Forbush Lumber Company

I have attached all the communication I have with Aaron BrothersThey stated they submitted the claim, and I have requested information regarding this claim, but have not heard backThis is not a reputable company and their workers are not trained properly as the damage to my belongings and damage to my former home showsThis is not an "A-" company as they attestI am hoping you can help me resolve this by making them responsible for the damage they did as well as repairing the wall at my former homeAlong with paying $for the move, I will have to repair my damaged furniture , fix the hole in the wall, and replace my lost itemsThey should be responsible for thisSee attachmentsTHank you I have sent you documentsPls akowledge receipt [redacted] ***

Mr [redacted] responded to Ms [redacted] damage claims by going on-site to inspect the damage as is our right, per AaronBrosMoving System, Inc.'s Terms and ConditionsWe offered to settle with Ms [redacted] for $which is what the declared value of said damaged items isThis denomination came from the valuation insurance Ms [redacted] agreed to at the beginning of her move, set forth by the state of Illinois which states that if damage is to occur, the shipper will receive"cent per pound per article." Mr [redacted] explained this to Ms [redacted] however, she denied this settlement

Initial Business Response / [redacted] (1000, 5, 2015/07/16) */ On 6*24*as stated Aaron Bros moved Ms [redacted] I went out to address the damage claim and spoke with Ms [redacted] 's motherShe stated that the movers brought the t.v in from the moving truck and placed it on the first floor of the home She then moved it to the basement as stated by Ms [redacted] We packed the tv in boxes prior to moving it and charged her for the boxesWe also did a visual inspection before moving televisionsIf there are any visible damages we bring it to the customer attention before we move itSince there were no visible damages we proceeded with the moveThe damage is only detectable when the t.v is onI do not believe my movers damaged this t.v, damage may have occurred when the t.v was moved from the first floor to the basement by Ms [redacted] Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/07/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) The boxes I purchased as I stated before were wasted robe boxesWardrobe boxes have a pole at the top for clothes that remain on hangerHow can thoseboxes over three uncovered tvsOne TV is inches, the other is inches, and the last TV is inches The inch (broken) and inch TV was placed in the basement where they were to be assembled laterThe inch TV was placed on the first floor because it was bigMy inch uncovered television was moved less than four feet to the dresserThere is no pathway obstruction at allYou clearly stated you don't believe your movers broke my tvMeaning you don't have the facts because you were not thereYou originated the response as if you were there because if you were you would know exactly where my tvs were placed Final Business Response / [redacted] (4000, 19, 2015/08/24) */ We maintain our positionWe are willing to settle this matter based on the minimum amount required by the state of Illinois which is cent per lb per articleThat is all the state of Illinois require us to do Respectfully Submitted [redacted] General Manager Note from the Revdex.com [redacted] if you could please let me know that you went to the business to pickup the check I would really appreciate it Thank you, [redacted] Final Consumer Response / [redacted] (2000, 24, 2015/09/11) */ Called Miss[redacted] and she confirmed she received the money promised by the business 09/11/Case closed resolved

Complaint: [redacted] I am rejecting this response because: It was not truthful, the books were n a reinforce tote the movers moved it with a Dolley out my first apartment even though the tote had wheels and handleThe movers didn't attempt to move it in my apartment but left it downstairsMr [redacted] came out sometime later and I informed him that they movers said they couldn't move the couch because of a globe that I told them I could take offMr [redacted] is extremely rude I told him that since I had to pay someone else to complete the move I should get some of my money back but he refused Sincerely, [redacted]

In regards to the complaint filed by Ms *** I went out to Ms *** residence to look at the sofa the movers refused to move The reason the movers refused to take the sofa up to the second floor of her residence is because they would have damaged the walls and the sofa it is a common practice
of ours to refuse to move be any item if we can not move it safely and without causing any damage to the item or the propertyThe reason they refused to move the tote is it was an extra large tote loaded with books and and it was extremely heavy they did however bring it into her apartment to expect the movers to carry something that is not properly packed is unreasonable and excessiveFor these reasons we are denying this claim *** *** Aaron Bros Moving System ***

