and needed the doctor to tell them where to find it. Why are they employed if the doctor has to do all the work?? stupidest place ever. I only got some type of resolve when I expressed that I would be filing a claim and called their head quarters division. Head quarters was helpful but tried to make it seem like it was not that big of a deal, which to me is another sign of poor customer service because I have already paid them and two weeks later i'm still not able to see well and that's not a big deal? Exams, contacts, glasses, etc... none of it is cheap and if I paid for it two weeks ago, it should at least be a big enough deal to apologize.

NO ONE APOLOGIZED!!!!!!!

The glasses I purchased in 2017 had the right glass fall out 3x and were sent back to the factory to be corrected. They again fell out in Sept 2018 but the warranty had expired. Since this was the 4th time in less than 2 years, I felt they should fix it again. I was told each time the lens did not totally fill the frama consistent mistake on making the glasses. I went to the store in early Sept 2018 and saw ***, who consulted with the store manager, ***, and AGREED to redo my glasses ( I was told I could pick out another frame and they would redo the glasses AT NO CHARGE!). *** and Ms. did it as good customer service since it occurred so many times even though my warranty had expired. I asked if it could wait until after 13 Sept as I had an important speech to give on 13 Sept. *** sad that would be no problem and I returned on 15 Sept to have it done. *** was not there and a new manager refused to honor the promise made to me. That is customer service at it's worst.
TWO FAILINGS: Glasses made poorly; Costumer service one day not honored the next.

Twice followed up in person at their office and twice we called within 7 months to follow up a prescription glasses to be used by my cousin *** who wanted to use a prescription glasses while she was admitted to the hospital in September 2017 and then later died and never got to receive her order of prescription glasses from this company. What a story. The sisters came from the Philippines to get her remains and visited this company but everytime, agents were not aware of the request for refund. Then later gave us a contact oerson by the name of *** Customer Service Manager Corporate Office. Twice I called ledt a message and got no reply.Product_Or_Service: Eye GlassesAccount_Number: XXX-XXXXX

On 12/29/17, I picked up my 5th pair of contacts and the prescription is still not right. I have worn monovision gas permeable contacts for more than 10 years and have been a patient at For Eyes in Bloomingdale, IL, for more than 20 years, seeing the same Eye Doctor. They cannot get my prescription right this year. I have seen 3 different eye doctors, and one of them twice. Each time they admit that there is a problem with the prescription or fit and that they will fix it. I finally asked that they just refill the prescription from December 2016 since I am wearing them and can see well. They supposedly ordered the exact same pair, but they did not fit correctly. Dr. *** said that there was an error with the size of the lens. He reordered again and I can see near, but not far. I am still wearing my 2016 prescription and can see perfectly, so why can't they just repeat the same order? I have sent emails and called customer service many times. They only answered three times. The first time I was told that the Regional Manager or Sales Director was looking into the issue, the second time I was told that I would get a call back that day. I haven't heard anything and have since left two more messages because they won't answer. The exam and lenses were paid by my insurance, so there is no refund due to me. I JUST WANT CONTACTS THAT I CAN SEE WITH and I am going to inform my insurance company about this next. I will NOT return to the same location. For Eyes needs to make good on this.

On October 20, 2017, I visited For Eyes and ordered new prescription lenses for my reading glasses. I informed the store manager, ***, that I have *** and want to use my insurance benefits for the lenses, which would cover almost all, if not all, of the costs. *** said no problem, gave me a form to complete and to mail to *** to be reimbursed, without providing any further information or explaining its relationship with ***. This lead me to believe that For Eyes is covered by ***. I paid the total of $257.25, and was told by the store manager that *** would reimburse me upon mailing in the form.On November 8, 2017, I received a check for only $45.00 from ***. When I called ***, they told me that they had reimbursed me only $45 because For Eyes is 'out of network.? If For Eyes was in-network, my out-of-pocket would have been nominal. I contacted the store manager, explained the issue due to her failure to explain that For Eyes is out of network, and asked for a reimbursement of $100 to compensate me for some of the costs I was forced to incur. *** was extremely rude and hostile, and literally to me that she does not have the patience to deal with me. When *** called again, *** placed me on hold and went off to help another customer. She refused to give me her manager's contact info, and refused to reimburse any portions of the bill. She only offered a refund in exchange for the return of the lenses I am now using. I rely on my reading glasses and cannot go weeks without them again. Returning the lenses is not an option. I emailed the For Eyes Corporate Headquarter on Nov. 8, 2017. They responded that they will forward my complaint to management, however, despite my follow-up email, I have received no response. They simply do not care to resolve this matter. $100 is a reasonable and modest amount for this business to pay for their error.
Product_Or_Service: Prescription lenses for reading glasses

