For Sale By Owner Services

The situation with this customer is regrettable and I am very sorry they are not happy with our serviceHowever, there is no way the repair made caused the second leakApparently the force of the water being turned back on caused that to happenWe did call to explain this to the customerThe original leak was on the hot water line to the showerSince there were no shut off valves to the shower, we had to turn off the water to the buildingWe made the repairApparently the pipe on the cold water side was brittle and cracked, causing a second leak, which we repaired.There was already some damage to the kitchen ceiling because that's why we were called in the first place I would be willing to forego some of the charge on this invoice, by reducing it to $184.00, our standard service charge for the first hour ($150) and the balance for material

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,

The situation with this customer is regrettable and I am very sorry they are not happy with our service. However, there is no way the repair made caused the second leak. Apparently the force of the water being turned back on caused that to happen. We did call to explain this to the customer. The...

original leak was on the hot water line to the shower. Since there were no shut off valves to the shower, we had to turn off the water to the building. We made the repair. Apparently the pipe on the cold water side was brittle and cracked, causing a second leak, which we repaired.There was already some damage to the kitchen ceiling because that's why we were called in the first place . I would be willing to forego some of the charge on this invoice, by reducing it to $184.00, our standard service charge for the first hour ($150) and the balance for material.

In January of 2015 [redacted] contracted us to install two types of fence. Along the rear property line we installed 6ft high white vinyl privacy fence. And down the right side of the property we installed 4ft high black open spaced aluminum fence. Murphy Fence has never been contacted for any type...

of repairs to this property. On Monday January 23, 2017, we here in South Jersey were hit with a major storm. A ‘Nor Easter hit our area with 65 mph winds that caused much property damage as well as flooding, major beach erosion and wide spread power outages thru our area. On Tuesday January 24, 2017, we were inundated with phone calls for estimates on fence repairs. In that one day, we were booked up solid for the remainder of that week as well as the first 2 days of the next. On Wednesday January 25, 2017 [redacted] called our office to have someone come and fix her fence. Holly our receptionist explained to [redacted] that due to the storm and the high volume of repair calls we have received that it would be Tuesday January 31, 2017 before we could get there to assess the damage. [redacted] explained that she would not be home and Holly assured her that we would be able to look at it without her being there and would contact her after seeing the damage. She was fine with this and proceeded to give her name, address, and contact phone number. We only received this one call from [redacted]. On Tuesday afternoon January 31, 2017, our estimator went out to survey the damage to [redacted]’s fence. There was no damage to the 6ft white vinyl privacy fence and except for 1 section the 4ft black aluminum fence was also in excellent condition. What we did see was that there was one section of 4ft black aluminum fence that was clearly impacted by something quite large. The force of the impact dented and broke all 3 metal rails. This damage is certainly not a warranty or workmanship issue. Based on the mound of tree limbs and piles of sawdust on the street there was certainly storm damage to this property. We took several photos of the property, fence, mound of tree limbs as well as the piles of sawdust. We take pictures of all estimates, and installations, especially those calling for repair work after severe storms. I would be happy to email the Revdex.com these photos. Before we would call [redacted] with her estimate for repair we received this written complaint from the Revdex.com/[redacted]. It’s quite clear that [redacted] lodged this complaint before we had the opportunity to look at her damaged fence. It is also quite clear that this damage was caused by some large projectile and not a manufacturing defect! Again, we would be happy to forward you our photos of her property. We are quite satisfied that [redacted] is going to contract another company to repair her fence. Her actions in lodging a complaint before our company could assess the damage speaks volumes. There is no basis for her complaint and we look forward to discussing the matter further. If you have any questions, please don’t hesitate to contact me. Amy L[redacted]