RE: Complaint #*** To Whom It May Concern, Aaron BrosMoving System, Inchad Ms*** *** scheduled for a move on September 3, at 8:00amDue to one of our drivers (who is crucial to our operations) "calling off" of work at the last minute that morning, we were
unable to meet our commitment to Mrs***We called Ms*** as soon as we received notice that we would be short-handed on that morning to notify her of the situation and to apologize for the unforeseen inconvenience this causedAaron Brostried to reschedule Ms*** move for another day and offered a discount on the moving services, but Ms*** declined stating that she had to move on that day, September 3, As a solution, we worked with Ms*** to find her another licensed and bonded moving company to provide her with the same day service (on September 3, 2016) that she required and she agreed to hire *** Movers*** Movers is a licensed and bonded moving company that has been in the logistics business for yearsIt appears that the quality of service provided by *** Movers was not up to MsWalter's standards which is unfortunate, but should not be a reflection of Aaron BrosMoving System, IncWe feel that Aaron Broscan not and should not be held liable for the work performed by another moving company and for this reason, we are denying this claim ***. Sincerely, ** ***

With all due respect we stand by original response our movers completed the move in a professional manner we only charged for the work we performed Our mover are in structured to use extreme care in handling our customers items if they can’t move an item with out damaging it or the real property they instructed to place the item where the customer suggestsShe chose to have some one else take the sofa up stairs it is not uncommon in the Moving industry for movers to refuse to carry a box or container that is over packed or improperly packed So for the above reasons we stand by our original decision

*** Furniture went to Mr*** home, as requested by Aaron Bros., to survey the damage of the piano leg and to provide us with a quote for repair*** Furniture determined that the same piano leg had been broken before and poorly repaired prior to Mr*** move with Aaron
Brosand because of this, Aaron brosdoes not feel 100% responsible for this damage claimWe are willing to work with Mr*** to come up with a reasonable settlement; however, we are denying the claim that our company is fully responsible for the full $needed to repair the damage

I have attached all the communication I have with Aaron BrothersThey stated they submitted the claim, and I have requested information regarding this claim, but have not heard backThis is not a reputable company and their workers are not trained properly as the damage to my belongings and damage to my former home showsThis is not an "A-" company as they attestI am hoping you can help me resolve this by making them responsible for the damage they did as well as repairing the wall at my former homeAlong with paying $for the move, I will have to repair my damaged furniture , fix the hole in the wall, and replace my lost itemsThey should be responsible for thisSee attachmentsTHank you I have sent you documentsPls akowledge receipt *** ***

Mr. [redacted] responded to Ms. [redacted] damage claims by going on-site to inspect the damage as is our right, per Aaron. Bros. Moving System, Inc.'s Terms and Conditions. We offered to settle with Ms. [redacted] for $200 which is what the declared value of said damaged items is. This denomination...

came from the valuation insurance Ms. [redacted] agreed to at the beginning of her move, set forth by the state of Illinois which states that if damage is to occur, the shipper will receive".30 cent per pound per article." Mr. [redacted] explained this to Ms. [redacted] however, she denied this settlement.

Initial Business Response /* (1000, 5, 2015/07/16) */
On 6*24*2015 as stated Aaron Bros moved Ms. [redacted]. I went out to address the damage claim and spoke with Ms. [redacted]'s mother. She stated that the movers brought the t.v in from the moving truck and placed it on the first floor of the home....

