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Ford Lincoln of Queens

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Reviews Ford Lincoln of Queens

Ford Lincoln of Queens Reviews (17)

After a careful review of the complaint, Ford Lincoln of Queens agreed to take back the vehicle from our customer and refund the vehicle depositThis transaction has already occurred and it was understood that our customer would notify the Revdex.com of their satisfaction of the resolution of complaintPlease let me know if any further action is required

After a careful review of the complaint, Ford Lincoln of Queens agreed to take back the vehicle from our customer and refund the vehicle deposit. This transaction has already occurred and it was understood that our customer would notify the Revdex.com of their satisfaction of the...

resolution of complaint. Please let me know if any further action is required.

The application was filled out on [redacted]. The lead provider was even able to provide the IP address of the computer it was submitted from (I will provide to you if I receive authorization from you) It is my understanding that submitting and clicking the authorization form would clearly be ‘permissible purpose’.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and while I accept the full refund which can be mailed via check or refunded to the credit card used. I still believe it was purposefully diagnosed incorrectly and I still question previous work done at that facility. I disagree with the "band aid fix", it was a worn gasket that was replaced, there was nothing mangled about it. I've lost confidence in this location and will not return. The matter has been resolved.
Sincerely,
[redacted]

On Wednesday April [redacted] met with [redacted] at our dealership. We satisfied his request for an extended warranty. [redacted] was satisfied and agreed to withdraw the complaint.

I purchased a 2011 Dodge Ram 1500. Unfortunately I had several mechanical problems with the vehicle. The first salesman [redacted]  [redacted] lead me to believe that this dealership was going to make this truck purchase one of my worst experiences. He had very little concern in customer satisfaction. However, after speaking with one of the owners, he assured me that they would fix the truck or refund me my money.  He also assigned another salesman [redacted] who helped me with any problems I was having. Salesman Steve was an older gentleman who knows how to try and satisfy the customer. This was a vehicle  that unfortunately had more problems then they knew about.  I guess that's probably why the previous owner traded it in. Mr. Steve stayed on top of the job. I was always able to reach him. If, I had to leave a message he would called me back within two minutes even when he didn't have any updates on the repairs on the vehicle, he still would call me back. Great customer service on his behalf. Unfortunately, the truck couldn't be fixed trouble free within my first 45 days. Mr. Eric a man of his word return my money and try to find me another truck. In business , you can't always make every customer happy but their customer satisfaction is guarantee. That's good enough for me. Thank you [redacted] again for your continuous diligent.

This complaint is without merit because [redacted] submitted an application through Kelly Blue Book on 4/**/16. According to the information provided by [redacted] he was interested in purchasing a new 2016 Mazda 3 and provided his information to run his credit for purchase. Kelly Blue Book then...

forwarded this lead to our dealership for processing and quotation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
I have never applied for a car loan nor do I recall applying for a car I demand that you remove the hard inquiry from my credit report.failure to do so will result in a lawsuit against ford of queens and kbb
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Artemiy Isakov

Review: I took the car in for a noisy muffler on 2/**/15 to Ford Lincoln of Queens, they did a diagnostic and reported it was a "mangled exhaust causing loud noise". They recommended changing the entire muffler and told me the charge for parts would be $1880.70 and labor $375.00. I declined service, and they charged me $135.78 for the diagnostic. I took the same vehicle to [redacted] and they stated it was a worn gasket and they repaired it that day for $87.00. I am concerned they are intentionally over charging customers, or untrained and improperly diagnosing car issues. I previously took my car there in 2014 for my moon roof which was not closing properly. They first said I needed to reprogram it, and when that didn't work they said they needed to replace the motor of the window and they wanted to charge approx. $900, I declined. Shortly after the battery died and I replaced it myself, and the moon roof worked as it should. Prior to that in another vehicle they told us to replace the front suspension, and we did and now question if we actually needed to. I think their practices need to be looked in to, and I should get my diagnostic fee back, which cost more than the actual repair of the muffler, which now runs without issue.Desired Settlement: I should be refunded for the diagnostic fee and assessment practices need to be reevaluated.

