For The Low Auto

REF : CASE #[redacted] TO WHOM IT MAY CONCERN : PLEASE BE ADVISED MS. [redacted] PURCHASED THE [redacted] VIN #[redacted], FEBRUARY 11, 2015. THfS VECHICLE WAS PURCHASED 'AS- IS/NO WARRANTY' AS NOTED BY THE 'BUYERS GUIDE' AND...

'BUYERS ORDER' ENCLOSED HEREIN FOR YOUR REVIEW. MS. [redacted] DROVE THE CAR FOR APPROXIMATELY 14 DAYS, WHEN SHE NOTED THESE PROBLEMS. THE CAR RAN GOOD WHEN WE HAD IT ON THE LOT. THERE ARE NO NEW-USED CARS. IF MS. [redacted] HAD CALLED ME, AS A CUSTOMER SERVICE COMPANY, WE WOULD HAVE ASSISTED HER IN RESOLVING THIS MATTER. MY BUSINESS IS BASED ON 'CUSTOMER SERVICE' AND 'REFFERALS'. WE Will NOT REFUND ANY MONEY TO MS. [redacted] AS THE CAR WAS SOLD AS-IS/NO WARRANTY. FOR THE LOW AUTO IS A COMPANY THAT SELLS HIGH MILAGE CARS AT RESONABLE PRICES TO ASSIST THE PUBLIC AT LARGE. AS-IS/NO WARRANTY IS NOTED TO ALLOW THE CUSTOMERS TO SEEK COMPETENT ADVICE PRIOR TO PURCHASE. FOR THE LOW AUTO, LLC 382 E. WILLIAMSBURG ROAD SANDSTON, VA. 23150

Review: I bought a [redacted] from For The Low Auto on Feb.11, 2015. I looked the car over , everything looked good. The mileage was high but that was ok. I asked to test drive it and I was told no but I didn't think much about it due to the sales person being busy. I asked if there were any mechanical issues and he guaranteed that there were not, that he had driven the car himself and it did great. I paid $3,300 for this vehicle. Last Wednesday night it started to over heat and ultimately broke down. I had to buy several parts including a radiator thermometer, a cap and hosing. The car however is still over heating and is not drive able until I completely replace the radiator if that's the ultimate issue due to what my mechanic says. I am very unplease, I have not even had this vehicle thirty days yet.Desired Settlement: I would like my $3,300 back to purchase another vehicle or atleast half of that price back to help me buy the radiator and other parts that are needed to get this car running properly so that I can get to work and school and transport my son.

Business

Response:

REF : CASE #[redacted] TO WHOM IT MAY CONCERN : PLEASE BE ADVISED MS. [redacted] PURCHASED THE [redacted] VIN #[redacted], FEBRUARY 11, 2015. THfS VECHICLE WAS PURCHASED 'AS- IS/NO WARRANTY' AS NOTED BY THE 'BUYERS GUIDE' AND 'BUYERS ORDER' ENCLOSED HEREIN FOR YOUR REVIEW. MS. [redacted] DROVE THE CAR FOR APPROXIMATELY 14 DAYS, WHEN SHE NOTED THESE PROBLEMS. THE CAR RAN GOOD WHEN WE HAD IT ON THE LOT. THERE ARE NO NEW-USED CARS. IF MS. [redacted] HAD CALLED ME, AS A CUSTOMER SERVICE COMPANY, WE WOULD HAVE ASSISTED HER IN RESOLVING THIS MATTER. MY BUSINESS IS BASED ON 'CUSTOMER SERVICE' AND 'REFFERALS'. WE Will NOT REFUND ANY MONEY TO MS. [redacted] AS THE CAR WAS SOLD AS-IS/NO WARRANTY. FOR THE LOW AUTO IS A COMPANY THAT SELLS HIGH MILAGE CARS AT RESONABLE PRICES TO ASSIST THE PUBLIC AT LARGE. AS-IS/NO WARRANTY IS NOTED TO ALLOW THE CUSTOMERS TO SEEK COMPETENT ADVICE PRIOR TO PURCHASE. FOR THE LOW AUTO, LLC 382 E. WILLIAMSBURG ROAD SANDSTON, VA. 23150