She then moved it to the basement as stated by Ms. [redacted]. We packed the tv in boxes prior to moving it and charged her for the boxes. We also did a visual inspection before moving televisions. If there are any visible damages we bring it to the customer attention before we move it. Since there were no visible damages we proceeded with the move. The damage is only detectable when the t.v is on. I do not believe my movers damaged this t.v, damage may have occurred when the t.v was moved from the first floor to the basement by Ms. [redacted]
Initial Consumer Rebuttal /* (3000, 8, 2015/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The boxes I purchased as I stated before were wasted robe boxes. Wardrobe boxes have a pole at the top for clothes that remain on hanger. How can those2 boxes over three uncovered tvs. One TV is 38.5 inches, the other is 70 inches, and the last TV is 22 inches.
The 38.5 inch (broken) and 22 inch TV was placed in the basement where they were to be assembled later. The 70 inch TV was placed on the first floor because it was big. My 38.5 inch uncovered television was moved less than four feet to the dresser. There is no pathway obstruction at all. You clearly stated you don't believe your movers broke my tv. Meaning you don't have the facts because you were not there. You originated the response as if you were there because if you were you would know exactly where my tvs were placed
Final Business Response /* (4000, 19, 2015/08/24) */
We maintain our position. We are willing to settle this matter based on the minimum amount required by the state of Illinois which is .30 cent per lb per article. That is all the state of Illinois require us to do
Respectfully Submitted
[redacted]
General Manager
Note from the Revdex.com [redacted] if you could please let me know that you went to the business to pickup the check I would really appreciate it.
Thank you,
[redacted]
Final Consumer Response /* (2000, 24, 2015/09/11) */
Called Miss.[redacted] and she confirmed she received the money promised by the business 09/11/2015. Case closed resolved.

Initial Business Response /* (1000, 5, 2015/08/18) */
As stated in Ms. [redacted]'s complaint there were damages to her couches and tables, I informed her that we would take steps to get her items repaired and as recently as August 17th I was in communication with her about the progress of these...

repairs. I responded to her email sent the morning of the 17th of August and informed her that I had contacted a repairman that specializes in leather repair and that he stated it would take a few days to respond due to the volume of work he currently had in front of us.
My goal is to have the damages repaired by a reputable company as soon as they are available instead of having a non vetted company perform what may be substandard repairs immediately. Hopefully Ms. [redacted] will continue to work with me so that this can occur as quickly as possible.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It has been way too long and I have nothing but Mr. [redacted] word which is questionable at this point. This has been an inconvenience to me and I paid Mr. [redacted] Moving Company for the services rendered and I demand the same consideration. My patience has run out and if Mr. [redacted] cannot deliver in a timely manner he needs to pay me for my damages.
As I told Mr. [redacted] in my last email I could have someone out from a reputable company like tomorrow.
Final Business Response /* (1000, 16, 2015/10/07) */
After speaking to Ms. [redacted] we decided to have a leather repair company look at the items to be repaired. When she was informed that the furniture needed to be brought into the repair shop for the repairs to take place she declined the repairs and decided to take Aaron Bros, to small claims court
Final Consumer Response /* (3000, 18, 2015/10/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr. [redacted] did not tell the complete truth. I phoned Mr. [redacted] on a Saturday and he said that he had found someone who could come to my house and repair my furniture and that I need to give him two days that I could be home for this. I emailed him the two days and got no response so I phoned him on Monday and that's when I was told that someone would be out to my house to pick up the furniture on that Wednesday. I asked him to give me the name of the company that would be doing the repair work and he hesitated so I asked again and he said that he had to search the internet for the name and he would call me back. When he did call me back he gave me a company name of Dee's Furniture Repair. I told him I did not trust him and I would not put my furniture in his hands again and that he can pay me for the repair work. He said he could pay me for the furniture if I had a bill of sale for the furniture and that he would then have to take the furniture. This man is absolutely a shyster and definitely not a business man. So thats when I said I did not want anymore contact with him and that I would be taking him to court.

Complaint: [redacted]
I am rejecting this response because: It was not truthful, the books were n a reinforce tote the movers moved it with a Dolley out my first apartment even though the tote had wheels and handle. The movers didn't attempt to move it in my apartment but left it downstairs. Mr. [redacted] came out sometime later and I informed him that they movers said they couldn't move the couch because of a globe that I told them I could take off. Mr. [redacted] is extremely rude I told him that since I had to pay someone else to complete the move I should get some of my money back but he refused 
Sincerely,
[redacted]