Business

Response:

I have researched the complaint and under these circumstances I can understand why [redacted] feels the way he does. Both issues appear to be the difference between putting a bandaid on the problem, and fixing the problem properly. As a Factory dealer, all of our technicians are factory trained and certified and we do not use aftermarket parts for our repairs. Our technician determined that due to the condition of the exhaust system, replacing it was the proper repair. As far as the moonroof is concerned, our technician feels that the higher amperage of new battery is probably overcoming the problem and as the battery weakens again, the motor will start to have the same problems again. Even with this information, I am still considerate of [redacted]'s feelings about the situation and will agree to refund the $138.78 in full. Please let me know how this should be facilitated.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and while I accept the full refund which can be mailed via check or refunded to the credit card used. I still believe it was purposefully diagnosed incorrectly and I still question previous work done at that facility. I disagree with the "band aid fix", it was a worn gasket that was replaced, there was nothing mangled about it. I've lost confidence in this location and will not return. The matter has been resolved.

Sincerely,

Review: On 11/**/2013, my brother, [redacted], brought my car (Lincoln Navigator) to Ford Lincoln of Queens in [redacted], to change the front tires because the front tires valves were broken. During the repair, the technicians dropped the car and damaged undercarrage. The technicians claimed they repaired the damages and changed the tires. On 12/*/13, my brother took the car back to Ford Lincoln of Queens because the hood did not close properly due to damage caused by the shop. The technicians made adjustment. In April 2014, I noticed that the A/C produced only warm air so I asked my brother to bring the car back to Ford Lincoln of Queens for check up. The tecchnician claimed the front radiator support was rotten and A/C condensor was broken so they wanted to charge me more than $5,000. When I took the car to other repair shop, Automotive Service, LLC., I was told A/C condensor and radiator support were damaged due to physical from under, not because of the radiator support was rotten out. The estimate of the repair would be $2,131.38. My brother contacted the Ford Lincoln of Queens but they refused to take any responsibility.Desired Settlement: I would like the Ford Lincoln of Queens to repair the broken radiator and condensor, or pay $2,131.38 for repair and any legal fee.

Business

Response:

I have interviewed my employees and I understand their opinion that the damage was due to the fact that the cross-member was extremely rotted and rusted. In light of the fact that there was an incident that disputably could have contributed to the problem, we will agree to repair the Air Condition Unit and the radiator support.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and will contact the company. If they are willing to take this responsibility, I will be very pleased with the decision. As I stated before, I brought the car to other company for repair and was told the defect was due to prior damage caused by them. I thank you for your assistance and will keep you posted if there is any changes.

Sincerely,

Review: the day that I purchase the vehicle on my way home I discover a problem with the vehicle I call the dealer right away they said to bring it back the next day which I did they sai they were going to fix the issues and if I had any further issue with it they would take it back and give me my refund,after keeping the vehicle for a few days I pick it up and the same issue was there so ti took it back to the dealer.I spoke the gregg cohen and he said that they can't take it back but the vehicle because its mine ands now they wanna go back in the vehicle again to try fixing it.making note I haven't had a the car for whole day from the day of per chase so I told him no way I can buy a vehicle and the same day I have problems with it and they try twice to fix it and wanna go a third time.this is when I took back the vehicle to them and leave it and they still didn't give me back my refund,oh and I made a 1,250.00 deposit and on the papers shows I only deposit $500.00Desired Settlement: I would like to have my money back

Business

Response:

After a careful review of the complaint, Ford Lincoln of Queens agreed to take back the vehicle from our customer and refund the vehicle deposit. This transaction has already occurred and it was understood that our customer would notify the Revdex.com of their satisfaction of the resolution of complaint. Please let me know if any further action is required.

