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Ford Lincoln Fairfield

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Reviews Ford Lincoln Fairfield

Ford Lincoln Fairfield Reviews (5)

Initial Business Response / [redacted] (1000, 8, 2015/09/23) */ The current issues with Ms***'s car are unrelated to what was previously fixedWe would be happy to fix these issues, unfortunately the car is out of warranty and any repairs will be at the customer's expenseIf Ms [redacted] wishes to pursue the Lemon Law with this vehicle we will provide her with the correct contact information to do so

Initial Business Response / [redacted] (1000, 5, 2015/08/26) */ The part needed for Mr [redacted] ' car is unfortunately no longer in productionWe have been in contact with Ford Motor Company and they have no way of getting one to usI believe Mr [redacted] has opened a case with Ford Motor directly to further resolve the issueWe do take responsibility for the lack of communication between Mr [redacted] and ourselves and disciplinary actions will be taken Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is the 4th Ford Mustang that I have ownedYet, this newer Mustang has a problem that Ford can't seem to fixI can understand Ford being unable to fix an antique like their Model T, but this car is less than years old with only 71k miles on the motorAntiques aside, I expect a company as big and as established as Ford to be capable of fixing their own product I find it unacceptable that the Ford Motor Company makes products that they are incapable of fixing when the vehicle is less than years oldIF this is in fact the case, AND the part has been "backordered" like I was told multiple times by Ryan, it would seem like a sound business move for Ford to recognize that this problem is widespread and take a proactive approach to do something about it I have purchased Ford because of the quality of my previous experience with their MustangsNone of my other Mustangs suddenly died on the freeway putting me in harms way like this one did, which almost resulted in my car being hit by a semi truckThis experience has adversely affected my view of the Ford Motor Company and shaken my confidence with their productsIF Ford thinks that it is completely reasonable to be incapable of fixing their own product with a newer replacement or backwards compatible part(that they are completely capable of manufacturing), they should make potential customers aware of their inability or disinterest in fixing their vehicles with less than 100k miles With my previous Mustangs (89,91,and 93) which never failed me, I was always able to get almost anything through the aftermarketCan't Ford find an aftermarket source for this part so that I can have a working Ford Mustang again? Final Business Response / [redacted] (4000, 9, 2015/09/04) */ The customers issue is with Ford Motor Company it's self, we are just a third party in the matterFord Fairfield has been in constant contact with Ford Motor Company to resolve the issueUnfortunately there isn't much more we, as a dealership, can do Final Consumer Response / [redacted] (4200, 11, 2015/09/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) My problem is with Ford FairfieldFord Motor Company shares some of the blame but had Ford Fairfield taken a more proactive approach to this problem, they could have informed me MONTHS AGO that it was impossible to have my car repaired through Ford Fairfield and the Ford Motor Company Instead, I have had to continually call the dealership to get ANY type of update regarding the situationAfter the car arrived I was told to bring the spare key so that they could reprogram my computer, then I was told that they'd need to order a PCM, then I was told it was enroute, then I was reassured that the part was definitely on the way, then I was told that the part was on backordered so it would be in my best interest to have Ford Fairfield send my PCM to get rebuilt, then I heard nothingNOTHING I know that parts like these are remanufactured all the timeIs there some law that forbids Ford Fairfield from contacting somebody besides the Ford Motor Company about this part? Is it against the rules for Ford Fairfield to find an alternate shop that CAN fix my car? If so, why couldn't they tell me this MONTHS ago? Considering the fact that Ford Fairfield's poor customer service has allowed this situation to drag on for three months unresolved, I don't think that this would have been too much to expect

See attached

Initial Business Response /* (1000, 8, 2015/09/23) */
The current issues with Ms. [redacted]'s car are unrelated to what was previously fixed. We would be happy to fix these issues, unfortunately the car is out of warranty and any repairs will be at the customer's expense. If Ms. [redacted] wishes to pursue...

the Lemon Law with this vehicle we will provide her with the correct contact information to do so.

Initial Business Response /* (1000, 5, 2015/08/26) */
The part needed for Mr. [redacted]' car is unfortunately no longer in production. We have been in contact with Ford Motor Company and they have no way of getting one to us. I believe Mr. [redacted] has opened a case with Ford Motor directly to further...

resolve the issue. We do take responsibility for the lack of communication between Mr. [redacted] and ourselves and disciplinary actions will be taken.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the 4th Ford Mustang that I have owned. Yet, this newer Mustang has a problem that Ford can't seem to fix. I can understand Ford being unable to fix an antique like their Model T, but this car is less than 10 years old with only 71k miles on the motor. Antiques aside, I expect a company as big and as established as Ford to be capable of fixing their own product.
I find it unacceptable that the Ford Motor Company makes products that they are incapable of fixing when the vehicle is less than 10 years old. IF this is in fact the case, AND the part has been "backordered" like I was told multiple times by Ryan, it would seem like a sound business move for Ford to recognize that this problem is widespread and take a proactive approach to do something about it.
I have purchased Ford because of the quality of my previous experience with their Mustangs. None of my other Mustangs suddenly died on the freeway putting me in harms way like this one did, which almost resulted in my car being hit by a semi truck. This experience has adversely affected my view of the Ford Motor Company and shaken my confidence with their products. IF Ford thinks that it is completely reasonable to be incapable of fixing their own product with a newer replacement or backwards compatible part(that they are completely capable of manufacturing), they should make potential customers aware of their inability or disinterest in fixing their vehicles with less than 100k miles.
With my previous Mustangs (89,91,and 93) which never failed me, I was always able to get almost anything through the aftermarket. Can't Ford find an aftermarket source for this part so that I can have a working Ford Mustang again?
Final Business Response /* (4000, 9, 2015/09/04) */
The customers issue is with Ford Motor Company it's self, we are just a third party in the matter. Ford Fairfield has been in constant contact with Ford Motor Company to resolve the issue. Unfortunately there isn't much more we, as a dealership, can do.
Final Consumer Response /* (4200, 11, 2015/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My problem is with Ford Fairfield. Ford Motor Company shares some of the blame but had Ford Fairfield taken a more proactive approach to this problem, they could have informed me MONTHS AGO that it was impossible to have my car repaired through Ford Fairfield and the Ford Motor Company.
Instead, I have had to continually call the dealership to get ANY type of update regarding the situation. After the car arrived I was told to bring the spare key so that they could reprogram my computer, then I was told that they'd need to order a PCM, then I was told it was enroute, then I was reassured that the part was definitely on the way, then I was told that the part was on backordered so it would be in my best interest to have Ford Fairfield send my PCM to get rebuilt, then I heard nothing. NOTHING.
I know that parts like these are remanufactured all the time. Is there some law that forbids Ford Fairfield from contacting somebody besides the Ford Motor Company about this part? Is it against the rules for Ford Fairfield to find an alternate shop that CAN fix my car? If so, why couldn't they tell me this MONTHS ago? Considering the fact that Ford Fairfield's poor customer service has allowed this situation to drag on for three months unresolved, I don't think that this would have been too much to expect.

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