I am the owner of a Ford FocusOn October 31st I brought it in for my routine maintenance, and once again I told them I was having problems with the transmissionLater that day when they called me to pick my car up; I was told that the clutch would have to be replaced...AGAIN! I reminded them this has been less than a year since it was replaced, the service rep was extremely unsympathetic and brushed me off saying that some had to have them replaced times
That evening *** ran a report specifically on the Ford Focus 2012-regarding the transmission problems, and safety issues other customers were experiencingI did not realise how extensive and serious of a problem this has become
The next morning when I went to get my car, I brought this to their attention and asked if the service manager was aware of how extensive this problem was, and I was told "oh yeah; all the dealerships are in the same boat." I was told that the new clutch would be in with in or weeks
I waited weeks to call them and inquire about the part, and to tell them the problem was getting progressively worseMy car is unsafe to driveWhenever I stop, and start again, there is a hesitation, it shakes and shutters , looses power and then all of a sudden gets a surge of power and takes off This is constant, and very unsafe for me and other driversI said to the rep "I was told the part would be here with in 2-weeks", The rep said "Ford of Canada tells us to tell you that." I reinforced with her, that I was not comfortable to drive my car in this condition, I asked "what am I supposed to do, go to Ford of Canada?" she said "yup"
On December 1st I nearly had a serious incident, someone almost plowed in to the back of me at a busy intersection because I lost power turning left at a set of lightsI then contacted Ford of Canada service relationsI spoke with "Mac", I explained my situation and he informed me that a customer service rep would contact me within business daysOn the Monday- December 5th 2016, I was contacted by "Shawn" who identified himself as a customer service managerHe was supportive, and said he would contact with the dealer '***' to arrange a rental car to ensure my safety until the part arrivedHe said I would hear back the same afternoon, or at the latest the next day
I heard nothing by the end of Tuesday Dec 6thI called 'Shawn" Wednesday morning, and left a voice mailAfter not hearing from him by 6:pm I called again and left another messageBy this time I knew I wasn't getting a rental car that day, because the dealership would be closing
Today- December 8th, I called customer relations againI spoke with "Leavy" and again explained the situation,and that the customer service manager has not had the courtesy to return my callsHe attempted to connect me with Shawn , but he was not availableHe assured me that he would email Shawn immediately to address my concerns
As of now11:00pm December 8th I have not heard anything
I CAN'T DRIVE MY CAR!
I CAN'T GET A RESPONSE!
I DON'T KNOW WHERE TO TURN ANYMORE!
- Called Charlie G., owner of ***, Dartmouth N.S
- I have filed a complaint with Transport Canada
- I have been in touch with *** *** *** news
I am beyond frustratedI paid good money for a car so I could feel safe in driving it*** ***
I am the owner of a Ford FocusOn October 31st I brought it in for my routine maintenance, and once again I told them I was having problems with the transmissionLater that day when they called me to pick my car up; I was told that the clutch would have to be replaced...AGAIN! I reminded them this has been less than a year since it was replaced, the service rep was extremely unsympathetic and brushed me off saying that some had to have them replaced times
That evening *** ran a report specifically on the Ford Focus 2012-regarding the transmission problems, and safety issues other customers were experiencingI did not realise how extensive and serious of a problem this has become
The next morning when I went to get my car, I brought this to their attention and asked if the service manager was aware of how extensive this problem was, and I was told "oh yeah; all the dealerships are in the same boat." I was told that the new clutch would be in with in or weeks
I waited weeks to call them and inquire about the part, and to tell them the problem was getting progressively worseMy car is unsafe to driveWhenever I stop, and start again, there is a hesitation, it shakes and shutters , looses power and then all of a sudden gets a surge of power and takes off This is constant, and very unsafe for me and other driversI said to the rep "I was told the part would be here with in 2-weeks", The rep said "Ford of Canada tells us to tell you that." I reinforced with her, that I was not comfortable to drive my car in this condition, I asked "what am I supposed to do, go to Ford of Canada?" she said "yup"
On December 1st I nearly had a serious incident, someone almost plowed in to the back of me at a busy intersection because I lost power turning left at a set of lightsI then contacted Ford of Canada service relationsI spoke with "Mac", I explained my situation and he informed me that a customer service rep would contact me within business daysOn the Monday- December 5th 2016, I was contacted by "Shawn" who identified himself as a customer service managerHe was supportive, and said he would contact with the dealer '***' to arrange a rental car to ensure my safety until the part arrivedHe said I would hear back the same afternoon, or at the latest the next day
I heard nothing by the end of Tuesday Dec 6thI called 'Shawn" Wednesday morning, and left a voice mailAfter not hearing from him by 6:pm I called again and left another messageBy this time I knew I wasn't getting a rental car that day, because the dealership would be closing
Today- December 8th, I called customer relations againI spoke with "Leavy" and again explained the situation,and that the customer service manager has not had the courtesy to return my callsHe attempted to connect me with Shawn , but he was not availableHe assured me that he would email Shawn immediately to address my concerns
As of now11:00pm December 8th I have not heard anything
I CAN'T DRIVE MY CAR!
I CAN'T GET A RESPONSE!
I DON'T KNOW WHERE TO TURN ANYMORE!
- Called Charlie G., owner of ***, Dartmouth N.S
- I have filed a complaint with Transport Canada
- I have been in touch with *** *** *** news
I am beyond frustratedI paid good money for a car so I could feel safe in driving it*** ***