Review: Salesman very inconsiderate and unappreciative of my purchase. Never made repairs since original purchase. Salesman stated repairs and service would be done on vehicle. I was giving excuses, that special appointments had to be made to complete repairs. Truck had problem starting two days after picking it up. Dealer stated it was fixed. I went to pick the vehicle up and it wouldn't start again.They kept it for almost two weeks, stated it was fixed and I could pick it up the next day. Again, he had to keep it because it wouldn't start. I told them from the beginning that the truck feels like it's not getting any gas. I asked the dealer to check the fuel pump. Don't believe they considered it. I have spoken to other salesman, managers and the owner and I am still unable to get any customer satisfaction. I purchased the vehicle on May **, 2015 and have only driven the truck for about ten non consecutive days. It's now July *, 2015 and payment is due for a vehicle I haven't enjoyed driving as of yet.Desired Settlement: Dealer to pay for the first month payment since I didn't get to use the vehicle. Give me a written guarantee that upon return of the vehicle all the repairs will be fixed. If not, the dealer will keep the truck and I will receive a full refund including taxes and fees.

Business

Response:

We are always very concerned when a customer is not happy and has a problem with his vehicle. This vehicle was unfortunately very difficult to diagnose and repair. In order to ensure that the repair was done properly we sent [redacted]'s truck to a [redacted] dealership to be repaired, all the while providing a loaner vehicle while it was in service. [redacted] has since picked up his vehicle and it is our understanding that he is satisfied.

Consumer

Response:

I purchased a 2011 Dodge Ram 1500. Unfortunately I had several mechanical problems with the vehicle. The first salesman [redacted] lead me to believe that this dealership was going to make this truck purchase one of my worst experiences. He had very little concern in customer satisfaction. However, after speaking with one of the owners, he assured me that they would fix the truck or refund me my money. He also assigned another salesman [redacted] who helped me with any problems I was having. Salesman Steve was an older gentleman who knows how to try and satisfy the customer. This was a vehicle that unfortunately had more problems then they knew about. I guess that's probably why the previous owner traded it in. Mr. Steve stayed on top of the job. I was always able to reach him. If, I had to leave a message he would called me back within two minutes even when he didn't have any updates on the repairs on the vehicle, he still would call me back. Great customer service on his behalf. Unfortunately, the truck couldn't be fixed trouble free within my first 45 days. Mr. Eric a man of his word return my money and try to find me another truck. In business , you can't always make every customer happy but their customer satisfaction is guarantee. That's good enough for me. Thank you [redacted] again for your continuous diligent.

In an attempt to make a long story short, I ordered a new car in the summer (Aug [redacted]) and was told it would be ready in 6-8 weeks from that. To get information and updates, I had to call the sales person on average 4-6 times to get a call back (I called 1st after a month per instructions to get an update). I was eventually told "October [redacted]" - which would be about 8 weeks. Great I thought. I had to hound them once again the day before to get confirmation. Then the date changed. The date changed 4 more times, each time with a different story as to why and any questions I asked were met with disdain that I asked the question. Ford corporate got involved and even they weren't given an answer and were lied to (Ford filed their own internal complaint both for me and for themselves). I asked if they could find a different car nearby and was told there was none. I was never given an order number and when I asked for it was told, "I'm not going to give you that. If you're asking for that, I'd rather give you your money back as their's no trust". In shock, I queried how their could be trust after the ever changing stories, deceit and rude treatment. After literally being yelled at and spoken to in an incredibly disrespectful manner, I promptly canceled my order and demanded my refund. After telling the manage (who had also previously been unresponsive) that I was filing complaints, I actually got my money back quickly - which I was shocked about.

This is the worst experience I have ever had with buying/leasing a car and between myself and my family we have done this at least 20 times. As soon as they have you locked in (in their mind) all niceness goes out the window and you are no longer a customer but an inconvenience.

I went to a different dealer literally the next day and am picking my car up tomorrow - quite shocking for a car I was told by Ford of Queens "isn't anywhere in the North East".

Review: On February **, 2015 I purchased a 2011 lincoln mkx from ford lincoln of queens. I was told the vehicle had navigation, when I tried it, it came up with nothing. I noticed the SIM card was missing. I went back into the dealership and told the [redacted] that the vehicle was missing the navigation card. He then went looking for one from another vehicle and could not find one. He told me he will order it. I then left and went to lincoln service in valley stream, part of same dealership, they told me the vehicle does not have navigation. I was shocked. When I called back the dealership and spoke to the [redacted], he denied telling me it had navigation. I asked to speak to his [redacted] which they told me was mike duff. I left a message on his phone. [redacted] returned my call, I explained what had happened and he said he will look into it and get back to me. [redacted] never returned my call. I called back four times and left messages and did not receive any call backs. I am extremely disappointed in this dealership an want some sort of restitution.Desired Settlement: They cannot put navigation in my vehicle unless it is an after market and I do not want that. Because they mis represented this sale, I would like to have a three year extended warranty added to my vehicle at no charge to me. If that is not done then I want a replacement vehicle of exactly what I purchased. 2011 lincoln mkx, black, with all the options currently in the vehicle. WITH NAVAGATION.