I have been a For Eyes (***) customer for about 8 years. I generally receive good service, so I keep going back. I recently returned to purchase glasses. Store manager *** helped me. He quoted me $732 for my progressive lens glasses, but said I could further reduce the price by purchasing a six month supply of contact lenses for $118. I thought about it overnite then called back the next day to place the order. When I got the order I noticed that there were only two boxes of contacts (6 in each box). I spoke to the manager again about it and he told me that was a six month supply, or in other words, I should wear a pair of lenses for 30 days... These are not "extended wear" lenses. I asked to speak to the *** who agreed that the lenses should only be worn for two weeks and the manufacturer (*** & ***)also recommends fresh lenses after two weeks. I've worn contacts for over 30 years, so when someone says "Six month supply" I know that's four boxes of 6 lenses (two boxes= 3 months, one for each eye, of course). Despite this, the manager told me that if I wanted another two boxes (a true 6-month supply), 'd have to pay another $118. He said this three times to me, in reply to my questions, like I was a child and took no responsibility for the error or tried to make it right. Sure, I could have/should have asked at the time of the offer how many boxes he meant, but most people who are familiar with lenses just know that you don't wear disposables 30 days in a row and a box is 3 months. The manager could have also been more specific and said that I was buying two boxes of contacts for $118, he deliberately kept using the phrase "6 month supply". I consider this false advertising or Bait and Switch and as far as I'm concerned FOR EYES in NORWOOD ripped me off for $118 dollars because when I called to complain the store manager put up a wall.
Product_Or_Service: Contact lenses
Order_Number: XXX-XXXXX

HORRIBLE SERVICE. GLASSES MADE WRONG MULTIPLE TIMES AND HAD TO BE SENT BACK MULTIPLE TIMES
I have had horrible experiences with ForEyes Optical manufacturing my eye glass purchases. There have been significant levels of errors that have occurred between the company getting my prescription and making my glasses. I purchased a pair of glasses that the ForEyes team sent to their lab (2wk wait) that came back as reading glasses instead of vision glasses. The glasses had to be sent back to their lab (another 2wk wait). When the glasses came back the 3rd time they had my prescription PLUS someone else's prescription combined in my lenses and they, again, had to be send back (another 2wk wait). The associate gave them to me and told me they were mine! I had to argue with the associate (at the Midlothian Tnpk) before she would look at the paperwork and upon her review, realized my prescription was wrong and had to be re-made AGAIN. This took a total of 6 WEEKS before I got glasses. My NEXT issue was at the Short Pump location. I ordered glasses and sunglasses (2 wk wait from purchase to arrival) and I could not see out of either pair when they came back. I immediately informed the associate that I could not see and it was recommended that maybe it was because this was a new prescription; I needed to allow some time to adjust and I should wear them for a week and see what happens. After a week, I still could not see so I went back to my optometrist to make sure my eyes had not changed. My optometrist informed me that my glasses had been made with THE WRONG PRESCRIPTION. The strength of the left eye was wrong; it should have been -0.75 but it was made with a +0.75 which was why I could not see. I took my documentation back to the Short pump store and they confirmed the glasses were made wrong. They sent them back (another 2 wk wait). The glasses came back and the tint was so dark that they looked like sunshades! They were totally different from what I paid for or what I needed. Each pair of glasses took close to or exactly 6 weeks and for someone who is needs glasses to see, these timeframes are beyond unacceptable; not to mention the financial outlay from me and my insurance company.