Business

Response:

On Wednesday April [redacted] met with [redacted] at our dealership. We satisfied his request for an extended warranty. [redacted] was satisfied and agreed to withdraw the complaint.

Went to the dealership on 12/**/2015 looking to lease a new car. Sales person approached us to talk more about it but went straight to the price and told us that we can't afford it. We had left in disbelief and never wanted to look back at that place. Got a call the next day from an associate from the dealership that tried to get us to come in and wanted to give a better price. So I had left work early to get there in time and went again on 12/**/2015. When I arrived I was basically hearing the same prices and showed a letter that I had received from them clearly stating that they can keep our payments the same, which is an all out lie!!!

Review: Back in March 2013, I had the Lincoln Ford shop work on my Ford Free Star van. The van had 40,000 miles on it and needed a transmission replaced. I paid close to $3000.00 to have a rebuilt transmission placed in the car. When the van was returned, a few days later there was a leak of transmission fluid. I had the van towed back to the shop. I was guaranteed the van was fine. A few days later as I was pulling out of my driveway, the car would not switch into gear, engine light was on and had a transmission problem again. I paid out of my pocket to have the van towed again to the shop. I was told that there was a problem with the rebuilt transmission and had to wait for the Ford company to allow the shop to replace it. This past week, I was getting onto the parkway and the same thing happened again, car would not switch into gear. I called the shop and they towed the car from Brooklyn to their shop in Queens. I was told that there was a wire out of place that connects to the panel to the transmission. On Friday, June **, 2013 I drove out to the shop in Queens to pick up my car. I was again guaranteed that the car was fine and fixed. I was also told that both sales and mechanic personal drove the van and said all was well. As I drove out of the shop, the same thing happened, engine light on and I could not switch the van into gear. The transmission failed yet another time. I was given a loaner car and another guarantee that they would fix the problem.Desired Settlement: I think its fair that I am entitled to a full refund and a proper repair to my van. I live in Queens and work in Brooklyn so during this time I had to rely on others for transportation and pay put of pocket. A loaner car was offered by the shop twice, but I still had to find ways to pick up the car. It was truly an inconvenience to both myself and my family.

Business

Response:

While we sympathize with [redacted] regarding the problems she had with the repairs, we did everything possible under the circumstances to accomodate our customer. While the rebuilt transmission originally installed did fail, we replaced it again at no charge to the customer and provided a loaner car. I do not know of any transmission shops and I know there are very few dealerships that would provide a loaner vehicle to a customer with an 8 year old vehicle in for repair and pay for the tow charges. The last time the van would not change gears was from a wire not connected properly. It cannot be expected for any type of business to perform perfect repairs 100% of the time, but what can be expected is that a business does everything possible to accomodate the customer. I believe we have done that and it is not fair to expect a business to give $6,000 of work away for free because a transmission failed that was rebuilt in a factory in detroit, and wire slipped out of place. It is my understanding that [redacted]'s vehicle does not have any problems and we will continue to warranty her car if she has any problems with the repairs going further.

Best regards,

Business

Response:

I do not think that it is possible that I can convince you of our efforts and intentions, but I recognize that good intentions do not take away the stress and aggravation you experienced. My staff and I apologize for the inconvenience you experienced at our store and I trust that you will accept the goodwill I have offered.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I bought a 2005 Mercury Mariner from this company and the car is a lemon. The car has been in their shop for over two months and they has not call me. I tried to negotiate a swap for another car and they said no.Desired Settlement: Replacement or money back.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

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Description: AUTO DEALERS-NEW CARS

Address: 432 S. Williams Blvd., Jamaica, Arizona, United States, 85711

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